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2.6

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 2 out of 5 stars

Poor service

I received an email to say my product had been sent, despite the fact it had not. It took 3 weeks to arrive, with no communication from the seller. I also had to pay postage (again) to the Royal Mail as the seller did not pay the postage on the item. On the plus side, I do have the item, but I wouldn't use the website again.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Total scum!

Total scum!
Paid for Medik8 product - no product and complete ignore on their contact points!
How to report on there website?

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong item and NO customer service.

Ordered an electronic face cleansing brush from them, and instead recieved a face CLOTH - all my emails to their contact email have been completely ignored and I honestly feel a bit scammed.

It also took ages for item to arrive.

December 6, 2024
Unprompted review

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