by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Furniture Store

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GORGEOUS COUNTER STOOLS!

I AM EXTREMELY happy with the counter stools. I have the black vegan leather. Super wonderful, VERY comfortable and sturdy.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product with perfect service.

We've spend much time to decide for a pair of stools for our new kitchen island and finally we've found it at Crea. The configuration was extremely easy and so we placed the order of two stools. The service is really excellent, just next morning the customer service asked via email to confirm the size of the stools. I live in Munich, Germany, and I was very surprised to get within less then 6 days my stools from Sveden. The quality is really perfect, we are very happy and our kitchen is now a color dream. Josef from Munich, Germany

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent handwork

Excellent handwork! We ordered from USA and the chairs came in a box, they are very beautiful and high quality! And the service is very good! Thank you

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I placed an order from Crea after seeing their bar stools on a social media advert. I ordered 4 bar stools at 100cm in height, confirmation email received and a short time later, I received an email from Lisa, an employee of Crea who told me they had received the order but if I could double check the height was correct as the 100cm stools would be too tall for a standard island height. Lisa was correct, she amended the order and sent a new confirmation. Along with this I received another email from Alexandra giving me a full lead time and to contact if there is any issue. The stools arrived, well packaged and securely wrapped and they look absolutely fantastic!! The quality is top class, that good in-fact I ordered another 2. An absolute breath of fresh air ordering online with this company.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

EBBA Barstools

We ordered our stools during the holiday season so the lead time was a bit longer than expected but they were totally worth the wait!! Extremely well made and even more gorgeous in person. If you’re on the fence about it, just buy them! You won’t regret it.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful chairs and a great company who does things right!

Love love LOVE our new Ebba bar stools, they’ve just arrived and they go perfect with our decor! They’re sturdy, beautiful and very well made! From ordering to delivery has been a seamless process and we are so pleased with them. Would definitely order from this great company again! Well done by Crea 👏🏻

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

The Philip Bar chairs by Crea - a perfect complement to our kitchen!

While renovating our home interior, we expanded the kitchen island to add seating. After considerable research, we decided the Philip Bar chairs by Crea would be the perfect complement to our updated kitchen. By Crea’s customer service was exceptional - from advising us on chair seat height and spacing considerations, to providing status updates on production and shipping, to adjusting the shipping timeline to marry up with our renovation schedule. The chairs were well packaged for shipping; they arrived in perfect condition. Importantly, the chairs are beautiful and comfortable, exceeding our expectations. We love, love, love them!

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Purcahsed 6 bar stools

Purcahsed 6 bar stools. Made some after purchase changes. Team at Crea was responsive and proffesional. Bar stools exceeded my expectations. Fantastic quality and design. Excellent value for money compared to what is on the market. Shipping and packaging of the product also excellent. highly recommend.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Great product, great communication, delivered on time. A beautiful, well designed and well made addition to our home. Thank you.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Bar stools

Ordered two bar stools there have been some delays with order. However, the customer service manager has been in contact and esclated my order which has now been dispatched.
I have ordered from Crea before items are of high standard.

November 25, 2024
Unprompted review
by Crea® logo

Reply from by Crea®

Hello Lr,

Hope everything is good with you!
My name is Nicole and I'm the customer service manager. It makes us very sad to read your review as our highest priority is our customer care. We have been during our most hectic period if the year during Black Friday which has caused some delays in our production as we handmake all our furniture here in Sweden and have done our very best to give the best updates to all our customers regarding their orders.

I did check if I could find any records of an order with your initials but couldn't find it so I would appreciate if you got back to us by email with your name and we will of course help you LR. Our email adress is info@by-crea.com

Looking forward to be hearing from you

Rated 5 out of 5 stars

Ebba barstools… Wow!

We bought two of the Ebba barstools in dark oak. We absolutely love them, they’re great quality and were very securely packaged. The customer service we received to ensure delivery before Christmas was faultless.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

I just received the Freja Barstools…

I just received the Freja Barstools that I had custom made are STUNNING! If you think the photos of the stools are beautiful and sleek just wait until you see it in person. The real thing is much better than what the pictures show, the images just don't do it justice as to how absolutely beautiful they are. The quality of the chairs are super luxe & elite. You won’t find better stools than By Crea stools. The site is having a sale now so I highly recommend purchasing from them like right now! Also, I think the Feja barstools would be a great Christmas gift. You won’t regret it. I promise you

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Candle Holders !!

I received the Thomas Candle Holders with the Black tinted glass. They are stunning! Amazing quality, amazing packaging, amazing shipping, amazing in my home!

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

So impressed thank you!

I am absolutely in love with my floor candleholders I received!! They are gorgeous! The black with tinted glass is the perfect combo. Customer service has been top notch! Fast, friendly and efficient customer care which I appreciate. I can’t wait to shop more with you for my upcoming new home build. Thank you!

December 16, 2024
Unprompted review

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