I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more
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Company details
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by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com
Contact info
Jörgen Ankersgatan 2A, 21145 , Malmö, Sweden
- +46 40 12 43 44
- info@by-crea.com
- by-crea.com
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Replied to 50% of negative reviews
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Don’t know where to start
Don’t know where to start, I can’t recommend this company enough, especially the CEO Alexandra who accommodates you from beginning to end her customer service is excellent, everyone’s is can’t fault them at all.
The quality and craftsmanship is top of the range, I have ordered 3 times and I can’t fault anything each time, from beginning to end.
The crea company will be highly recommended from me
Wish the growth for this amazing company
Deda Naqvi
No One Wants To Deal With Customer Service !
With just a slight hiccup in what I received in my order I cringed at the thought of dealing with customer service. WOW! I sure was wrong! The customer support with this company is top notch! They went above and beyond to ensure I was satisfied. Hands down the best support I've received from a company. Even after my issue was resolved they reached out to ensure I was happy.
My bar stools are beautiful! I am beyond happy with my experience with Crea!! Will def recommend to all!
Luxury furniture that stands the test of time
We ordered the bar stools 2 years ago for our new kitchen extension and not only do they still look perfect, the craftsmanship has stood the test of time. Lovely company to deal with, which has the customer at the heart of everything.
Extraordinary service and quality
Extraordinary service and quality. As soon as we need new furniture we will defenitly consider „by Crea“ as priority.
Absolutely love my chairs
Absolutely love my chairs! I have 4, and constantly get compliments!
Incredibly well taken care of
I felt so felt well taken care of even from afar. Jonna Hansson from By Crea noticed my order and emailed me to double check the height of the Freja barstools that I ordered. This was incredibly helpful as I had ordered the wrong size that would’ve been too tall for my kitchen island. Sent a thank you email to Jonna explaining that I’m an American Swede that wanted to feel closer to my family’s culture and she honored that in the email. Incredible customer service all around. I’ve never felt so seen from a company.- Alexandria Carlson Mlynek
Quality product and excellent after sales
Workmanship and design both very good. We are delighted with the stools in our kitchen. They were properly and expertly packed. We had a problem with a split delivery and the company was very responsive and stayed on it. It was quickly resolved.
Quality product and excellent company to deal with
Bought my bar stools in 2024 and still…
Bought my bar stools in 2024 and still now they look brand new! Totally worth the investment and complete the look of my kitchen area. Highly recommend.
Amazing Quality
The products are great quality. I ordered a number of chairs and have been so impressed with them. Dealing with Crea was a pleasure and they were safely shipped to the UK. Highly recommend.
Great product
Great customer service, high quality products and fantastic design. Love it!
The quality of the product is just…
The quality of the product is just fantastic. We have kitchen stools and garned furniture by Crea and we love it.
Ebba Barstool
I encountered an issue with one of the chairs I ordered, but the company handled the situation with exceptional professionalism. They went above and beyond to ensure I received a replacement promptly. I am thoroughly impressed with their customer service and commitment to customer satisfaction. I would highly recommend this company. 10/10
We were looking for furniture made…
We were looking for furniture made locally in Europe by people with an eye for craft, and we could not be more thrilled with our bench.
I bought the freja bar stools
I bought the freja bar stools. When I had a questions about the product I received a quick and thorough response. They were shipped quickly and when I received them I was thrilled they were packaged well and required no assembly. The quality of the product is amazing and the bar stools are very comfortable.
Recommend, recommend!
Excellent, well made Kent chairs.
Great customer service with an almost instant response to a question I emailed.
These perfect stools are beautiful!
The stools are beautiful and seem very well made. They came quickly and were expertly packaged. No assembly required. I ordered the pads to protect my floors and much to my very pleasant surprise, they came attached! They glide perfectly. Customer service and communication far exceed anything I've ever purchased.
Outstanding service and beautifully…
Outstanding service and beautifully unique products!
I couldn’t be happier with my experience with By Crea. From start to finish, the service has been exceptional – responsive, professional, and genuinely caring. The quality of their products is in a league of its own – elegant, timeless, and uniquely crafted. Every piece feels personal and thoughtfully designed. I truly couldn’t be more satisfied and will absolutely recommend By Crea to others. Five stars all the way!
Great Product
When I ordered these stools, the listing said they would arrive in 10 days, but it actually took around 2 months to receive them. The company did reach out and offer to upgrade the shipping to air freight for an additional cost, which I understand given current global delays. I appreciate the effort to accommodate, but it did feel like I had to email multiple times to get updates—and it wasn’t until I left a review that the stools were finally delivered.
That said, once they arrived, I was genuinely impressed. They came fully assembled (which was amazing) and the quality is truly great. I’m very happy with the final product, just wish the communication and shipping experience had been smoother.

Reply from by Crea®
Totally happy customer
Ordered 2 Freja bar stools which arrived quickly, absolutely beautiful, very comfortable and perfect match for our new kitchen
Ordered a further two stools that arrived four days later in Ireland
Excellent customer service, quality and style
Awesome Philip Bar Stools
We received our two Philip Bar Stools. They are as nice or nicer than shown in the pictures online. They fit perfectly in our space not only form and function, but the color blends extremely well. Lastly, the quality is unbelievable, two of the best chairs we’ve ever owned or used. Thank you for being a solid artist!
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