By Amica Reviews 288

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and feel fantastic to wear, often exceeding expectations. The ordering process is described as easy and efficient, with many appreciating the accurate sizing charts and diverse range of styles that flatter various body shapes. Reviewers frequently highlight the fast delivery service, with items arriving quickly and in perfect condition, making the overall purchasing experience very positive. However, some people were dissatisfied with the return policy, finding it difficult and costly, with issues like store credit only and lengthy processing times. There were also occasional concerns about inconsistent sizing between products and items arriving with minor damage or not meeting quality expectations.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and fit of the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the top quality products, beautiful... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers describing the process as an... See more

Order

Reviewers mention positive feedback about order, with many praising the ease and speed of the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the only down side to this great store is the fact you can’t get refunds only exchange or store credit(for 3 years). Bought a beautiful jumpsuit, which fits everywhere except I’m too lo... See more

Rated 3 out of 5 stars

I purchased 2 pairs of shoes. The sizes are not consistent. I purchased the size 38 in "Angelmay Slingback White Heels which fit perfectly. The second pair "Matilda White Iridescent Rhinestone Heels... See more

Rated 3 out of 5 stars

Good quality clothes. Breached their terms and conditions regarding store credit. Didn’t issue a store credit within stated time frame and are now ignoring my emails. Have raised with Consumer Affairs... See more

Rated 5 out of 5 stars

Recently Purchased the Beyond The Stars Short Sleeve Top - Black Emerald Gold Sequin top . Absolutely Gorgeous top just a tad short for my long torso. I know description says will increase in length w... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely love by amica

Absolutely love by amica,
I am so glad that I found this store 2 years ago,
I have many items from here from tops, jeans and dresses and always get compliments and recommend this online store to absolutely everyone.
I first came past this store as a plus size girlie and fell in love straight away due to the size inclusive brand in every item they sell online, being plus sized for many years I hated shopping everything in plus size was minimum options and the styles were not as nice and then I found by amica with so many options in every and any piece was a breath of fresh air. The staff are so friendly and helpful when you have questions about a piece and if you need an item fast turn around. Fave store and will continue to shop here for many years, keep up the good work 🩷

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Dresses

Great selection of dresses and a large size range. Postage was super fast. I love the dress I bought and can't wait to wear it this weekend. 😍

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

My new go-to clothing store!

Their clothes are perfect for curvy women!!
They're extremely comfortable, true to size and great quality.
I love this engagement on socials too, they interact with their customers and really care about how their clothes make us feel.
Beautiful conservative pieces while still flattering in all the right places.
Love love love By Amica x

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love this brand!

I have purchased twice now from here and loved every dress I have received. I receive compliments whenever I wear them and quality of the products have been fantastic.
Highly recommend this brand and looking forward to making my next purchase soon

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

I ordered a few dresses for my friends wedding and I changed my mind last minute and ordered another just over a week before the wedding. I was super scared it wasn’t going to be here on time because I live in NZ and it came within a week and it was just simply beautiful 😍 everything is super easy from the moment you order to checkout and they ship out fast!! I have now told everyone to purchase from Amica!!

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Return policy reply

I tried to respond earlier regarding your return policy however the review set up does not allow me. After speaking with my Amica, I understand that while your policy may be stated clearly, under Australian Consumer Law (Consumer Guarantees), retailers do have the flexibility to make reasonable exceptions—yet your team chooses not to.

There was nothing wrong with the product; I simply tried it on and packed it up shortly after. I found your returns approach to be rigid and lacking in the flexibility that most online stores provide. As customers, we’re already taking a risk by purchasing items we can’t try on first—so a fair and practical returns process is essential.

Unfortunately, your policy and how it's handled do not reflect the kind of service or integrity I expect when shopping online. This has been the first time I’ve encountered such inflexibility from an online retailer.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality poor customer service

Poor quality poor customer

I ordered dresses from this store and was very disappointed — the fabric was thin and cheap, nothing like the descriptions or photos. Despite raising my concerns, customer service only offered store credit and never acknowledged my disappointment or the misleading quality. Slow, unhelpful responses made the experience even more frustrating. I would not recommend buying from this store

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Range

I love this company the especially the dress selection, I also love the fact that you have 2 models for the clothes it really helps me with seeing what may suit my body type.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Confidence in my purchase based off models ❤️

The models show all body types so I felt super confident in purchasing from a brand that celebrates everyone no matter what their size is! The material of my dress was amazing quality I can’t wait to repurchase for my upcoming event!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Love this Clothes store

Love this Clothes store. I bought my first online purchase from Amica when it was known as Dees pop up shop and havent looked back. Every item is well made and true to size.

August 31, 2025
Unprompted review
Rated 4 out of 5 stars

Great sales, service and delivery

Got a dress a while ago in the sale - havent yet had the opportunity to wear it . Customer service was very helpful with my sizing questions and delivery was quick to nz, even with a sale on. Would purchase again if i have a formal event.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchases!

I have purchased over 10 dresses, and very happy with them. Beautiful designs, easy to order online and staff very helpful with any queries! Highly recommend!!

August 31, 2025
Unprompted review
Rated 4 out of 5 stars

My go-to for event outfits

Great clothes, my go-to as a plus size girly for any event dresses. The only reason for deducting a star is that the return policy isn't the best... But with that said, I luckily haven't had/wanted to return anything yet.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I was hesitant to purchase at first…

I was hesitant to purchase at first because I wasn't sure what the quality would be like.
I bit the bullet and purchased one of their kendrix jumpsuits. I cannot fault it at all. It is exactly how it is described and pictured. I also just purchased a pair of pants and jacket. The quality is outstanding and I look forward to wearing the set. I especially love the tamper ribbon on the pants. It means I can still try them on and strut in the house to see if they suit while knowing that if I decide they aren't for me, I can sent them back.

August 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great online store

Easy ordering, fast delivery.
Clothes are generally true to size,good quality and great variety of designs with something to suit everyone.
My go to online store

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my 2nd gorgeous dress from…

I ordered my 2nd gorgeous dress from Amica, and I needed it urgently (I'm in NZ) for an awards evening. I emailed the Amica team, and they had it wrapped and ready for dispatch same day I placed my order. I knew it would fit as it's the 2nd dress, same style diff colour I had ordered earlier in the year. Sizing is on point. About to order another dress today for a wedding. Quality of dresses is beautiful 😍

August 8, 2025
Unprompted review

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