Buytavio Reviews 48

Reply from Buytavio

6 days ago

Hi Melissa,

Thank you so much for your feedback. We’re truly happy to hear that you’re enjoying your Tavio pack and that you’re glad you chose it. It means a lot to us.

Your kind words really motivate our team and also help other customers feel more confident in their decision. We truly appreciate you taking the time to share your experience with us.

If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here and happy to help.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Julia,

Thank you so much for your kind words and for taking the time to share your experience! We’re truly delighted to hear that you love the product and that its quality and performance met your expectations, and we’re especially glad our customer service made a positive impression.

Your support means a lot to our team, and we look forward to serving you again in the future!

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Luke,

I’m truly sorry to hear about your experience and completely understand your frustration. Receiving a package in that condition, along with a scent that didn’t meet your expectations, is not what we want for any of our customers. I also sincerely apologize for the delay and back and forth regarding your refund, especially given the concerns you’ve clearly raised.

To make things right, we have already processed your full refund, and you will not need to return the product. We have also cancelled your subscription, so you won’t receive any further charges or shipments. We appreciate you bringing this to our attention, and your feedback will be taken seriously as we continue to improve both our product and service.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused. We truly hope we can regain your trust in the future.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Diane,

We’re truly sorry for the frustration caused by the long shipping time and the continued emails after your cancellation request. We understand how concerning that can be and appreciate you sharing your experience.

To make things right, we’ve already processed your full refund and canceled the subscription. No further charges or shipments will occur. We hope we can regain your trust and provide you with a better experience in the future.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Diane,

We really appreciate you taking the time to share your experience! We're so glad to hear that Julienne was able to assist you promptly and effectively. Our team always strives to provide timely support, and your kind words mean a lot to us.

Your comments help us continue delivering great service to all our customers and motivate our team to keep going above and beyond for everyone we serve.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Lyndi,

Thank you so much for your thoughtful review! We’re glad to hear you’re enjoying the light, fresh scent of the castor oil and that it’s easy and comfortable to use. It’s also great to know the pads made application simple, and we appreciate your understanding regarding the slight delivery delay, especially around the holidays.

Your kind words about our customer service mean a lot to us. Providing quick and helpful support is very important, and we’re so glad we could meet your expectations. Thank you again for your support. We truly appreciate you being part of our community!

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi John,

Thank you so much for your kind words and for taking the time to share your experience! We’re truly delighted to hear that Steph provided you with service that was kind, prompt, and professional.

We completely agree that great service makes all the difference, and it means a lot to know that Steph’s support stood out to you. We’ll be sure to pass along your feedback and look forward to continuing to provide you with exemplary service!

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Linda,

We’re truly sorry to hear about your experience and completely understand your frustration with the delay and the unexpected subscription notice. We know how disappointing it can be when expectations aren’t met, and we appreciate you taking the time to share your concerns.

To make things right, we have processed a full refund for your order and have also cancelled your subscription. You are welcome to keep the product, and there’s no need to return it. We sincerely apologize for the inconvenience this caused and are grateful for your patience as we worked to resolve it.

At Tavio, we are committed to improving our service and ensuring a positive experience for all our customers. Your feedback helps us do better, and we hope to have the opportunity to restore your trust in the future.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Vivian,

We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been. The delay, lack of clear updates, and especially the confusion around the tracking information are absolutely not the kind of experience we want any customer to have.

After carefully reviewing your case, I’ve gone ahead and processed a full refund for your order. In addition, I’ve cancelled your subscription to ensure no further charges occur. As a gesture of compensation, there’s no need to return anything should the package still arrive.

We truly value the opportunity to improve and hope to provide you with a much better experience in the future.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi John,

Thank you so much for taking the time to share your kind feedback. We’re really glad to hear that Steph was able to clearly address your questions and provide the support you needed.

Your appreciation means a lot to us, and we’ll be sure to pass along your wonderful comments to Steph. We’re committed to making every experience a positive one, and it’s great to know we’re on the right track.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Karen,

We completely understand your frustration and sincerely apologize for the negative experience you had. I can confirm that your subscription has already been cancelled and a full refund has been processed.

We appreciate your feedback as it helps us improve our processes and prevent similar issues in the future. If you have any further concerns, please don’t hesitate to reach out. We are here to help.

Warm regards,
Tavio

Reply from Buytavio

Apr 7, 2026

Hi Maartje,

Thank you so much for your kind words about Ivie. We’re truly glad to hear that she was helpful and responsive in assisting you. Your feedback means a lot to us, and we’re always happy to know when our team is making a positive difference.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We’re always here to help. We’d love the opportunity to serve you again in the future and hope to see you place another order with us soon.

Warm regards,
Tavio

Reply from Buytavio

Apr 9, 2026

Hi Shirley,

I understand your concern and frustration that your order shows as delivered on Easter Sunday even though you never received it, and that tracking and customer support added to the confusion. This is not the experience we want our customers to have, and I am very sorry for the inconvenience and stress this situation has caused.

To make things right, I have processed a full refund for your order. You may keep the product if it arrives with no need to return it. If there is anything else we can do to assist you, please let us know. We hope this resolution helps restore your confidence and trust in us for the future.

Warm regards,
Tavio

Reply from Buytavio

Apr 5, 2026

Hi Linette,

I am truly sorry to hear about your experience and the frustration this situation has caused you, especially considering how long you have been waiting and the discomfort you have been dealing with. I completely understand why you would feel upset and concerned about the delays and the subscription charges you saw in your Shop account, and I sincerely apologize for the stress this has caused.

I want to let you know that we have already processed a full refund for your order. Please also know that you may keep the product when it arrives, and there is no need to return it.

We sincerely apologize again for the inconvenience and distress this has caused. If there’s anything else you need or any questions you still have, please don’t hesitate to reach out. We’re always happy to help.

Warm regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Megan,

Thank you for sharing your experience. I completely understand your frustration with the delays, the shipping confusion, and the unexpected charges. Your concerns are valid, and I’m sorry this has caused disappointment.

I want to let you know that your refund is currently being processed. If the package arrives, you can keep it without the need to return it. We hope this helps resolve the issue and shows that we take your concerns seriously.

We value your feedback and will use it to improve transparency and communication with our customers. Thank you again for sharing your experience.

Warm regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Rebekah,

Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and our previous responses. Your experience is not what we want for our customers, and we understand how concerning this has been.

Please contact our support team directly at info@buytavio.com
So we can assist you promptly and resolve this issue to your satisfaction. We are committed to addressing your concerns personally and ensuring a proper resolution.

Thank you for your patience and understanding.

Warm Regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Lorrie,

Thank you so much for sharing your experience with us. We’re truly sorry for the worry and frustration this situation has caused. We completely understand how concerning it must feel to see unclear tracking updates and experience such a long delay, especially when it affects your confidence in both the delivery and the product itself.

To help make this right, I’ve gone ahead and processed a full refund for your order. You should see the amount reflected in your account soon, depending on your bank’s processing time.

We also want to gently reassure you that all of our products are fulfilled and shipped directly from our facility in the United States, and each order goes through careful quality checks before being sent out to ensure it meets our standards.

In addition, our products are made with 100% pure, organic, cold pressed castor oil that is third party tested for quality and purity. Castor oil is commonly used in wellness routines to support relaxation, help with circulation, reduce bloating discomfort, and promote better sleep when used consistently. The packs are also designed to be comfortable, reusable, and mess free, making them easy to include in your routine, so if you do decide to use the product, you can feel confident in its quality.

That said, we recognize that your experience did not reflect the level of service we aim to provide, and we sincerely apologize.

Your feedback is incredibly important to us, and we will be using it to improve both our communication and overall service. If there is anything else we can assist you with, please do not hesitate to reach out.

Warm regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Kellie,

Thank you so much for sharing your experience, and I’m really sorry for the frustration and disappointment this situation has caused. I completely understand how concerning it must feel to deal with unexpected delays, unclear tracking updates, and not hearing back right away about your refund. That’s definitely not the experience we want for you.

I’d love to reassure you that all of our products are carefully fulfilled and shipped directly from our facility in the United States. Each order goes through thorough quality checks before it’s sent out to make sure it meets our standards. I’m truly sorry for any confusion caused by the tracking details you saw.

I’ve taken a close look at your order and can confirm that it has already been delivered. That said, I’ve gone ahead and processed a full refund for you as a gesture of apology for the inconvenience. Please feel free to keep the product and give it a try on us.

We really appreciate your patience and the chance to make this right. If there’s anything else I can help with, I’m always here for you. Wishing you a much better experience moving forward!

Warm regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Diane,

Thank you for sharing your experience. I completely understand how concerning this situation has been, especially given the financial strain you’ve described. I want to assure you that your concerns are taken very seriously, and I’m truly sorry for the stress this has caused.

Upon checking your account, I see that you ordered the Tavio Castor Oil Pack Bundle, Tavio Breast Wellness Pack, and Full Body Wellness Bundle. I’ve gone ahead and processed a full refund for these orders. Once your package arrives, please feel free to keep it and give it a try if you’d like—no additional charge will apply.

I hope this brings some relief, and I sincerely appreciate your patience and understanding. Please don’t hesitate to reach out if you have any other questions or need further assistance.

Warm Regards,
Tavio

Reply from Buytavio

Apr 3, 2026

Hi Leanne,

Thanks for sharing your feedback! I completely understand how frustrating this experience has been for you—waiting for an order and dealing with confusing tracking info is never fun! I’m really sorry for the stress this caused.

I’ve processed a full refund for your order. Once your package arrives, you’re welcome to keep it and try it out at no cost.

Thank you again for your feedback and for giving us the opportunity to make things right. We truly value your experience and hope to serve you better in the future.

Warm regards,
Tavio