MetroCentre site... Nice, clean, modern environment and lovely friendly staff. It was our first time going to a bingo hall and there were problems registering and getting started which m... See more
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Bit disappointed with there being only selected food being half price on weds so I paid full price for my hunters chicken Money was good if one won but the 4 of us had over 100 tickets each never... See more
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Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
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I am reluctantly replying to your email for a feed back as every other feedback I have said has made no difference whatsoever. The most annoying thing is waiting to buy tickets when a load of new cust... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 1914600705
4.2
Great
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What’s not to love about buzz bingo…
What’s not to love about buzz bingo great staff great prices and great prize money
April 26, 2026
Reply from Buzz Bingo - Metro Centre
Hi Mandi,
I hope you are well.
Thank you for taking the time to leave us a review. It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Buzz Bingo Metrocentre
Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
March 19, 2026
Reply from Buzz Bingo - Metro Centre
Hi there Mark,
Thank you so much for your kind words!
We're delighted to hear that you consistently have such a positive experience at our Metrocentre branch. Our team takes great pride in providing prompt and helpful service, so it’s wonderful to know their efforts are making a difference.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Metro Centre
Hi Paula,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Friendly staff value for money (a don’t…
Friendly staff value for money (a don’t win much like )a think it would be nice if you did toasties in the evening a would love that thank you xx
October 15, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Dianne,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you find our staff friendly and appreciate the value we offer.
Your suggestion about having toasties in the evening is a great idea, and we'll definitely consider it as we look to enhance our offerings.
We hope to see you again soon for more fun and games!
Best regards,
Mark
Customer Review Team
Love the place
Love the place. Staff is great. Any problems and they help.
September 13, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Sylvia,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
The staff and management make the place…
The staff and management make the place . The inside is somewhat needing a deep clean. It's still a very old form of gambling and needs bringing into the 21st century. There are too many small money games played and it takes up more time to play these games than the main bingo games. You find a lot of people go out to play the slots when these games are played which reduces the prize pot significantly. The main bingo prize money can be worth playing especially at weekends or special events but these can come at a cost to play. It's an enjoyable game to play and can make a good night out for friends and family's together. Food is very so so mostly all processed, on par with most fast food outlets. A good range of drinks with discounted drinks and meals on certain promoted occasions . Check out there promotion sessions as they drop the prices by 50% as the top packages can be fairly expensive. All in all a enjoyable night or afternoon out.
September 12, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Leslie,
Thank you for taking the time to leave us a review, we appreciate the detail and depth of the feedback you have provided - this is invaluable to help us improve the services we do provide.
It is great to hear overall you enjoy your time tin club with us, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players. I will most certainly pass over your feedback regarding any improvements we can look into making.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
That staff there are helpful and…
That staff there are helpful and pleasant, I take my 84 year old mum and she enjoys herself very much and that's all that matters.
August 22, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Theresa,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
More bingo games and less Go Go Bingo
I would have given a 5 but I feel that Buzz Bingo concentrates more on Go Go Bingo. I would like to see more games included in the package and less Go Go Bingo and I am sure you would get more people into the bingo hall. I know that some people have stopped going to Buzz Bingo and now go to Crown Bingo and Ritz Bingo & Social Club
August 18, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hello Helen,
Thank you for sharing your feedback with us.
We appreciate your thoughts on the game offerings at Buzz Bingo Metro Centre. We're always looking for ways to improve and provide a better experience for our customers.
Your suggestion to include a wider variety of games is valuable, and we'll certainly give feedback to the relevant departments so they can take it into consideration as we plan future updates.
We hope to welcome you back soon and provide an experience that meets your expectations.
If you have any more suggestions or feedback, please feel free to let us know.
Kind regards,
Mark
Customer Reviews Team
always lovely friendly…
The staff are always lovely friendly and polite,
May 20, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Good morning Rhys,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Big thank you to Vince
We have not been for years. But decided to try again . A really lovely man called Vince showed me and my daughter around. Explaining different areas as we went. He was so helpful, and said if we needed any help to see him straight away.
Lots had changed and he made us feel very welcome and confident finding our feet again.
April 20, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Good afternoon Audrey,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
The staff are extremely friendly and…
The staff are extremely friendly and very helpful. The club has a very good atmosphere. It seems to be well managed.
The food is usually hot and well presented. Drinks are reasonably priced.
March 23, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Dear Kathy,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Buzz Bingo and The Slots Room Metro Centre.
Our team takes great pride in providing friendly and helpful service, and it's fantastic to know that you felt welcomed and well taken care of.
We're also delighted that you enjoyed the atmosphere and found our club to be well managed. It's great to hear that the food met your expectations and that you found the drinks to be reasonably priced. Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best experience possible for our guests.
We look forward to welcoming you back soon for more fun and excitement. If there's anything else we can do to enhance your visits, please don't hesitate to let us know.
Warm regards,
Olivia, Our customer service team
The chips are always cold and the games…
The chips are always cold and the games on the tables were all off even though I told 2 members of staff who said oh I forgot to reboot them then we missed the big money game because they played extra in house games
February 22, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Catherine,
I hope you're well. Thank you for taking the time to leave us a review for our Metro Centre Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Love going to Buzz bingo in the metro…
Love going to Buzz bingo in the metro centre and all the staff are brilliant in customer service , well done to
You all
February 15, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Gordon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Tia
Customer Reviews Team
Bit disappointed with there being only…
Bit disappointed with there being only selected food being half price on weds so I paid full price for my hunters chicken
Money was good if one won but the 4 of us had over 100 tickets each never won not even on the board games the money was poor on the board games I wasn’t impressed with that but we all still played them.
January 15, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi there Chris,
I hope you are well.
Thank you for taking the time to leave a review following your visit to our Metro Centre club, I’ll ensure the relevant team processes this.
When wishing to redeem any promotional offers there will always be requirements outlined within the terms such as specific days that you need to redeem these on.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Metro Centre
Good afternoon Susan,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Metro Centre club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
I am reluctantly replying to your email…
I am reluctantly replying to your email for a feed back as every other feedback I have said has made no difference whatsoever. The most annoying thing is waiting to buy tickets when a load of new customers are in front of you that don't know how to work the electronics, then the staff selling tickets have to show them which takes forever, while customers are waiting to BUY their tickets. Why not have someone at the side to show new people how to use them instead of holding paying customers up which sometimes miss some games because of waiting to be served. Also getting change is a nightmare.
January 4, 2025
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi There,
I hope you are well.
Thank you for taking the time to leave a review for our Metro Centre Club.
I am sorry to hear of your experience with our queues. We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Claire
Customer Reviews Team
Fresh modern take on bingo
MetroCentre site...
Nice, clean, modern environment and lovely friendly staff.
It was our first time going to a bingo hall and there were problems registering and getting started which meant our first experience was stressful! Can't blame the staff - they worked really hard to get us started but the technology let them down.
Once we were playing though - the tech was great!
My advice would be a video on the website which shows people exactly what to do and what to expect on their first visit.
Food was decent, delivered fast and hot!
Even though we didn't win anything I'd go back :-)
November 14, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Good morning Graeme,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer. I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Returned to buzz metro centre after…
Returned to buzz metro centre after nearly one year of not playing and the two ladies on booksales Lisa and Shannon were so friendly and helpful it was a enjoyable visit.
October 12, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Andrew,
I hope you are well.
Thank you for taking the time to leave us a review for our Metro Centre Club.
I’ll ensure to pass this feedback over to the team within the club, especially regarding Lisa and Shannon. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I find all the staff to be lovely
I find all the staff to be lovely. Never had a problem. Although the carpets and chairs could do with cleaning. I remember when it opened after COVID. It was spotless. You could see that the chairs in particular had been steam cleaned. But they’re awful now. Toilets aren’t nice either. They’re usually broken and have a smell to them.
September 27, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi there Shirley,
I hope you are well.
Thank you for taking the time to leave a review. I am glad to hear of your experience with our staff members at the Metro Centre club. We will always try to provide an inclusive experience for all attending customers to our clubs.
I will ensure to raise your additional comments internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Take a coat or wrap up warm
It is the only place I visit where I have to take a coat/cardigan to wear inside very very cold every visit. Food isn’t very good value for money and often served luke warm. Staff are very friendly and helpful.
June 7, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi there Maureen,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience within our Metro Centre club.
We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
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