The support line was very helpful, but was limited in the where abouts etc of the order. The fault lies with the advert that was misleading and I did not have the knowledge to escape the numerous c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't complete this until I receive and apply the product. I loved the ad, but not the forest of attempted ad-ons. So far, I do not yet see in my e-mail that my order has been received. I hope this... See more
I ordered these scratch removing pads to try and fix scratches in the bumpers, and rear finder on my brothers 2024 Porsche.My brother traded the car off before I got a chance too try out the scratsh p... See more
Great easy to purchase but difficult to leave site due to continuous offers 😕. Hopefully cloths live up to chat
Company details
Written by the company
NanoPolix is a nano-technology car repair cloth designed to help reduce the appearance of light scratches, scuffs, oxidation, and other surface paint imperfections without professional detailing. Engineered with active polishing agents and nano-metal technology, the NanoPolix Car Cloth is designed for quick and easy paint restoration on most vehicle colors and finishes. The cloth can be used on common paint marks including key scratches, fingernail marks around door handles, light side scuffs, branch scratches, rust spots, bird droppings, and asphalt stains. Designed as a reusable automotive maintenance solution, NanoPolix can support multiple repair sessions when stored properly after use. NanoPolix is intended as a convenient alternative to expensive body shop repairs and traditional polishing products. The cloth is designed for simple at-home use without tools, machines, or technical experience, helping drivers maintain their vehicle’s exterior appearance more easily and affordably.
Contact info
3.5
Average
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the scratch cloth by mistake…
I ordered the scratch cloth by mistake without realizing i was being charged in US dollars and all other hidden charges and shipping fees. The order had been cancelled within minutes of ordering on 5th of June and emails were sent right away, I kept getting emails that the matter had been escalated and someone will get back to me soon. Then I was told my order had been shipped within an hour of ordering and it could not be cancelled so I could return it.
I received an email today after 8 days that my order has not been cancelled and is being shipped now.
Highly slow customer service and a highly unprofessional business. Please don't waste your money and time buying products from them. They are just scammers.
June 5, 2026
Unprompted review
Reply from NanoPolix
Hello Mandy,
Thank you for sharing this.
We appreciate you taking the time to let us know about your experience.
To help us review what you've described, we've sent you a separate message requesting a few additional details.
We look forward to your response.
Kind regards,
Ben from NanoPolix
Easy to make mistakes when ordering.
The check out process comes up with items you may like and you have to careful as I found out. It's easy to make mistakes and order stuff you don't want.
Plus point. Customer service is prompt.
June 11, 2026
Unprompted review
Very nice company to deal with
Very nice company to deal with. I'm Canadian and have never seen this at our Homehardwear or Canadian Tire. It would be great if you ordered free shipping. Bethie
June 11, 2026
Unprompted review
Bought recently two clothes from Nano…
Bought recently two clothes from Nano Polix. $35 U.S. became $72 really quick. The clothes came in a bubble wrap envelope that wasn’t completely sealed, so might have dried them out but could just as well came that way from them. They don’t work and I highly recommend keeping your money. Go to your local parts or auto body shop for professional scratch removal. It will be cheaper and done right the first time. I believe that these are a lot of fake reviews, A.I. Generated.
May 29, 2026
Unprompted review
Reply from NanoPolix
Hello,
Thank you for your review.
We appreciate you taking the time to share your experience and the details you've provided regarding your order.
We'd like the opportunity to oversee your order and the information you've shared so we've sent you a separate message requesting a few additional details so we can locate your purchase and continue assisting you.
Once we receive your response, we'll make sure to check this for your immediately.
We look forward to hearing from you.
Kind regards,
Ben from NanoPolix
I made a mistake in order quantity and…
I made a mistake in order quantity and customer support were very helpful
June 9, 2026
Unprompted review
Truth in visual fom
Great explanations, wonderful visuals make you want to trust the produce
June 11, 2026
Unprompted review
Looks like all nanopolix sites are part…
Looks like all nanopolix sites are part of the same scam - DO NOT USE!! You will be charge for more items than you ordered. Tried to cancel within minutes but response said too late as already packed & shipped. 8days later I received email saying order is now leaving warehouse. Still no satisfactory response to my £50 overcharge and still no delivery either. Looks like the Nanapolix domain is up for sale too!??
June 11, 2026
Unprompted review
Reply from NanoPolix
Hello Jane,
Thank you for bringing this matter to our priority.
We've carefully read through your feedback and appreciate you taking the time to share the details of your experience.
We've located your order and previous contact with us. To ensure your case receives prompt attention, we've assigned a member of our team to review it and reach out to you directly for further assistance.
Kind regards,
Ben from NanoPolix
No neeEfficient websited for promotions when I BUY…
No need for promotions when I BUY SOMETHING, THAT'S ALL I WANT
June 11, 2026
Unprompted review
More is Not Merrier - it’s a ripoff
They put two products in my cart, which I did not want and I refused the special deal and I was also charged for shipping protection on a cloth which is a bit ridiculous so basically I was charged an extra $50 from what I had originally ordered and thought I was getting.
June 10, 2026
Unprompted review
Reply from NanoPolix
Hello,
We appreciate you taking the time to share the details of your experience.
We'd like the opportunity to review your order and the charges you've described. As we're unable to identify your order from your review alone, we've sent you a separate message requesting a few additional details through TrustPilot so we can locate your purchase and continue assisting you.
We look forward to hearing from you.
Kind regards,
Ben from NanoPolix
Warning
Warning! Do not
Purchase! It
Doesn’t work! I ordered, tried and no success!! I contacted the company and they were willing to refund 20%. I said no. I want 100%. They threw out the policy requires blah blah blah. I requested a copy of such polices. They never responded. I will proceed in reporting to BBB. I encouraged you to do the same. Companies line this do not deserve to be in business.
June 1, 2026
Unprompted review
Reply from NanoPolix
Hello Brenda,
Thank you for sharing your experience with us and taking the time to brief us what happened.
We've taken the opportunity to review your previous communication with our team and can confirm that a resolution has already been provided through a partial refund.
Should you have any remaining questions or if there's anything else you'd like us to review, please reply to our latest correspondence or contact us at support@nanopolix.com. Our team will be happy to continue assisting you.
Kind regards,
Ben from NanoPolix
Your professionalism is great
June 10, 2026
Unprompted review
Great support and communication
June 10, 2026
Unprompted review
Poor
Poor, absolutely not as indicated in the ad/website…pure fraud..no instructions how to use them..completely disappointing and paid 300.00 for useless sheets of material
June 10, 2026
Unprompted review
Reply from NanoPolix
Hello Katherine,
Thank you for sharing your feedback.
We appreciate you letting us know your experience and we understand your expectations turned out to be different from what was advertised.
We've been able to locate your previous communication with our team and we're glad to confirm that a resolution has already been provided through a partial refund.
If there's anything else you'd like us to review or if you need any further assistance, please feel free to reply to our latest correspondence or contact us at support@nanopolix.com. We'll be happy to assist you.
Warm regards,
Ben from NanoPolix
Too many questions at the end.....
June 10, 2026
Unprompted review
Reply from NanoPolix
Hello Karen,
Thank you for an honest feedback.
We're sorry to hear that your experience did not meet your expectations.
If you'd like us to review your experience or if there's anything further we can assist you with, please feel free to contact our support team at support@nanopolix.com. We'll be happy to take a closer look and assist you however we can.
Sincerely,
Ben from NanoPolix
Look at the short reviews Why so many ?
LOOK AT THE REVIEWS . So many with one line giving this scam organisation the thumbs up. Be warned you will order a basic product and the supplier will add on to your total . I expected to pay less than £20 GBP But my card was charged over £45 GBP . Best advise is not to order via this supplier they are just SCAMMERS . Avoid any contact or you will be sorry. Within 20 minutes I contacted them and requested a refund but I doubt it will happen and if it does I will update my review . Dont believe anyone can send a five star review based on the way they SCAM people.
EDIT on 13/06/26
Here we are days later and customer services still sending pointless messages . This organisation should be stopped . Dont take any notice of the short one line reviews they are FAKE .FAKE . FAKE
EDIT
On 17th June I receive an email from REN in "customer support" to tell me the goods were dispatched and they cant cancel the order . They have the brass neck to say Is there anything else they can do for me .
EDIT
The goods arrived 22/6/26 in two thin packs the size of a CD cover. Used the "patch" on two separate vehicles where I had small scratches . Made absolutely NO difference whatsoever so I am now trying to returning them . Not very happy and I wasted £46.
EDIT UPDATE
Having told the Ai Bot Victoria that the product is as useless as a chocolate fire guard and I want my money back . Several emails which are just standard time wasting follow and then they offer 20% rebate and keep the goods then 50% THEN 70% . THEN ITS GONE QUIET. So its now 17 days since a fell for this scam and if you read any reviews more than two lines long you will see this is standard from Nano Bollicks.
EDIT 30/6/26
Ah a reply from NanoPolix . Where Victoria gone ? Yes, this is a true story and I sent my order number as a genuine ripped off mug. There are so many really poor reviews that mirror my experience so what are you going to do ? . For some reason you have several Trust Pilot Review sites to your name .
June 9, 2026
Unprompted review
Reply from NanoPolix
Hello Ali,
Thank you for your feedback.
We've taken the time to read through your review and the updates you've shared regarding your order, your experience with the product, and your communication with our team. We appreciate you bringing this to our attention.
We'd like the opportunity to check what happened but we're unable to find relevant information based on this comment alone.
We've sent you a separate message through TrustPilot, requesting a few additional details so we can locate your order and review the information you've shared.
We look forward to your reply.
Warm regards,
Ben from NanoPolix
Poor Customer service !!!
Placed an order 10 days ago, no acknowledgment, not heard a word from this company. Actually wondering if they exist !!!
June 10, 2026
Unprompted review
Reply from NanoPolix
Hello Elizabeth,
Thank you for bringing this to our attention.
We appreciate you taking the time to let us know about your order.
We'd like the opportunity to review its status and confirm the details with you. We've sent you a separate message requesting a few additional details so we can locate your order and provide you with an update.
We'd appreciate your response at your earliest convenience.
Best regards,
Ben from NanoPolix
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