MetroCentre site... Nice, clean, modern environment and lovely friendly staff. It was our first time going to a bingo hall and there were problems registering and getting started which m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bit disappointed with there being only selected food being half price on weds so I paid full price for my hunters chicken Money was good if one won but the 4 of us had over 100 tickets each never... See more
Company replied
Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
Company replied
I am reluctantly replying to your email for a feed back as every other feedback I have said has made no difference whatsoever. The most annoying thing is waiting to buy tickets when a load of new cust... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 1914600705
4.2
Great
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertised Jackpots can be reduced!
Being a regular visitor to Buzz Bingo you can imagine my excitement when my sharing Buzz Bingo friend shouted for the advertised jackpot of £3,200. However, we were absolutely devastated when collecting our winnings at the end of the evening as we were told there had been a mistake and were paid out £2,000 less. Despite bringing this matter up with customer services they offered free bingo tickets instead. £2,000 is an enormous amount of money and the chances of winning that will be very slim. Sad really as it it usually a good time to meet with friends as well as pocketing a little bit of cash.
August 9, 2023
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi there Kathryn,
I hope you’re well.
I am sorry to hear of any issues with your recent Jackpot win. Unfortunately I am unable to provide any account specific information over TrustPilot, but if this has been raised with us we will be conducting an investigation following out internal processes.
We are contactable through a variety of methods such as phone, email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Good service with books and food and drink
Food served on time very good.
Comfy seating.
And I won.
May 2, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi Michael,
I am glad to hear you have been enjoying your time with us at our Metro Centre club!
Congratulations on your win. Its great to hear such good news and thank you for taking the time to leave your review.
Here's to your next win!
Kind regards
Tia
Customer Reviews Team
People keeping seats putting crisps and…
People keeping seats putting crisps and satsumas on boards to keep tables then people coming in last minute needs to stop. Toilets stink need revamped. People standing at entrasmoking then when you come out you have you walk through cloud of smoke
March 30, 2024
Unprompted review
Reply from Buzz Bingo - Metro Centre
Hi there,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear about your experience with table reservations. If you experience any issues within the club please inform a staff member who can investigate this.
I'm sorry to hear of your review regarding our facilities. Our teams work hard to provide accessible facilities which are clean and tidy. Please be aware that when issues arise regarding the functionality of club facilities the team will always try to resolve this issue as soon as possible.
Kind Regards,
Claire
Customer Reviews Team
Nice pleasant staff it's just that that…
Nice pleasant staff it's just that that makes your day
September 27, 2023
Reply from Buzz Bingo - Metro Centre
Hi,
Thank you for taking the time to leave a review.
It is lovely to hear our staff at the Metro Centre Buzz Club are nice and pleasant, I will be sure to pass the positive feedback along.
I wish you all the best!
Kind regards
Buzz Bingo Customer Service
Very helpful and friendly
May 27, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.