Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... See more
Company replied
I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... See more
Company replied
Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year. I would also like to add that going through buymobiles is... See more
Company replied
Company details
About Buymobiles
Written by the company
Contact info
5a The Parklands, BL6 4SD, Bolton, United Kingdom
- buymobiles.net
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ive bought serval contracts through…
Ive bought serval contracts through buymobiles, never had any issues, phone arrives in a couple of days, nothing bad to say. And the deals are alot cheaper compared to going direct
June 8, 2025
Reply from Buymobiles
Good Afternoon Andrew,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Casey
Quick easy no hassle.
June 16, 2025
Reply from Buymobiles
Good Afternoon, Jacob,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
The company representative was very…
The company representative was very thorough with dealing with me. She noted my needs, of which I had already made a decision upon with my daughter & made the experience of buying a contract & phone through them, very reassuring. She also checked signals in my regular locations, offered by the prospective service providers & phoned me back on more than one occasion, as my signal dropped out. It was my daughter who reminded me of them & it was me who had put her onto buymobiles.net in the first place, some years ago.
June 9, 2025
Reply from Buymobiles
Good Afternoon Alan,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Casey
Brilliant service
Brilliant service, straight forward, easy to navigate, excellent choice and prices and great delivery
June 7, 2025
Reply from Buymobiles
Good Afternoon Cheryl,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Casey
Reply from Buymobiles
Good Afternoon Nina,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
All good all round
June 10, 2025
Reply from Buymobiles
Good Morning Craig,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Very professional and fast service
Very professional and fast service, package delivered the next day
June 6, 2025
Reply from Buymobiles
Good Morning Dariusz,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buymobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buymobiles. We look forward to serving you in the future.
Best regards,
Casey
Second purchase through Buymobiles
Second purchase through Buymobiles. Good deals, great communication. Helpful customer service. Will use again.
June 5, 2025
Reply from Buymobiles
Good Afternoon Michelle,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
An awful stressful experience
Ordered a Samsung galaxy s24, had to phone to cancel an order before buying this one and was transferred 3 different times speaking to 4 different people, then had to do additional security checks which meant sending in a picture of my ID, took multiple days, delaying the phone which was then accepted but out of stock, was told 4-7 days before phone which after 9 days was told another 4-7 days, then after a few more days was told I could get a different colour which had to choose as they told me ANOTHER 4-7 DAYS TILL MY PHONE WOULD BE AVAILABLE. 24 hour delivery my ass, it took about 2 1/2 to 3 weeks to get my phone, phone was received and sim wasn’t even activated so I had a fault number and no data which was then told it would take up to 4 days for that to work, an absolute mess I am not happy with, took all the joy of getting a new phone and turned it into a stressful madness
May 28, 2025
Reply from Buymobiles
Good Afternoon Bradley,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am really sorry to hear there was a delay with your handset due to stock. Whilst going through the ordering process, the handset may have been in stock at the time, however, one does not get allocated to an order until it is is approved of all checks. I can understand how frustrating this delay must be especially when you are looking forward to your new device!
I can see your handset has now been delivered to you and the contract was connected on the day of delivery, however if you would like to discuss any further, please feel free to give us a call on 01612 350 559 and we will be happy to discuss over the phone!
Best regards,
Casey
What a shambles of a company!!
What a shambles of a company!!
If you want to wait for ages for a phone, to be sent a new line instead of an upgrade and to be charged all the fees which you aren’t then using this is the company for you.
To be told I need to send the phone back through Royal Mail and wait another two weeks for a refund. For a phone which I haven’t even opened. Fantastic service… Not!!
Spent more time on the phone to South Africa this week then anyone else dealing with people who have no idea what the process is!!
And the underlying story is, I still do not have a phone. But they have my money!!
June 4, 2025
Unprompted review
Absolute dog shite.
Absolute dog shite.
You can’t get a worse service anywhere. Yes the sales was good, but I requested an upgrade over the phone and got sent a new line. Had to send the whole device back, incur all the costs of a new line via Direct debit and then still have no phone.
Had to chase 9 times over the phone, spoke the Lavina, the customer service manager, parasn the supervisor, various agents and still got no where. No urgency and no email of outlining the issue and steps which they all promised to do.
So will I shop here again? No? Would I recommend it? No, pay a bit more elsewhere and avoid BUY mobile/ affordable mobiles/ MOBILE phones direct. Just avoid the hassle
May 20, 2025
Reply from Buymobiles
Good Morning Matt,
Thanks for taking the time to chat today. I’d like to apologise again for any inconvenience caused.
Again, I am sincerely sorry for the experience you have received thus far. As promised, I have sent you an email detailing what has happened so far and the process going forward. In regards to the poor communication you feel you have received, this will be looked into further and feedback will be given to those that need it for future process improvement!
I hope this helps, however if you would like to discuss any further, please feel free to give us a call on 0161 235 0559, and we will be happy to discuss over the phone!
Best regards,
Lacy
Fast reliable service
May 22, 2025
Reply from Buymobiles
Good Afternoon, Russell,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are pleased with our services and found them speedy and reliable. We prioritise efficiency to meet your needs quickly while maintaining high standards of quality, so you can trust us to deliver consistent and satisfactory results without delay.
If you require any further help or assistance, please do not hesitate to contact us.
Kind Regards,
Sophie
Reply from Buymobiles
Good Afternoon, Timothy,
Thank you for taking the time to leave us a review.
Thank you for your positive feedback! We're glad you appreciated the excellent value and quick delivery. Your satisfaction is our priority, and we look forward to serving you again soon.
If you require any further help or assistance, please do not hesitate to contact us.
Kind Regards,
Sophie
Very happy with my order ive been loyal…
Very happy with my order ive been loyal customer with you guys for 5 years will not go anywhere else thank you
May 21, 2025
Reply from Buymobiles
Good Morning,
Thank you for taking the time to leave us a review.
Thank you so much for your loyalty and kind words! We're thrilled to hear you're happy with your order and appreciate your continued support over the past five years. Your satisfaction means everything to us, and we look forward to serving you for many more years to come. Thank you for choosing us!
If you require any further help or assistance, please do not hesitate to contact us.
Kind Regards,
Sophie
Reply from Buymobiles
Good Morning,
Thank you for taking the time to leave us a review.
Thank you for your positive feedback! We're glad to hear that ordering was easy, the deal was great, and delivery was quick. Your satisfaction is our priority, and we look forward to serving you again soon!
If you require any further help or assistance, please do not hesitate to contact us.
Kind Regards,
Sophie
Hassle free and straight forward every…
Hassle free and straight forward every time I upgrade, I highly recommend this company.
May 15, 2025
Reply from Buymobiles
Good Afternoon, Shauna,
Thank you for taking the time to leave us a review.
Thank you for your enthusiastic recommendation! We're delighted to hear that you always find our upgrade process hassle-free and straightforward. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of excellence.
If you require any further help or assistance, please do not hesitate to contact us.
Kind Regards,
Sophie
Reply from Buymobiles
Good Morning James,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Always better prices than all the others
April 23, 2025
Reply from Buymobiles
Good Afternoon Kevin,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Really easy to order. S25
Really easy to order and quick delivery. Deals are much cheaper than going to networks directly.
April 28, 2025
Reply from Buymobiles
Good Morning Ben,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Reply from Buymobiles
Good Morning, Raymond,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
It's great to hear of your easy experience with our website along your customer journey with us. We are always working to help improve your experience as a customer, and we look forward to offering more of the same great service in the future!
I hope you’re enjoying your Samsung S23! Have a great day.
Thanks,
Aby
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.