Buy Me Japan Reviews 

91
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

EXCELLENT EXPERIENCE! Just got my order today in the UK, only took a week to receive in the UK from Japan - really well packaged, came quite fast for an international delivery, no extra costs, receive... See more

Rated 4 out of 5 stars

It arrived really fast, knowing it was sent from Japan to Denmark, i did however rescieve my first package first, and then i got no updates on the other package. But after contacting Buy Me Japan and... See more

Rated 5 out of 5 stars

I never had such an GREAT EXPERIENCE my order needed 11 days which is totally fine for an package from japan to germany. I had struggle with DHL and send an message to Buy me Japan. They answered im... See more

Rated 5 out of 5 stars

I decided to write a review for the first time because this is actually a good shop. I was a bit afraid before ordering since I rarely order from abroad, so I checked Trustpilot beforehand and swore I... See more

Company details

  1. Cosmetics Store

Written by the company

We are an online store based in Gunma, Japan. We offer a wide variety of Japanese products including Skincare, Hair Care, Snacks and Sweets. We ship for the most countries. Our products are always authentic and fresh.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(91)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality!

Prices are a bit high but it's normal, i'm literally in the opposite part of the world, but they produce really good products and the ship it's pretty faster than expected!

October 18, 2025
Rated 5 out of 5 stars

Buy Me Japan great hair products

When my daughter was in Japan, she discovered Buy Me Japan. I have since purchased a few products and have been extremely impressed with their products. The price point is much less than some of the specialty brands that I have used. I highly recommend trying out Buy Me Japan for yourself to make your own decision.

April 17, 2025
Rated 5 out of 5 stars

Great service

Great service, prompt shipping, and products delivered as advertised.
I apologize for using English for this review

July 18, 2025
Rated 5 out of 5 stars

Amazing people!

I’ve been using these guys for about a year now and I adore them so much I always receive my orders and they’re so nice. So thank you so much!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery, great experience!

Bought sunscreen from this website and had a great experience. Delivery to Norway took less than two weeks, and the products arrived as described. No hidden fees or unexpected import taxes either. Very satisfied!

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

My items had been shipped, but never delivered. After more than a month my items returned to the sender for some reason. Buy me Japan has been aware of this and mentioned refund but never paid back or explanation.

Update
Such a support "from the beginning". Buy Me Japan forgot to describe how long customer waited and how many times attempt to contact till I get the right info? I should've researched beforehand that Buy Me Japan seems to have quite a few similar issues.

April 11, 2025
Unprompted review
Buy Me Japan logo

Reply from Buy Me Japan

Hello TB, we're giving you support from the beginning. Also a full refund was issued to your original payment method. Please check your bank account and your E-mail inbox before leaving a review.

Please let me know if you need further assistance.

Best Regards,

Ishiy from Buy Me Japan.

Rated 5 out of 5 stars

I was very satisfied with my order

I was very satisfied with my order. The quality of the matcha and matcha chocolates was excellent and they are very tasty. I was also very happy with how quick my order shipped and made its way to me. I was very happy with my order and will be ordering again

March 19, 2025
Rated 5 out of 5 stars

This is the first time I bought from…

This is the first time I bought from this website and will not be my last time. Very fast delivery within 9 days from Japan to Denmark. I am so happy and impressed.
And not to mention, I also got two samples from them. I did not expect that. Highly recommend buying from here.

March 31, 2025
Unprompted review
Rated 4 out of 5 stars

It arrived really fast

It arrived really fast, knowing it was sent from Japan to Denmark, i did however rescieve my first package first, and then i got no updates on the other package. But after contacting Buy Me Japan and getting a great and fast answer i decideed to just wait a bit more. And a few days later i get the second package. It was just delays in customs in my country that were taking their time, but i eventually got both packages, and the products are great!.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Always a bad experiece

I followed Ishiy from Buy Me Japan's advice. While I'm waiting patiently, I have contacted the Poste Italiane shipping assistance service, the Poste Italiane customs service and I have sent a complaint email to Poste Italiane customer service (I shared all the details with Buy Me Japan without receiving a response to my mails). Now I know that the package arrived in Italy on 01/19/2025, it was registered at customs on 01/21/2025 and since then it has been stopped in Milan without being assigned to delivery. Poste Italiane operators did not detect any anomalies in the shipment or requests for additional documentation and told me that there are no time limits for customs clearance. Poste Italiane's response to my complaint email was to contact the sender's postal operator. I want to express my frustration. If I ever receive my package, its contents will likely be damaged or expired. Under these conditions, my opinion on Buy Me Japan remains the same. I ask to Buy Me Japan to take action to unblock the situation. Thanks

January 9, 2025
Unprompted review
Buy Me Japan logo

Reply from Buy Me Japan

Dear Laura,

Thank you for choosing us for your recent purchase.

As outlined on our Shipping Policy Page, packages exceeding 2kg in weight are split into multiple shipments for safe delivery. We confirm that your first package has been delivered, and the second is currently en route. You should receive it shortly.

Please note that shipping delays can occasionally occur due to factors beyond our control, such as customs processing or local postal operations. In your case, the delay appears to be related to Italy’s customs clearance or Poste Italiane procedures.

For the most immediate updates, we recommend contacting Poste Italiane directly, as they will have the latest information about your package’s status.

We appreciate your patience and understanding. If you need further assistance, feel free to reach out to us.

Ishiy from Buy Me Japan.

Rated 5 out of 5 stars

Good!!

I decided to write a review for the first time because this is actually a good shop. I was a bit afraid before ordering since I rarely order from abroad, so I checked Trustpilot beforehand and swore I would also share my experience. I placed my order around the black friday sale, and got it in the beginning of january, which I was prepared for, because of christmas and also a long travel. The items were packaged well, and there were also some samples included. These items are hard or impossible to come by in Europe, so I'm happy to have found a reliable site to shop from! And I really like the quality of the makeup and skincare that I got. Definitely recommend it!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Super duper impressed

Super duper impressed. Package came fast and there was attention to details in package. Samples were provided too. Product arrives in pristine condition and is a good quality.

January 9, 2025
Unprompted review

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