Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... See more
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Review summary
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What people talk about most
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I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... See more
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I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... See more
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Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year. I would also like to add that going through buymobiles is... See more
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Company details
About Buymobiles
Written by the company
Contact info
5a The Parklands, BL6 4SD, Bolton, United Kingdom
- buymobiles.net
4.4
Excellent
25K reviews
Asks customers to review
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Not good
Not good. Been waiting a week for my new phone to arrive and dpd seem to have lost it. Rang buymobiles and they were to ring dpd and find out what's going on then ring me back. That hasn't happened and my old number is due to get ported tomorrow and I haven't even received my phone. Order number 50388479.
September 30, 2025
Reply from Buymobiles
Good Afternoon, Gareth,
Thank you again for taking the time to speak with me today. I’d like to sincerely apologise once more for any inconvenience this situation may have caused.
I’ve asked the relevant team to prioritise resending your order as soon as it’s returned to us by DPD. I’ll be personally monitoring the progress and will give you a call once I can confirm the successful delivery. At that point, I’ll also arrange compensation for the time you were without the unit.
I’m pleased we’ve been able to resolve this for you, and I appreciate your patience throughout.
Best regards,
Lacy
Great prices,very quick process and…
Great prices,very quick process and delivery,it is first time when i used this company but from now i am there customer.Thank you
September 22, 2025
Reply from Buymobiles
Good Morning, Alexandru,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buy Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buy Mobiles. We look forward to serving you in the future.
Best regards,
Aby
Reply from Buymobiles
Good Morning, Sarah,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Would never recommend
I have had the most unprofessional customer service experience. My mobile phone wasn’t delivered but that was a DPD issue….. I escalated to customer service with buymobiles and was reassured resolution in a week. Ofcourse nothing happens. Called the team again after the week but there weren’t any updates ….was reassured of a call back. Called again 2 days later as no one called me but was told nothing had progressed so asked to speak to a manager and was assured a call back as manager was busy . Again no call back …..when I called the next day was again told no updates and that the manager was on leave. Absolutely no courtesy to keep the customer updated increasing frustration levels, its my money so has to be me chasing them. I would not recommend buying from them.
October 2, 2025
Reply from Buymobiles
Good Afternoon, Jaishree,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you've faced — this is not the level of service we strive to provide.
While the delivery issue originated with DPD, we fully acknowledge that our responsibility is to support you through to resolution. The delays in communication, missed call-backs, and lack of updates are unacceptable, and I sincerely apologise for the stress this has caused.
Please be assured that your cancellation request has now been progressed to the network, and we’re working to resolve this as quickly as possible. We understand how important this is to you and are treating it with urgency.
Thank you again for your patience, and we’ll continue to keep you updated until this is fully resolved.
Kind Regards,
Lacy
A really good company to deal with and…
A really good company to deal with and easy to follow with instructions. I really like dealing with them. Thank you Buy Mobiles.
September 18, 2025
Reply from Buymobiles
Good Morning, Margaret,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Very helpful and straightforward to…
Very helpful and straightforward to order and order arrived when they said and perfect
September 15, 2025
Reply from Buymobiles
Good Morning, James,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Aby
Great deal!
September 2, 2025
Reply from Buymobiles
Good Morning Sorin,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Excellent
Excellent. Smooth easy transaction from start to finish. Kept well informed of order progress and delivery times etc. No issues whatsoever and would definitely recommend.
September 3, 2025
Reply from Buymobiles
Good Afternoon, Michelle,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Great service, great prices
Have used buy mobiles on several occasions and always have the best deals.
August 29, 2025
Reply from Buymobiles
Good Morning, Natalie,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your Samsung S24 Plus! Have a great day!
Best Regards,
Aby
Excellent service
I have used buymobiles for quite a few years now. They seem to have the best deals and the purchasing was quick and simple. The next day delivery is brilliant
August 22, 2025
Reply from Buymobiles
Good Evening, Kerry,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
EASY TO DEAL WITH VERY GOOD
February 12, 2025
Reply from Buymobiles
Good Afternoon, Robert,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Reply from Buymobiles
Good Morning, Holly,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 16! Have a great day!
Best Regards,
Aby
Reply from Buymobiles
Good Afternoon, Tiarner,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Non uk model
Always been good I've had my phone over a year need to upgrade but I have now been told that my phone is a non uk model can you explain that please.
August 22, 2025
Unprompted review
Reply from Buymobiles
Good Morning Michelle,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
Unfortunately, this is not something we can guarantee. This is available for you to read on our website: 'There’s no difference at all. We sell non-UK stock alongside our UK handsets simply to ensure wider availability, but all the phones are configured the same way. The handset you order will still come with a manufacturer’s full warranty and the same accessories that a UK handset would have.'
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
The phone is great but the only problem…
The phone is great but the only problem with mine is the phone battery drains quickly
August 16, 2025
Reply from Buymobiles
Good Afternoon Jacob,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your handset.
Not to worry, your handset does come with a 1 year warranty. May I kindly ask that you contact us on 0345 470 4000 or email us through webshop@mobilephonesdirect.co.uk so that we may assist you further with this and to ensure we have offered everything within our service to help resolve this matter!
Kind Regards,
Lacy
Disappointed chosen phone wasn't shown…
Disappointed chosen phone wasn't shown as out of stock when I ordered it and I had to check with them where the phone was after a week as no comms sent to me advising there was 7-14 day wait. I was offered a different colour and that new phone arrived within 24hrs. So all good in the end.
August 12, 2025
Reply from Buymobiles
Good Morning Mr Eccles,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Lacy
Samsung S24
Easy to navigate site,cheaper than mobile provider,all done with no hassle,have used Buymobiles before and will use them again
August 4, 2025
Reply from Buymobiles
Good Morning Mark,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
It's great to hear of your easy experience with our website along side finding a deal best suited to you. We are always working to help improve your experience as a customer, and we look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset! Have a great day.
Thanks,
Casey
Easy and quick
Very easy to order. A very quick process and delivered the next day. Would definitely consider using again.
August 10, 2025
Reply from Buymobiles
Good Afternoon, Pete,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buy Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buy Mobiles. We look forward to serving you in the future.
Best regards,
Aby
Brilliant fair price for selling or…
Brilliant fair price for selling or buying. Very nice guys too
October 16, 2024
Reply from Buymobiles
Good Morning, Marc,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 16! Have a great day!
Best Regards,
Aby
Reply from Buymobiles
Good Morning Charlotte,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and address things for you.
I'm sorry to see you wish to return your handset and cancel the order as you would prefer to upgrade your contract. Upon review of the order, I can confirm a new contract was agreed at the point of sale as this was a better deal, and an internal migration advised at the networks discretion.
I can see your handset has been returned to our warehouse and is currently going through the cancellation process. This usually takes around 5-7 working days to process the cancellation by the network and once complete, you will receive an email confirmation. Your refund will then follow and take around 3-5 working days to appear in your account.
Once the cancellation is complete and if you still wish to replace as an upgrade instead, please feel free to call our sales team and they will be more than happy to help.
I hope this helps, however if you would like to discuss any further, please feel free to give us a call on 01612 350 559, and we will be happy to discuss over the phone!
Thanks,
Casey
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