Supplyur Reviews 

Sent my phone off, got an offer which I accepted. Now 10 days later,not received a penny. Have sent two emails and not heard a thing. Will be contacting Trading standards in the morning

Quoted £120 sale price for my old phone (iPhone 11) but when they tested the phone they updated the price to £40. They said a replacement battery is needed (fair enough) but they also said that the screen has visible marks and the device had “deep scratches” in more than 1 place which is BS because I kept the phone in near perfect condition and sent it very securely packaged. Can’t be bothered to get the phone returned now so I accepted the offer but if you sell something with them prepare to be under offered massively

Well I wish I'd read reviews before sending my phone in. Accepted 3rd offer and still waiting for payment. Tried to call them, pre-recorded message, a bit of music then it goes quiet. Trading standards will be contacted if I don't get my money today!!!

***UPDATE***
JUST SPOKE TO NICOLA AND MY PAYMENT IS GOING IN TODAY WOOHOO!!!
THEY DO ANSWER THE PHONE BUT ARE A SMALL TEAM AND VERY BUSY SO PATIENCE IS NEEDED.

THANKS NICOLA :-)

***UPDATE***UPDATE***
Well would you believe it, still not received a penny into my bank. Said I would get it between 16.30-17.30 this evening and nothing. Why lie??? Fuming is an understatement!!!

I was offered £256 for my iPhone 13. When they received it this offer then changed to £109 due to tiny scratches on the screen and the battery having been charged more than 500 times (had the phone over 3 years so nothing unusual about how often it was charged. Battery health was still 90%)
Rejected the offer to then be offered £129 which I declined again. Then was offered £175.50 which I accepted. Advised of 3-7 working days for BACS transfer. Still waiting even though we’re now on the 7th working day. Absolute joke of a company. Never known it to take 7 full working days (or more, it seems) to do a BACS transfer.

I sent my mobile to Buyur via my insurance - I only needed the cracked screen replaced and was quoted 3 days. Nearly 2 weeks later I still haven't had my phone back.

Poor Service, returned phone, failed to fix and only provided a partial refund.

Ok so they firstly offer you a great price for your phone.

I sent in an iPhone in great condition, slight mark round one of camera bump and that’s it, battery health was 85%. Once they received the phone they offered £88, not anywhere near the £212 they originally quoted. I declined the offer and asked for phone to be sent back, I then received another offer in my junk email of £108.50, I declined this offer and asked for it to be returned, 12hrs later I receive another offer of £140 in my junk email, I declined again and it was finally returned to me without the correct box and charger it was sent with.

Be careful, in the small print if you do not decline the offer in time the offer amount will be accepted regardless if you’re happy or not.

What a complete waste of my time and now I’m missing the original box and charger. Fair to say I will never use this company again.

This company uses non-genuine parts of very poor quality and sell on as refurbished with genuine parts, they lowball offers on devices and overcharge for certain conditions and then send a lower grade device than what you actually paid for. No care with packing and never actually check if device is damaged before posting. Avoid at all costs

Brought a phone from these guys through back market , quality service delivery great phone as described cant fault it im very impressed and great customer service from Nicola .

Was given a price to sell by Samsung S21, sent it off , pristine, still had the cellophane protection on the back. Reduced my price for visible marks on the case, asked for photographic evidence… received nothing, after 2 weeks if chasing decided to accept, received an email 04 Feb to say payment would be in my bank within 3-5 days…now chasing payment 1 week later . No one answers phone or responds to email. I am now looking at reporting to Trading Standards. Absolutely shocking service. They have most probably sold my phone on.
*Edit. Monies now received an hour after my review was published.

i sent my phone to BUYUR, I rejected the offer. It took 2 weeks to retunr the phone, however they sent me a Red one, mine was Blue. They are refusing to reimburse me for the lost phone until i have sent back the Red phone. THIS HAS GONE ON FOR WEEKS. I have contacted Trading Standards and Citizens Advice for more information

I ordered a Galaxy S22 and was delivered a pack of Aldi Biodegradable Wipes. This is a strange mistake for a company that deals in tech.
I'm sure they'll refund me - watch this space!

Customer service is terrible.. I sent my iPhone 6 to sell , they where unable to buy my phone.. They informed me it would be returned to me..The package arrived today, the phone inside is not my phone 100% not ..
They are saying this is my device, it’s the wrong colour and wrong phone and in terrible condition..
The customer service , are basically calling my a liar ..
!!! Stay away from this company!!!!

This company are a bunch of scammers do not use purchased an I phone which was in excellent condition saw all photos paid for it but before I posted was telling me don’t send box I won’t be able to return it if I send the phone back why was he talking about sending phone back before he even got it had phone two days then messaged me to say phone not as listed so he was looking for a part refund money off which I refused as phone was in good condition as listed only sold as upgraded all photos were on there he then said nothing more for a couple of days then opened a case with eBay for his money back so because I wouldn’t give him a discount he wanted his money back I then found out they were this company who buy phones cheaply he purchased mine off eBay at the price listed but all along he knew he was never going to pay that he though would take phone pay what I asked then contact me to say wasn’t as described and see what discount I would give him something he intended to do all along thinking that I wouldn’t want the hassle of refunding him and re selling my phone only as I now knew this was just a scam to get perfectly good phone cheap I refused he did send phone back but not packed properly no protection in a brown envelope and I had to refund him as he knows well that eBay always side with the buyer I did report him but eBay said nothing they could do so beware that they allow scammers to buy and sell on their site as for me lesson learned but please be so careful buying or selling from this company they really are a terrible company and out to make the most money they can do not sell your phone to them you won’t get want you were quoted or if they pay up front will want a discount disgraceful company
Please take care if I could of given minus score I would of

Samsung s22 nightmare. Sent out a faulty phone that was supposed to be fully refurbished and excellent but wouldn't turn on.
Customer Services have been a nightmare stalling on the refund after I wouldn't accept an exchange.
I would stay away from this company. Be warned. I am still waiting on a refund and they are using delay tactics.

I got scammed by this company using their fake alias 'URcouk' They sent me a fake iphone with a non genuine display, chips and marks all over it too. When I returned it they said its damaged and wont refund. AVOID THIS FRAUD YOU HAVE BEEN WARNED.

I was quoted £60 more than any other site for my broken iPhone 11 Pro Max. I was given the exact amount quoted. Emailed updates regularly and when the payment was delayed, Josh from customer service got back to me within 20 minutes of my email.

If this company could be rated 0 it would .. bought a scratch free phone off me .. then on arrival, claimed it had scratches and sent it back not in condition it was sent to them in and phone box missing ..

AVOID

Had phone for 3 days and offered less than half of original £99. Said on sending of its had light scratches and above 80% battery would be £99. Then they send email saying 84% Battery and light scratches new offer £45. Complete joke and waste of my time. Would avoid like the plague!!!

Excellent company to deal with. They paid the full amount quoted for my phone and kept me updated by text and email. Louis (or Louie) was very helpful when I called customer service. The bank holiday slowed things up a bit but all in all top marks + best price!