CHAMA Reviews 

74
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning dress designs, noting that the garments feature incredible craftsmanship, rich colors, and remarkably high-quality materials that exceed expectations. Shoppers also deeply appreciate the remarkably prompt shipping services and the extremely helpful customer support team that guides them through every step. Some reviewers were not happy with specific details, mentioning occasional issues like incorrect fits, sizing challenges, or excessive padding in certain areas. Nonetheless, consumers generally feel confident ordering custom outfits because the team quickly resolves problems and maintains supportive communication throughout the entire process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful designs and... See more

Quality

Clients share positive opinions on quality, consistently highlighting impressive craftsmanship and garments... See more

Customer service

People report positive experiences with customer service, noting that the team is remarkably kind, prompt,... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that orders arrive much... See more

Service

Consumers find service to be exceptionally positive and praise the great communication and amazing quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank Chama enough for the stunning dress they created for my birthday. The quality and attention to detail were beyond my expectations. From the fabric to the fit, everything was flawless... See more

Company replied

Rated 5 out of 5 stars

Beautiful high quality dress! It shipped so fast I thought it was a scam lol. Highly recommend, will 100% be looking forward to their future collections. I was nervous about the sizing, because I have... See more

Rated 5 out of 5 stars

If I could give 100 stars, I would! Everything about this dress — from the quality to the fit — exceeded my expectations. Communication was amazing, and shipping was incredibly fast. Such a breath of... See more

Company replied

Rated 5 out of 5 stars

I ordered this dress for my birthday on December 10 and made sure to order early to avoid any delays. To my surprise, it arrived in just 3–4 days! The shipping was incredibly fast, and customer servi... See more

Company replied


Company details

Written by the company

CHAMA is a London-based online boutique offering high-end, elegant dresses for women who value quality, sophistication, and individuality. What makes us truly unique is our exclusive connection to Kosovo — we handpick every design directly from talented creators in the region, bringing you timeless pieces you won’t find anywhere else. At CHAMA, we believe luxury should feel personal. That’s why we combine exceptional craftsmanship with a seamless shopping experience, from curated collections to fast, reliable delivery across the UK and internationally. With transparent pricing and no hidden fees at checkout, our goal is simple: to help you look and feel your best — effortlessly. Discover fashion that tells a story — only at CHAMA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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4.8

All reviews

(74)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love my dress

I absolutely love my dress! It’s exactly what I asked for.

I was also very impressed with how fast it arrived. Shipping was much quicker than I expected, and my order came in perfect condition.

The customer service was excellent as well. They responded to my questions right away and were very helpful throughout the entire process. Everything went smoothly, and they were great to work with.

So far, I’m very happy with my purchase and would definitely order from them again!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Showstopper!!…

Absolutely in love with my dress from Chama! 💙🌹

The fit is flattering, the floral details are beautifully designed, and the quality exceeded my expectations. It feels elegant, comfortable, and perfect for special occasions. I wore it for my 36th birthday and received so many compliments throughout the day. Truly made me feel confident, beautiful, and celebrated.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Chama dress

Giving all the info I’d like to see in a review! I was a bit worried to order I’m in the USA these dresses are magical is this real life? (because they seem unreal just looking at them) Well babes I’m here to tell you your dream dress is real! This dress was STUNNING, shipped quickly for me coming overseas. Fit like a glove ( I sent in measurements) and briefly talking to them they were a heaven sent too. 10/10 recommend. Thank you for making me feel like a queen on my birthday!!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I reached out to Chama about my dress…

I reached out to Chama about my dress less than 14 days in advance and needed it by a certain date. Within minutes I received a response and was accommodated not just by the shipment date but also with measurements. The dress itself arrived ahead of schedule and is beautifully constructed and fit to me. I recommend Chama to anyone looking for excellent customer service and unique, quality pieces!!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The girl who changed my life.

I had a great experience with CHAMA, she is the nicest, chillest, funniest designer and person to work with. I extremly love her job, she does it with delicacy, love, respect etc…
For me, she is a Legend for design.
All she does is make me happy, and make me cry for the beautiful work she does.
The moment I went to give her an idea for my prom dress, I had one in me, but she came up with a genious one, that changed my life, big love and respect to her🌹.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

The staff was really kind and…

The staff was really kind and hardworking,they made sure my vision was brought to life and everything was perfect,and the dress speaks for itself.Its a very unique dress with a lot of details that made me feel amazing on my special day.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Shipping was a breeze! The dress is exactly how it looks online& it’s definitely quality! Just buy the dress :)

May 11, 2026
Rated 5 out of 5 stars

I love CHAMA

I love CHAMA! They went above and beyond and I would say they have wonderful top tier customer service. I received my red Chérie dress before the 2 week time frame they have promised but the construction was off when I received it and it didn’t fit correctly so I emailed CHAMA and they sent me a replacement free of charge and even let me keep the other dress also the replacement I received was 100 times better and looked so perfect! My main thing was the customer service more than anything. The fact that they didn’t give me any pushback about the first dress I received and made it right literally immediately was more than I can ask for! I will for sure be purchasing AGAIN and will be recommending them. This is a company that cares about their customers and I appreciate them so much more than they know. It wasn’t about getting something free or complaining but it was about how they were so eager to fix the problem. I love them and this is a company that should receive more recognition!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter has had her dress picked…

My daughter has had her dress picked out for prom, with Chama since her junior year. So shopping anywhere, but here, was a no. We were super last minute ordering, had a deadline etc. but they were very communicative, they answered my millions of questions, assured me they’d meet the deadline and have her dress to us in time. It arrived earlier than expected, fit like a glove (as it was custom to her) and the quality was/is amazing. We will definitely be back to Chama in the future.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

Beautiful dress. Well crafted, and detailed dress. Fits to size, rich color. A little too much padding for shape in my opinion. But I was assured by store it is removable.

December 11, 2025
Rated 5 out of 5 stars

I had the absolute best experience with…

I had the absolute best experience with Chama. Prior to ordering my dress, I reached out to Chama to ensure that it would arrive in time for my birthday dinner. Not only did the dress arrive several days earlier, but it was absolutely beautiful, and the quality was amazing. If you're looking for a dress for a special occasion, I would 100% recommend ordering from Chama.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing I’m in love

Absolutely amazing I’m in love
With my dress the quality is beautiful the seller is a wonderful person very patient and understanding extremely fast replies great packaging and very fast postage can’t wait to ware my dress thank you by chama 🥰🤍 ⭐️⭐️⭐️⭐️⭐️

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Hello

Hello, I fit the dress perfectly I like it very much thank you for everything May God bless the company more

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, the dress I ordered came in beautiful condition but it doesn't fit me. I want to send it back.

December 11, 2025
CHAMA logo

Reply from CHAMA

Dear Robergine,

Thank you so much for taking the time to leave a review, and for your kind words about the dress, we’re truly happy to hear it arrived in beautiful condition 🤍

We’re sorry to learn that the fit didn’t meet your expectations. As each order is carefully prepared, we did take a close look at your order and attempted to contact you multiple times prior to shipping to confirm sizing, as well as afterward, but unfortunately haven’t yet heard back.

That said, we would absolutely be more than happy to help you resolve this. You can of course return the dress, and our customer support team will gladly guide you through the process and discuss the best possible solution for you.

Please feel free to reach out to us directly at info@bychama.com, and we’ll make sure your case is handled with care and attention.

Thank you again for your feedback, your experience truly matters to us.

Warm regards,
Qamë – CHAMA

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