BW Legal Services Limited Reviews 

Got a telephone call saying i need to pay but the due date but I have no letter asked can you resend the letter only to be told i need to give them my details.

Zero stars obviously. Got letter of claim from these jokers over a 3 year old parking ticket that doesn’t exist on behalf of a parking company that doesn’t exist anymore. They added their £60 and are willing to offer an affordable payment plan. Don’t bother calling them or setting up an account, because they are just powerless debt collectors and if they take you to court they have no evidence to win. The whole purpose of their letters (and calls) is to intimidate vulnerable people into paying without any evidence whatsoever.

Spoke to shamila sorry if it’s spelt wrong, was amazing sat there with me for nearly an hour looking into the details of my charge and trying to sort out what it was for and helped me set up my payment. Compare to other companies for car parking fines they was very helpful.both times I’ve spoken to them they’ve been very understanding and helps though the issue

These jokers have not got a clue chasing a sky account closed in 2018 and apparently it went into default in 2021 asked if they had the original paperwork for the so called debt and they just said i could chase Sky for it No it is down to them to prove the debt exists not me to do there job for them threatened them with the FCA and he just left the call

Received a letter about an unpaid parking fine from over 3 years ago. Never had any prior contact from the parking company, or these scammers. The car park in question, is and always has been: free to use.
£170? See you in court.

I am having a terrible experience with these scammers
I am being taken to court for a debt I never owed but was told if I pay half I will be able to stop this
They should be stopped from doing this to people
I hope the government will stop companies like this evil BW legal from threatening innocent people

BW Legal wrote to me in January 2022 that I owed money and that they had previously written to me (which they hadn't). After disputing the debt (which they never sent any proof of) and complaining, I received a confirmation letter and thought the matter was resolved - their Trace Department had allocated my name, address and date of birth to the case in error.

However, in November last year they again claimed that I owed the same debt, but now under a different reference. I again complained and referred to the correspondence of the original case. They said that the only letter relating to this is the one I received in November. I also asked for proof of the original debt, which they sent me in May of this year. The debt is for the balance of insurance on a car which I have never owned and the address on the documents is to someone with my name in a different part of the country. I have never owned a car of that make/model, never heard of the insurance company, never lived at the address in the correspondence and the debt is not mine. Despite this, they say the matter is resolved and they will be taking further action. They have not provided any evidence linking me to this debt and cannot do so. The alleged debt is for 2019 and I have lived continuously at my present address for over 25 years, but BW Legal ignores all of this.

BE WARNED - do not deal with BW Legal by telephone as you have no evidence later on that the communication ever existed.

I my opinion, this is the most despicable legal company I can imagine; unprofessional, and a complete lack of diligence or integrity and impossible to communicate with on any kind of intelligent level.

From 5pm this evening until after 6pm
On phone waiting for a agent
Saying at 5.55pm 3 minutes after 6pm 3 minutes there office closed 6pm
Don't trust these jokers
I am going to Trading Standards with them
Send warning letters but impossible to get hold of them like British Gas don't answer emails
I am going all the way with them and British gas to GMTV and Martin Lewis
I didn't owe a penny to British gas
But BW legal and British gas utter utter jokers

BW Legal — Debt Collectors, Drama Queens & Failed Review Silencers 🎭

BW Legal reached out recently — not with evidence, mind you, but with an Income & Expenditure form for a debt that’s 10 years old, statute-barred, and already dismissed by the Financial Ombudsman Service in 2020. I laughed so hard I nearly direct-debited my sense of humour.

It’s like being asked to fill out a mortgage application for a house you’ve never seen — from someone holding a napkin as proof of ownership. 🤡

But wait, there’s more: these folks once sued Trustpilot because they didn’t like their reviews… and lost. That’s right — they tried to silence free speech, and the court said, “Nah.” So if you're reading this, congrats — they legally can’t stop you. 🎉

If you enjoy unsolicited paperwork, zero accountability, and companies who think recycling old debts is a business model, BW Legal is the gold standard. Personally, I prefer comedy shows where the clowns don’t send mail

Can’t give a lower score than that. These scum have started chasing me for an unpaid Sky account. I don’t have a Sky account. Impossible to contact them without confirming details or using their “customer portal”. Thereby accepting liability. Live chat is a waste of space. They just terminate you mid conversation if they disagree with what you say.

Sending me letters for a British Gas account which I never had! Will wait until the court action if happens then take to the FCA

These ppl are preying on the vulnerable. Hard to reach. Kept getting dropped lines. When eventually got thro they advised it was a supposed parking ticket from 5 years ago! Still chasing ! They should chase the tax dodgers!

I have received a demand for an outstanding amount supposedly owed to British Gas from 3 years ago.
I have from British Gas that there is a zero balance on the account.
Having read other reviews about BW legal I ask
How many more potential victims will fall foul of these fraudsters before they are put behind bars?
Regards Ken

Currently in an ongoing battle with BW Legal and have been for what feels like forever.
They are stating I owe British Gas’s £590 for unpaid bills.

Firstly some of the dates are nothing to do with me as I had moved out of the property

Secondly, I have sent evidence of every time I paid British Gas during the period of time I did live at the property

Thirdly, I have sent proof I received winter payments during the time I lived at the property.

I have sent so much proof and I have messaged continuously and I have now received an email off them that stated they’ve not heard from me..!!! I’ve messaged multiple times and no one’s contacted me back and now they have the cheek to say they’ve not heard from me in 45 days ! I have proof I have contacted them and they’ve not replied to me.

Of course when I do get a response they’ll come up with an excuse of why they cannot use the proof I’ve sent which has happened before and this is because they don’t care if people are innocent they just are money grabbers.
I feel so incredibly infuriated. I feel like they are just hoping I give up so I pay. I have zero money to do that and I also wouldn’t do that as I do not owe anything.
I take responsibility for past mistakes and I pay my debt but this I will not pay for as it is not fair, truthful and so very wrong.

I have explained for months and months I’m looking after my baby who is poorly and has regular hospital visits and I have explained how wrong this is and how much unnecessary stress this is causing.

I’m now in contact with a solicitor and I will now be getting this shut down once and for all, I should receive compensation because of the stress they have caused. It makes me sick to my stomach.

Recieved a letter for a non existent Sky account which they got a CCJ for by sending all the documents to an address i havent lived at for 7 years and then send threatening letters to my current address.
No way of contacting them by email - phone wait to speak to soemone is 30 plus minutes - formal complaint to them SRA and FCA who regulate them as this action is clearly designed to trap people

I received a letter off this company saying that I owed £801 for British gas, for a property that me and my wife rented. We have provided them with evidence over and over again to prove that we did not live there in the time period they have given us. We have proved that we were living somewhere else, with documentation such as tenancy agreements, council tax statements. The utility bills were never in my name as they were in my wife's. When we moved out we gave the final readings etc and ironically British gas owed us £900 in my wife's name.
We have even given them the landlords name, telephone and address and they have not acted on this. After we moved out the landlord has left the property empty till selling it 8 months later. I think the landlord hasn't updated the responsibility and BW LEGAL have just picked my name off the electoral role and pursued me, despite all the evidence we have supplied them with. We have now received an email today 03/06/2025 saying that once again the further evidence we have supplied is still not good enough. I am now starting to feel harassed by this company and feel that they will never be satisfied until I cave under the pressure to pay a bill that isn't mine.
We have now contacted a solicitor to get legal advice on a counter process, to pursue legal costs for when we attend a ccj court, loss of earnings and stress caused. We are also contacting the Fca with a complaint and any other authority this company should answer too.

If I could give zero stars, I would. In October 2022, British Gas allowed someone to open an account in my maiden name—a name I haven’t legally used since 2016—at a property I haven't owned or lived in for 15 years. Fast forward to 2025: BW Legal sends me two threatening letters claiming I owe money for gas and electric at that very address, for supply dates between July 2024 and February 2025. The problem? I haven’t had any connection to that property since selling it in 2010.

Trying to resolve this has been nothing short of infuriating and surreal.

Three frustrating calls with BW Legal later, and still no resolution. British Gas? Absolutely unreachable unless you already have an account — and surprise, I don’t, because this fraudulent one was never mine to begin with. After doing the legwork they should have done, I reported the incident to Action Fraud and received a crime reference number (NFRC). BW Legal promptly informed me they "don’t accept those anymore." Really? Since when is an official fraud report not valid evidence?

Now I’m being asked to prove that I didn’t own the property during the fraudulent billing period. Let that sink in — I am being held responsible for someone else’s account, at a property I no longer legally own, under a name I haven’t used in nearly a decade. Paperwork from 15 years ago? Gone, thanks to GDPR-compliant document destruction. So now I’m jumping through hoops to prove who I am and where I live now — uploading marriage certificates, mortgage statements, and land registry documents. All to clear my name in a situation I didn’t cause.

This entire experience has cost me hours of stress, confusion, and unnecessary admin. The burden of proof has been unfairly dumped on me, with absolutely no support or sensible process from either BW Legal or British Gas. Not only do I want this resolved immediately, but I fully expect compensation for the time, anxiety, and appalling treatment I’ve endured.

Sort this out. Now.

Trustpilot recently took down my review as BW Legal claim my review was not genuine. Trust pilot then asked me to provide evidence for my claim. Not sure what BW Legal provided Trustpilot for it to take down my review.
I also provided evidence to Trustpilot several times which they claim is not in the format required. I then provided one in Word format which again they said was not acceptable. On 30 Apr 2025 after almost a year Bwlegal and after I asked them to take me to court , wrote to me stating the matter is now put on hold and they will revert to me if their client Eon responds.

I was contacted by bw legal about a parking ticket that I was still disputing. I tried to call them to explain my side and that was the worst mistake. They tormented me with phone calls. This whole thing made me anxious and I had a mental breakdown. I wrote to them and explained my situation but they never got back me instead they went ahead and applied a ccj on my file. Almost 6 years now I have received a letter from bw legal demanding for £225 for another parking ticket that was issued Almost 6 years back. Saying they were going to refer my case to the County Court judgement though its the first time they have contacted me about this ticket. Basically they are going to torment me for the rest of my life. This is really affecting me. I'm very scared and having another breakdown because I know what ever I do they will just put the ccj. They are bullies I just feel they are going to haunt me for the rest my life and my mental health is badly affected. I feel I can't take it anymore.