Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... See more
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I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... See more
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Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year. I would also like to add that going through buymobiles is... See more
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Company details
About Buymobiles
Written by the company
Contact info
5a The Parklands, BL6 4SD, Bolton, United Kingdom
- buymobiles.net
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Buymobiles
Good Morning, Min,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your iPhone 13!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Aby
Great deals & Customer Service
Great deals available, kept me undated with the progress of my order and were extremely helpful
August 1, 2025
Reply from Buymobiles
Good Morning, Oliver,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 13! Have a great day!
Best Regards,
Aby
Ths is my third phone from this comany. I have never had any problems buying from them. Well organised ang prompt with their deliveries. .
Ths is my third phone from
July 31, 2025
Reply from Buymobiles
Good Morning, Paul,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Great company
Great company, I have been a customer for over 8 years +
Always great service, and great deals.
I will never go anywhere else.
July 30, 2025
Reply from Buymobiles
Good Morning, Jade,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your Samsung S24 FE!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Aby
A Name To e
I have purchased my new contracts and upgraded my mobiles from "Buymobiles" for a number of years now and they have shown themselves to be trusted brand as well as never being disapointing me with their excellent customer service. They truly are a great online store to get your next mobile phone.
July 25, 2025
Reply from Buymobiles
Good Morning, Jean,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your Samsung S20!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Aby
Reply from Buymobiles
Good Morning, Andrew,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Reply from Buymobiles
Good Afternoon Michael,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great evening!
Best Regards,
Casey
Buyamobile
What a bloody joke. I order my partner a phone on o2 number for £21 a month with a Samsung a26 she past the credit check and paid the £9.09 up front cost. Then everything when wrong from their out lass is type 1 diabetic and need her phone for kids and for contacting me if out is wrong with her. 2days go's pass so we rang buyamobile to find why the order is on hold and then we had to ring 02 to sort our address as we have moved so that is sorted out. we rang buymoble and told them. Then the phone is out of stock now so we would have to wait a week or check the color which we did. Then it was delivered andthe sim would not work so ring buymoble they said ring 02 which we did 02 said we was not with them ring buymoble and then find out it's will Cycles which is a network that use 02 got that sorted 1day passed and then get a email off buymoble that they have made a mistake and want the phone buy. Or they are going to blacklist us and other things if they don't get the phone back we have posted the phone back no thank you off buymoble or rang us to sort out a phone and contact for my partner 5 days with out a phone for emergency calls. Which she need her phone now happy at all and we use them for years, to your reply below I've send you the order number and details and I emailed you to, still waiting. Just fobbing me off.
To the reply from buyamobile I did email you back and you didn't called call or email me back. What a Load of rubbish your reply just to made you look good
July 9, 2025
Unprompted review
Reply from Buymobiles
Good Afternoon Ken,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you fail to do so we will require you to email us through care@buymobiles.net for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Casey
A regular review of Buymobiles
Perfectly legitimate company that puts forward some of the best deals out there for phones, I’ve had my last two phone contracts through them and haven’t been in store or anywhere else since.
Highly recommend. Only issue I have is a slow but gradual increase in phone bill which is part of the small text at the bottom of the page I presume, although not catastrophic this could inconvenience some people.
January 19, 2025
Reply from Buymobiles
Good Morning, Dean,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. The increase experienced on your monthly payments is a standard increase in place by the networks, known as the consumer price index (CPI).
I can confirm that it is in the networks T&C's when placing an order, so not to worry, it isn't something that only occurred on your order. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Aby
This company should be honest from the…
This company should be honest from the start. I ordered two contracts and was approved for only one. Have to wait three months to renew my second contract.
July 11, 2025
Reply from Buymobiles
Good Morning Saghir,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I'm sorry to hear that your order was declined. As part of our standard process, all orders are subject to internal security checks and network approval. On this occasion, our security team approved only one order.
Please rest assured that this decision does not prevent you from placing orders with us in the future. You are welcome to reapply after 90 days, at which point your order will again be reviewed through our standard security and network approval procedures.
We appreciate your understanding, and if you have any further questions, please don’t hesitate to get in touch.
I hope this helps, however if you would like to discuss any further, please feel free to give us a call on 01612 350 559, and we will be happy to discuss over the phone!
Thanks,
Casey
AO charger has very annoying green led
The phones good but the AO charger has an annoying green led on it when plugged in and you can’t turn it off very very annoying
So so very very annoying it is
July 10, 2025
Reply from Buymobiles
Good Evening, David,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Aby
Great deal,
Great deal,
polite and professional only let down was late delivery of phone all down to dpd..but can't fault buymobiles.net
July 2, 2025
Reply from Buymobiles
Good Morning David,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you, however I am sorry to hear there was an issue with DPD.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Have used these many times before but…
Have used these many times before but not anymore orderd phome on 28th june now 10 july still no phone says in stock on website but when u call sorry no stock still no updates at all very very poor
July 10, 2025
Unprompted review
Reply from Buymobiles
Good Morning Dave,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you fail to do so we will require you to email us through care@buymobiles.net for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Casey
easy to fill online forms
July 5, 2025
Reply from Buymobiles
Good Morning Michael,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
It's great to hear of your easy experience with our website along side your customer journey with us. We are always working to help improve your experience as a customer, and we look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset! Have a great day.
Thanks,
Casey
Great service as usual
Great service as usual, quick and cheaper than anywhere else, would definitely recommend, thank you
June 18, 2025
Reply from Buymobiles
Good Afternoon Richard,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
12 years of loyal custom
Used this company for nearly twelve years, always used for my new phone / upgrade. Not a fan of reviews but genuinely it’s such a great service! Highly competitive offers which are cheaper than network providers websites and the high street, always delivered the next day and never had issues with phone or contract setup.
June 25, 2025
Reply from Buymobiles
Good Morning Chad,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Casey
Taken six phone calls to get absolutely nowhere!
I cancelled my agreement with buymobiles on the 20th June, they had cancelled the DPD delivery, and DPD have confirmed it's lost. I call buymobiles to contact DPD, but still no refund or confirmation of cancellation. What is going on buymobiles? I've bought at least three phones with yourselves over the span of six years, but you've now lost my custom, what a complete joke!
Please give me my money back before I take this to small claims court.
July 1, 2025
Unprompted review
Reply from Buymobiles
Good Morning, Sammie,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that your handset was lost in transit, and that you are still waiting for the order to be cancelled. I have looked into your order, and can see that your order was cancelled on 03/07/2025.
Your upfront cost should have been refunded within 3-5 working days, and the network will process any refunds owed on the following billing cycle from cancellation.
I hope this helps, however if you would like to discuss any further, please feel free to email our care@buymobiles.net inbox, and we will be happy to assist you!
Thanks,
Aby
Reply from Buymobiles
Good Afternoon Sean,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Second time buying
Second time buying with Buymobiles, best deals online and will use them every time I’m ready for an upgrade!
June 12, 2025
Reply from Buymobiles
Good Morning Sam,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
If I could give 0 I would.
If I could give 0 I would.
Horrendous service.
Constant mistakes. No one knows the process. Loads of calls to a South African team who says computer says no.
Currently £100 out of pocket for a handset I had to send back which was received on 9th June (no refund) and a contract that I cannot use which I am still being charged for.
Avoid at all costs - go to car phone warehouse instead.
Maybe someone from buy mobiles in the Uk may call me to discuss?!
June 3, 2025
Reply from Buymobiles
Good Afternoon, Lauren,
Thanks for taking the time to leave us a review. I’m truly sorry you’re unhappy with your experience with us so far.
I’ve tried to contact you to discuss your experience with us and put things right, however I haven’t been able to reach you.
I am sorry to hear that you are not happy with the journey you have experienced with the return of your handset. We understand the importance of completing a cancellation efficiently to be able to refund any owed monies.
I have looked into your order and can see that the contract disconnection has been sent to O2, however, we are still waiting for an update on this. I have raised this with our returns team to get an update on this.
Once we have disconnected the contract, the order will be cancelled. At this point, your upfront cost will be fully refunded, and any monies owed by the network will be processed by them on the following billing cycle.
I hope this helps, however if you would like to discuss any further, please feel free to email our care@buymobiles.net inbox, and we will be happy to assist you!
Thanks,
Aby
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