I had an issue and was initially worried when I looked up reviews about the customer support but I can tell you they're actually legit. They found the issue and resolved it after a day or so from subm... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me a Coffee makes it easy for writers and artists to share their work and receive support without pressure. The platform feels personal, simple, and creator-first. I love how it lets me connect wi... See more
Company replied
Changing country and currency due to relocation can be a nightmare with some platforms. Most respond with "delete and open a new one" so you lose everything. With Buy Me A Coffee, I found their suppor... See more
Company replied
Julie was responsive and great with helping me with my issue. She was fantastic with following up and making sure my issue was resolved, which it now has been! I am very happy to be signed up with Buy... See more
Company replied
Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.6
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unclear Policies, Unfair Treatment
This company’s customer service is highly unprofessional and lacks transparency. I recommend using alternative platforms such as Patreon instead.
Although Buy Me a Coffee claims to support independent creators, it operates with clear bias and arbitrary restrictions. The platform requires creators to prove social media activity as a condition for validation - a practice that discriminates against those who choose to share their work privately or independently. Failure to do so results in your account being deactivated without proper evidence or transparent review.
In short, this is not a creator-first platform. Proceed with caution.
November 8, 2025
Unprompted review
Reply from Buy Me a Coffee
We’re sorry to hear about your experience. Our verification process is in place to keep both creators and supporters safe. We’re actively working to make our review and communication process more transparent and fair for all creators.
Reply from Buy Me a Coffee
Thank you, We appreciate your feedback!
I had face a double subscription issue…
I had face a double subscription issue and all the customer care team was fantastic to solve, timely and accordingly. It's so nice when the process is straightforward and not much a time-consuming experience from the customer point of view.
Thank you guys!
November 4, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for your kind words! We’re so glad our team could quickly resolve the double subscription issue for you. We appreciate you taking the time to share your positive experience!
Great customer service
The Service has it's price, and they do what they can to keep this beneficial for the creator who receives the money. I find this respectful. Also i had contact with their customer service and team and they were very persistent and friendly in order to get my request solved.
November 4, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing this! We’re glad to hear our approach feels fair and that our support team was able to help. We appreciate your thoughtful feedback.
Customer service is very helpful-…
Customer service is very helpful- thanks Julie!
October 30, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the wonderful feedback! We’re thrilled to hear Julie was able to assist you quickly
Great customer service!
I just want to say a big huge thank you to customer support a Woman named Julie helped me get my money put into my bank and it was quickly done and she also replied fast as well to my emails.
I appreciate how quickly she responded and helped me out with an error on buy me a coffee and this is why I gave them a 5 star rating ⭐⭐⭐⭐⭐
October 27, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the wonderful feedback! We’re thrilled to hear Julie was able to assist you quickly, and we really appreciate your 5-star rating. We’re always here to help
A Good Surprise!
I will be honest. I wasn't able to sign up for Ko-fi,and so,BuyMeaCoffee was my only solution!
I find it very easy to use. And even when i faced some trouble,I was updated about how to appeal and fix things. And now everything is smooth.
Good app,waiting for my first payout!<3
October 27, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your experience! We’re so glad to hear everything is running smoothly now. Best of luck with your first payout, and we’re here if you need any support along the way!
Every time I have issue !!!!
Every time i have issue or my members have inquires that i don't understand how to fix.
—The customer service department always stay in communication with me every step of the way until we find a solution. I’m very grateful for BMC!
October 23, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for your kind words! We’re glad our team could be there to help and keep you supported every step of the way
Been using the service a lot
Been using the service a lot for accepting payments for commissions and donations from my fans, barely any issues! I'm very satisfied. There were a couple of hiccups but the problem turned out to be on my side. The problem wouldn't be there if the service communicated all the nuances in their FAQ in more detail. And one time a customer couldn't go through with payment, their bank kept flagging the transaction as fraudulent. They had to call the bank and resolve it. So that can happen, but other than that, everything things has been going smoothly!
October 23, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your experience! We’re happy to hear things have been running smoothly overall and appreciate your feedback on improving our FAQs - it helps us make the platform even better.
Amazing App
I've been using this app for three years now and I love it. It's very convenient and user-friendly for both me and my sponsors.
Recently, I had a technical issue with payment, but Tina helped me resolve it quickly!
Thank you to your team for doing such amazing things!
October 4, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for being with us for three years! We’re so glad you’ve enjoyed the platform and that Tina could help resolve your issue quickly. We really appreciate your support!
Reply from Buy Me a Coffee
Thank you! We’re happy to hear you had a good experience
Fast support
Fast support, even at Sunday which surprised me positively. Question-answer-done ✅
Thanks a lot
October 19, 2025
Unprompted review
Reply from Buy Me a Coffee
Thanks so much! We’re glad to hear our team could help quickly. We appreciate you taking the time to share your experience!
Problems Accessing Funds, Ghosted By Support
Everything was fine with the platform until it came time to withdrawing funds. Then BMAC all of a sudden needed to do additional identity checks. I provided them with the info they requested, and they said it wasn't adequate (no reason provided why).
I contacted support (Julie) after reading TrustPilot. She said I need to email her from the email linked to the account and she will sort it out. I did so. And never heard anything for a week. I emailed again. Still nothing. Completely ghosted by Julie and their support. My account just sits there in limbo now, unable to access the funds.
It seems the 1-star reviews for BuyMeACoffee are accurate and that has been my experience too. I advise you read them. Avoid this company, there are alternatives.
October 15, 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Paolo,
We’re sorry to hear about your experience. Our team reached out to you the same day your ticket was received, and we make sure to respond to all support requests as quickly as possible. We apologize if there was any delay or confusion during the process and appreciate your patience while we work to resolve this.
A great Customer Support experience
A great Customer Support experience! I emailed about an issue, they responded within 1 day, and fixed it in 2, over the weekend nonetheless! Would be happy to continue to do business with BMaC in the future and spread the word to other users.
October 12, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our support team and truly appreciate your encouragement.
Stay away from this company
Stay away from this company. I had a bad experience. I had no coffee to buy at this company. Use something else, but not these kinds of links added to your business. Totally a waste of time.
October 5, 2025
Unprompted review
Reply from Buy Me a Coffee
We’re sorry to hear about your experience. If you're having trouble with the platform or need help with earning, please reach out to our support team - we’d be happy to assist you and help you get the most out of Buy Me a Coffee.
DON'T USE, THEY DON'T PAY
This organisation is extremely abusive and discriminatory. I
-I am an artist and performer, I do not do adult work. but my account was suspended.
-They still took fees but won't pay me my earnings
-They have withheld my earnings
-Under UK trading and employment law they are indeed breaking the law bu withholding earnings
-There customer service is trash, it takes days-weeks to get a response
-Their reviewing process lacks transparency
-I've noticed a trend of suspending accounts mostly of women and black and trans women, BMAC is discriminatory.
-No response on their social media platforms
Disgraceful, do not use. Absolutely disgusting. I don't even care about getting the account re-activated, I just want my money as I'll never use this platform again and I will tell others to not use it.
You should NOT use Buy me a coffee to get tipped if you are a stage artist.
September 29, 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Azula,
We’re truly sorry to hear about your experience. Buy Me a Coffee takes these matters very seriously - account reviews are never based on identity, and suspensions only occur when our system flags potential risk or policy concerns.
We understand how important timely payouts are for creators and are committed to ensuring all funds are processed correctly. We’re also continually improving our review process to make it more transparent and fair for everyone in our community.
6 years of nothing but great service!
I used Buy Me A Coffee for going on 6 years I believe. Fantastic site. It's really a wonderful service and the people running it and the people they hire for support are incredibly helpful and good natured.
I'm leaving the service now but I will likely return if the need arises. Can't recommend it enough. Patreon's got nothing on BMaC!
October 11, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for the lovely feedback and for being with us all these years! We’re so glad you enjoyed the experience and hope to see you back soon.
Great, quick service!
Really quick service with a resolution I was happy with!
October 7, 2025
Unprompted review
Reply from Buy Me a Coffee
Glad to hear that :)
Fast responses and good support
Fast responses and good support!
Great people overall.
October 9, 2025
Unprompted review
Reply from Buy Me a Coffee
Thanks so much for the kind words. We’re happy to hear you’ve had a great experience with our team.
Awesome support
Awesome support, and perfect service for my donation use case.
October 8, 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much! We’re glad to hear Buy Me a Coffee works well for you and appreciate your support.
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