Steph was warm and friendly and handled my problem graciously and kindly. I was surprised (!) that customer service in this day could be so actually service oriented. A rare experience with rout/dis... See more
Company replied
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Placed order for bundle etc February 19. Was not aware this was a preorder. Immediately after placing order, I realized there was a mistake and contacted Tavio to fix it. Was told it’s not pos... See more
I am very disappointed. It took 16 days to receive my order. The contents were not what a requested (very tiny bottle of oil when the picture showed a large, fat bottle of oil). I sent it back the... See more
Company replied
Ana was a great communicator and helped me pause my subscription. While I am super pleased with the wrap and enjoy the scented castor oil, I want to use the product for an extended period of time befo... See more
Company replied
3.1
Average
48 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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This is my 2nd review
This is my 2nd review. I finally received Castor Oil pack after 2 months waiting. I could have bought the exact same item with a small bottle of castor oil for half the price on eBay or for only several pounds on Temu. All their items appear to be what you can get elsewhere at a massively lower cost. The reason I bought it from Tavio was because one of their Facebook reviews said it was waterproof and I want to wear it overnight in bed. You live and learn!
February 13, 2026
Unprompted review
Reply from Buytavio
Hi Christine,
Thank you so much for sharing your experience. We completely understand your frustration with the wait and your concerns about pricing, and we really appreciate your honesty, as it helps us improve.
We also wanted to clarify about the Castor Oil Pack. It features a protective design to help minimize oil seepage, but it isn’t fully waterproof for overnight wear in bed. We are sorry if this wasn’t clear, and we appreciate your feedback so we can make our product details easier to understand.
We would really like the opportunity to make this right for you. Please reach out to us directly at info@buytavio.com with your order details or by replying to our previous message. We will prioritize your case and assist you right away.
We hope you still enjoy your Castor Oil Pack, and if there is anything else we can do to support you, please don’t hesitate to reach out.
Warm regards,
Tavio
I don't feel they are legit.
I don't feel they are legit.. They have not sent the product.. I have asked multiple times for a refund. Still nothing.. Then they say it is a pre-order? Really offer me a 20% discount but still do not know when they will ship. been a month Don't buy is my suggestion ....
February 19, 2026
Unprompted review
Reply from Buytavio
Hi Kim,
We understand that you haven’t received your order despite multiple refund requests and that this has been frustrating and disappointing. We truly appreciate you sharing your concerns and leaving your review.
Please know our store is legitimate and we take all orders seriously. To resolve this quickly, contact us at info@buytavio.com with your order details, and we will prioritize your case to ensure you receive your order or a full refund.
We truly appreciate your patience and understanding, and we’re here to assist you every step of the way. Please don’t hesitate to reach out if you have any other questions or concerns.
Warm regards,
Tavio
Reply from Buytavio
Hi Jenna,
Thank you for sharing your concern and feedback. We’re sorry for the frustration this situation has caused and understand why it raised doubts. We want to clearly assure you that this is not a scam. We have already processed your refund. Since the order has been delivered, you’re welcome to keep the product and no return is needed. We hope you’ll still be able to use and enjoy the product.
We truly appreciate your patience and apologize again for the inconvenience. Please let us know if there’s anything else we can help with.
Warm regards,
Tavio
never received product
finally received my product… Just took a little longer than expected… Thank you!
February 19, 2026
Unprompted review
Reply from Buytavio
Hi Carol,
Thank you for taking the time to share your experience! We completely understand that waiting a little longer than expected can be frustrating, and we really appreciate your patience. We're so glad to hear your product has finally arrived, and we hope you’re enjoying it!
Your feedback means a lot to us, and we truly value having customers like you.
Warm regards,
Tavio
fake Facebook product paid my money
fake Facebook product paid my money , tracking does not work product not even dispatch on tracking , facebook dont vet anyone these day , buytavio is a scam company
March 1, 2026
Unprompted review
Online Chinese junk shopping channel
Online Chinese junk shopping channel. Advertises on Facebook. Takes payment by bank draft but fails to deliver. Tracking does not work. Fails to respond to emails of enquiry. Am having to contact my bank for a charge back refund. Avoid this company.
February 26, 2026
Unprompted review
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