BW Legal Services Limited Reviews 

1,007
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, most reviewers were let down by their experience overall. Reviewers frequently complained about receiving persistent demands and notices regarding account balances that they believed had already been settled or belonged to other accounts. Many people also struggled to reach customer support teams, often encountering extremely rude communication, automated dead ends, and entirely unhelpful responses when attempting to resolve their complex disputes. Some reviewers were happy with the assistance they received from certain staff members during their interactions. Customers noted that specific representatives were understanding, polite, and genuinely helpful when organizing straightforward payment plans for those facing financial difficulties.

What people talk about most

Payment

Users describe negative interactions with payment, expressing frustration over billing issues and concerns... See more

Claim

People report negative experiences with claim procedures, highlighting strict demands and persistent... See more

Customer communications

Reviewers highlight negative aspects of contact, noting that it is virtually impossible to reach the company... See more

Customer service

Customers had negative experiences with customer service, reporting that call handlers were rude, unhelpful,... See more

Staff

Customers consistently note negative experiences with staff, highlighting unprofessionalism during calls.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I paid my British Gas electric bills every month by automatic direct debit, when I was with them, some years ago. This company sent me a letter, saying that I owe over £1,200, using a made-up Bri... See more

Rated 1 out of 5 stars

Tried emailing Sean Barton the M.D of this shabby company on his personal email address received a auto reply stating " this email does not accept correspondence relating to customer queries, COMPL... See more

Rated 1 out of 5 stars

Like many other people these scammers are hassling me for supposedly unpaid Corporation Tax which was paid to HMRC in full in August also confirmed by HMRC and also stated BW Legal are not part of the... See more

Rated 1 out of 5 stars

Thugs for hire. I'm being scammed by a parking company and they are doing the dirty work. Provide evidence, they ask for evidence related to that evidence, and then pretend the new evidence is not eno... See more


Company details

  1. Law Firm
  2. Debt Collection Agency

Written by the company

BW Legal is a firm of solicitors which acts upon the instruction of its clients. This page was not created by BW Legal, nor did BW Legal give consent for the creation of the page. The content published on this page has not been moderated and is from unverified sources. It is BW Legal’s position that the majority of ‘reviews’ do not relate directly to services offered by BW Legal to its clients. Any content posted must comply with Trustpilot's "Guidelines for Reviewers" which can be accessed at https://uk.legal.trustpilot.com/for-reviewers/guidelines-for-reviewers.


Contact info

1.1

Bad

TrustScore 1 out of 5

1K reviews

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No recent history of asking for reviews

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1.1

All reviews

(1,007)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A £4,000 British Gas ‘debt’ that wasn't mine

BW Legal tried to push a British Gas bill of almost £4,000 onto my small freelance business – for a residential address I’d never heard of, in a city I have no links to. No proof, of course. My company owns no property, leases no property, develops no property, and has never been a British Gas customer. BW Legal could ONLY have lifted my company's name and registered address from its public listing at Companies House.

A well-aimed letter from my own solicitor (£132) eventually silenced them, but I resent the expense, time and trouble I’ve been put to over a matter that, from the outset, clearly had nothing to do with me or my company.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

BW legal have persued a elderly…

BW legal have persued a elderly vulnerable disabled friend of mine for under £29.90 for energy used after she sold her house . despite sending many letters , some by special delivery , employing a solicitor to explain that she no longer owned the house , sent smart meter final readings sent . they continue relentlessly to persue this poor person. Its unbelievably cruel and stupid that they simply will not listen to evidence

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

When a solicitors is not a solicitor - the tale of a greedy woman.

This so called solicitors owned and run by a greedy woman called Withers, not actually a solicitor herself, brings the legal profession into disrepute by agreeing to take thousands of cases from debt purchasers, that they don't actually have the capacity to manage properly, sending out hundreds of template letters an hour, then not responding to queries or incoming correspondence for months. Complain to the debt owner if you can that they are being mugged off by Withers etc. They will be able to arrange a payment plan for you without these clowns anyway.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Clueless “Paralegals” of the lowest…

Clueless “Paralegals” of the lowest grade.
Barely scraped thru Uni to now try and assert pressure on people but unfortunately for them, don’t realise that the average normal citizen is more clued up on law than they are.
Laugh at these fools, and anyone associated/involved with someone who works for this firm, id question who you’re actually involved with and what their morals are.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

BW Legal hide behind fancy legal threats to illegally harass people for money they have already paid

BW Legal purchased a tiny debt, less than £100, which I disputed five years ago with Sky (their problem being with their courier, not me) BW Legal pursued harrassed bullied and threatened me (depsite my multiple responses to explain the situation) and then issed a county court claim, adding on their financial costs. In order to stop the stress, I paid the disputed debt plus the court fee but did not pay their financial cost. I received confirmation from both the Court and BW Legal accepting same. One month later I receive a new letter saying I still owed them £50 for their services or they would re-instate the county court action. It is bad enough I gave in and paid the debt I know is not mine, but they area again pursing, harassing and threatening over £50 which they chose to incur by using the court system. They are a disgrace to the so called justice system.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Provided proof I didn’t live at the…

Provided proof I didn’t live at the address at the time that Scottish power are billing me for. Refused to accept 4 different forms of proof.
Rude CSR
Told them to take me to court so an independent judge can rule, ignored. Now harassment.
Joke of a company

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Pretend lawyers

Name suggests legal authority but just the usual debt collection agency which churns out letters with threats of action even though they have no way to enforce, i have asked numerous times for a court date so i can defend my self in a so called free society to no avail

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

CHECK YOUR ACCOUNTS don't be told by BW…

CHECK YOUR ACCOUNTS don't be told by BW you owe them money. Check your accounts and don't do it via them. it's a scam and they look for outstanding balances to try and enforce and add fees on to. they said i owed British Gas money and it got threatening abut them escalating it. checked my account is i paid view the British Gas website.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Pretending to be a "legal company" and clearly not.

Pretending to be a "legal company" with clearly no legal expertise at all. After 3 harassing text messages I submitted a request for information by on line chat as well as via the website. As I had never received a PCN I could not set up the account as I could not complete the form without a PCN. Finally got through to someone whose accent was so difficult to understand I gave up. Anyway they will apparently email me. As I am in `Hong Kong now and elder harassment is a serious crime in Hong Kong and it is BWLegal doing the harassing, they will be visited by the relevant department. WASTE OF SPACE COMPANY trying to get a few quid from elders.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Rude and unhelpful

Received a letter out of the blue about a supposed debt with British Gas, contacted them and asked what the debt was for? Very unhelpful and rude customer service lady refused to provide details and just kept telling me to contact British Gas and I would be taken to court if I didn't pay the supposed debt, asked for proof of assignment - this was also refused.

Contacted British Gas who confirmed no debt was owed and promptly recalled the debt from BW Legal

My advice? Don't pay BW Legal, don't even engage with them until you've spoken to whoever they say you owe money to. Every interaction I had with them was unprofessional.

For reference, this review replaces the one BW Legal got removed from Trust pilot - here's a tip BW Legal - if you don't like reviews about your practices and service....improve them, treat people with a bit of respect and dignity. You get bad reviews because your service is atrocious

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Trustpilot has taken down my original…

Trustpilot has taken down my original review as they do not think it is true.
Well it is. My flatmate was sent a threatening letter from BWLegal saying she owed money to an energy company.
They gave no previous address, date of tenure. They had even given a wrong date of birth.
She had never been with that energy company and paid her bill when she left her last address. BWLegal has said she has to prove the bill is not hers.
I recommended she contact her MP which she has done and given them all the documentation. Trustpilot, read other reviews and see how this awful company operates.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Not Fit For Purpose

BW Legal has been bullying me and harassing me for £49.00 that I allegedly owe to British Gas.
The problem being, I have never been a customer of British Gas.
I’ve explained this to them multiple times over the past 2-3 years but they seem to be too incompetent & thick to understand this basic fact.
They just persist in chipping away at me. It’s harassment.
They e-mail me from a Non-reply e-Mail address so I can’t reply, I have tried to phone them tens of times, but I can’t get past security to talk to one of their muppets phone operators. So what???
Yet they persist in harassing me. BW Legal clearly are a Not fit for purpose circus, just look at their reviews.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Duplicate payments

Apparently my son and I have been paying a 60.00 fine for the same thing... (Which was disputed for ages but gave up arguing with them & arranged for the 60.00 to be paid) I set up arrangement to have 20.00 a month to be taken from my account on behalf of my son .. then they sent messages to my son saying it had not been paid so in a panic he paid it ... Now they say They can't trace my payments (even though I sent through screen shots of my payments & my sons) Going round in circles.... Awful people yo deal with

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

I am not paying a sky bill for many…

I am not paying a sky bill for many reasons my account was either hacked or sky messed up big time I have proof of sky's mistakes and no way am I paying them long story short cc debt collectors was involved and basically agreed with me gave me a month to try and sort it out with sky then I received a letter from bwlegal they have obviously taken over the debt any advice please as I will not be paying anything to sky I have asked them to take me to court but obviously no reply from them

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Blackmail and it should be illegal.

They contacted me asking me to pay a British Gas bill for a place I do not longer live in. They do not check the facts and they claimed that it was me that I need to prove I did not live there.
Also, shame on British Gas for sending my data to them when I have always paid all my bills.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Nice try BW Legal

2nd review.
BW Legal reported my perfectly legitimate review for 'illegal or harmful content". This was not upheld by Trustpilot and my review was reinstated online.
How this company is not closed down by the financial regulators I don't understand. Chasing false debts.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Never pay to these scammers

They are keep sending these letters to me, saying that I owe money to a certain energy company and I have to pay. But the funny thing is, that energy company is NOT the supplier of that adress where I used to live. And I have never been contracted to that company. Its clearly a scam. Its concerning that they managed to get my name and adress from someone. Dont pay to these suckers!

April 1, 2025
Unprompted review

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