Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into acco... See more
Company replied
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See what reviewers are saying
both my purchases were canceled for "high risk of fraud" for trying to order my long distance partner a gift to his door. ive never experienced this outside of bvali, very disappointing.
Great experience overall for a seemingly new brand. Explained exactly when i would get my order during the husy Christmas period and didn't promise anything that wasn't possible. Great quality too for... See more
I came across this brand on Instagram and their unique style of the Reflective Tracksuit caught my attention straight away. I spoke to the staff in the direct messages as I was having trouble finding... See more
Company details
Written by the company
[We create the trends]
Contact info
United Kingdom
- Support@bvali.co.uk
- bvalimmxx.com
3.3
Average
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parcel didn’t arrive yet
My parcel didn’t arrive yet. I had to pay for delivery but already a week late !
October 19, 2024
Quite good
Really nice tracksuit would reccomend wanted the material to be more stretchy but its still comfy
September 29, 2024
From the images before I purchased it…
From the images before I purchased it showed me that the bottoms were straight legged but when it arrived it is cuffed at the bottom
September 28, 2024
Great experience
Delivered on time, great quality products are definitely worth the money in my opinion
September 25, 2024
both my purchases were canceled for…
both my purchases were canceled for "high risk of fraud" for trying to order my long distance partner a gift to his door. ive never experienced this outside of bvali, very disappointing.
September 15, 2024
Great quality
Great quality, clean design.
Only thing was delivery time but worth the purchase 10/10.
August 30, 2024
Very comfy and warm
Ordered a small and it came perfect size, it’s very difficult to get the sizing right on oversized hoodies but this is perfect. The tracksuit is very comfy and also keeps you really warm. 9/10
September 4, 2024
the purschase didnt arrive
August 30, 2023
Reply from BVALI
Hi Vble,
We do apologise for the delay, we have contacted the courier for a update and will be in contact once we have a response.
It's too small so been emailing for 4…
It's too small so been emailing for 4 days but being ignored I dint want the item just want to return it
August 15, 2023
Unprompted review
Reply from BVALI
Hi Meshach,
Apologies in the delay in responding due to server issues, we have processed your return.
Been 4 days havnt shipped out my…
Been 4 days havnt shipped out my product ORDER #1694 and havnt replied to emails sort it out
August 8, 2023
Unprompted review
Reply from BVALI
Hi Ehsan,
Apologies for the delay in processing your order due to the high volume of orders we receive, I can confirm your order has been shipped.
Sent me the wrong one.
Sent me the wrong one.
I have paid 620kr for delivery and custom service and got the wrong order , thats not ok. And now i must pay the same amount to return it to them , its very wrong.
August 8, 2023
Unprompted review
Reply from BVALI
Hi Rohullah,
Sorry to hear you have received the wrong item. I have now requested for one of our customer service team members to email you to advise you on how to return.
Bad customer service
Customer service isn’t so great I contacted the company and still haven’t got back from them, it takes like forever for them to get in touch with me and help me deal with my situation.
April 18, 2023
Reply from BVALI
Hi Usman,
We have responded to your emails and outlined our policies in relation to the situation.
I have notified one of our customer service team members to provide any further information and support if required.
Gotta charge it
It’s a three because it’s comfortable, but I ordered a tracksuit over a year ago and it didn’t come so I got a gift card refund and I’ve been waiting for them to come back in stock to reorder and it’s been over a year since the trousers have been in stock and these weren’t even the trousers I wanted to get my boyfriend so I don’t even know if he’s satisfied with it. A bit annoyed that I got a gift card instead of a refund!
March 10, 2023
Reply from BVALI
Hi Jade,
We operate on a limited drop and not all products do get restocked. Due to popular demand items do sell out and refunds are processed to a gift card as mentioned in our returns policy.
Order over a month now can't receive my…
Order over a month now can't receive my package not happy about that 😒 very upset
November 24, 2022
Reply from BVALI
Hi Whilby,
Your order contained a pre-order item and will be dispatched on the date mentioned in the product description.
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