Terrible. Waiting weeks for part for broken dishwasher . Contact company who said the part was posted without tracking info so I should wait 10 days and report as lost to an post !! Terrible avoid .... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ended up ordering the same part twice as didn't get a confirmation email, no option for live chat or email, states they have no working phones. Payments show as screwfix hence not spotting it. Hop... See more
Buyer beware, terrible experience. Ordered part that was "In stock" only to receive an email after making payment to say it was on back order. Waiting almost 2 months, still no part, no update. Create... See more
Terrible company. Ordered part from Ireland having paid vat and postage didn't expect the hassle to come. Post Office required me to pay customs duties Irish vat and post office fees before they deliv... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No communication about refund
No communication about refund, have not refunded as of yet. Waiting over 5 weeks to hear from them
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








