BYD Reviews 396

I'm really impressed with BYD cars. Took ownership of a Dolphin this week and love it. I found the sales rep (Mark Robinson) very knowledgeable and easy to work with. I have my sights on upgrading our family SUV to a Sea Lion in a couple of years.

BYD Northampton.

Picked up our brand new BYD Seal U DMi hybrid today. Service was really smooth and entire process from start to finish was made easy. Myles and Dan were just so accommodating to all our needs. Highly recommend Marshal car dealership. Can’t fault anything. The car is just amazing and as it’s fully loaded it is incredible for the price. Thanks to the BYD team at Northampton

Hi I took a vist to the Cork boys Killian an Jason an was pleasantly surprised. I researched the cars first so i knew my deal but was just taken back when I drove the BYD. But to top it off i got Killian an Jason who were straight with the facts an so professional it was 2 deals at once keep up the great work the whole team who was so polite an efficient. They knew every inch of the car an not just learnt from a script will definitely be back

Good for turning humans into charcoal! Product of the CCP!

Purchased 2 BYD EPT3 Vans for my business which where delivered the first week od December 24. Within 2 weeks one of the vans refused to select drive. I called BYD warranty line, as they offer free UK breakdown assistance. They came an collected the van (well they contract it out to the AA) and took it some repair centre hundreds of miles away. After a long delay waiting on parts, the van is finally ready. Only 6 or 7 weeks after it was recovered. Anyway, now they won't arrange for the van to be returned, instead saying its my problem to get it recovered back to me. I had to choice of where it went for repair and will cost us hundreds of pounds to get a private contractor to recover it back to us. They also refused to provide us with a loaner van during this time, despite the warranty stating one would be made available, meaning we had to use personal vehicles for transporting goods. Not great, I personally wont bye one again.

It was a great experience and amazing customer support and and hassan was extremely helpful for me today

I recently bought my shark 6 from byd Newmarket.the sales rep poy Cabana was so good.i was double minded at first but poy was the man who lead me to make a right decision.i love my shark.everything was a smooth from test driving to getting one.thank you so much poy for helping me buy this ute.i will definitely recommend everyone to go to Newmarket byd and meet poy he is always there to help you and also forgot to tell that whenever I went there they greet me with a smile and offer coffee that makes my day.thank you poy Cabana my brother highly recommend you.5 star 🌟 🤩 😀 😊 service by poy

This is how they can compete with Europe and The UK

Over 160 workers in ‘slavery-like conditions’ found at BYD factory site in Brazil
Workers were hired in China by another firm and brought to Brazil irregularly, authorities say
BYD did not immediately reply to a request for comment. Photograph: Kentaro Takahashi/Bloomberg
BYD did not immediately reply to a request for comment. Photograph: Kentaro Takahashi/Bloomberg
Fabio Teixeira
Tue Dec 24 2024 - 09:51
Brazilian officials found 163 Chinese nationals working in “slavery-like conditions” at a construction site for a factory owned by Chinese electric vehicle producer BYD in Brazil’s Bahia state, the local labour prosecutor’s office said during a news conference on Monday.

According to the authorities, the workers were hired in China by another firm and brought to Brazil irregularly. They were labouring for long hours, in excess of what is allowed by Brazilian law, sometimes for seven days a week straight, while being kept in what authorities described as degrading conditions in their accommodations, among other labour violations.

I cant talk about the car since It seems like they dont want tò sell car ( at least in south Italy) but i can Say customer service Is ugly.
Leonori spa ( Rome dealer) are probably the worst car dealer Company i ever seen in my life

Really impressed with the car after a test drive - felt like a lot of car for the money, so placed an order. That is as good as it gets.

We wanted to pay even a small deposit on a credit card, for protection... they don't have that facility!?

Went to collect a car, it looked more like a used car, with scratches, scuffs on the paint work and the interior and a dirty boot.

They said they would get this fixed, but I had lost faith, as a new brand they should be pulling out all the stops, and it made me worry about the bits I couldn't see, engine etc. So I cancelled the order.

It took a week to get back my deposit, and I have been advised by Santander that BYD haven't started the 'unwind' yet, even though I requested it 11 days ago.

There appears to be no solid infrastructure for the back office support/customer care, as the focus is on getting the sale - our money.

They need to put a lot more effort into the aftersales, as the car seemed really nice as a product, but selling the car is the 'easy' part, keeping customers happy and satisfied afterwards is where the real skill lies.

Took delivery of my BYD Atto 3 on 23rd October. Recovered on 13th November by AA due to steering wheel fault. Apparently part in stock but as BYD moving warehouse in UK no delivery dates for parts to dealership. BYD do not seem to care and despite escalation no progress and they appear not to be interested in resolving. Customer support none existent (number incorrect in the app) had to find a number on the internet to call. Avoid.

Took my deposit and 3 weeks later sent an invoice for a higher price and without the charger that was in the Purchase Order.

I recently purchased a new dolphin BYD from lakeside. The team was very helpful but the gentleman who helped me was very efficient and supportive. Thank you Tim for all the help

Take video and pictures of car before and after you test drive.

I completed a test drive with them on Saturday around 4/5 pm all went well (or so I thought). I get a call 3 hours later that I had apparently damaged their car, even though I have a signed the return document agreeing that the car was returned with no damages. After speaking to the first guy I then I get a call from the business development manager being very aggressive over the phone tiring to force me to accept liability, after asking him I want an investigation done and what the dispute procedure it he starting threatening me with extra charges saying if I don't accept the damages right away they will send it to insurance and start an official procedure that will make me liable to pay higher fees. Very unprofessional. If he took a moment to look over the signed document before and after he would see that the store team identified that there is no damages on the car when I returned the car.

Appalling customer service. Rude and arrogant customer care.
Service centre is atrocious, they cannot even repair their own cars because they do not have parts, nor do they care. They do not answer the phone nor do they return calls
If I had known this from the start I would have bought something else.
I have never seen worse service from anyone in the world!!

All good and nice, excellent treatment before making the purchase of the vehicle but their after-sales service is disgusting, my car is supposed to come with a charger that was paid for at the time of purchase but due to negligence they lost it and they have been changing delivery dates in addition to the fact that the manager Pablo does not resolve anything, he only serves to delay and tell pure lies.

Be careful when making the purchase because if your vehicle is not charged for more than 7 days the battery can suffer permanent damage and no one will be responsible

Ken Pang got involved with the sale when everything was perfectly fine, these egotistic managers are poison to any industry, clueless about BYD cars and customer service and stopped me from going ahead with the car and to add insult to injury tried to force me to write a positive feedback, what an univiiting patronising individual. Sorry Tim bought the car from Alan Day BYD and they have managers who know what they are doing! I've seen your Google review, Ken Pant, you are writing your own review.

We went to BYD in Lakeside today and had a very good experience. Tim showed up the Seal U which we had booked to test drive. What a lovely car it is. There was no hard sell, Tim was knowledgeable about all the bits the car comes with and the test drive itself was enough to put in an order as soon as we got back to the showroom. All the versions have the same spec except battery sizes so there was no need to haggle over options etc. A very quick and easy transaction. Thank you.

Try getting the spare parts when China invades Taiwan. You are playing with fire here.

I’ve been working at BYD for just over two weeks, and I have some serious concerns about the management, particularly Ken Pang, one of the managers. From my experience, Ken lacks the necessary knowledge and skills in both management and the BYD brand. Having come from Sales, it’s frustrating to see someone in a leadership position who doesn’t seem to understand the basics of the business.

Additionally, there’s a clear imbalance in the organisation’s priorities. It appears that BYD favours promoting certain individuals, which creates an uncomfortable and biased workplace environment. This favouritism does not foster a professional atmosphere, and it’s disappointing to witness. (Ken is there purely on Ethnicity)

I also want to point out Ken’s inappropriate behaviour. His comments, especially those about women, are unprofessional and have no place in the workplace. Furthermore, his insistence on having us write positive feedback online feels disingenuous and forced. What was the CEO, Mr Ali, thinking when hiring this individual? He told me it was a five-day week, yet at the moment, Ken is forcing us to work six days a week, and we’ve only been open for a week.

It’s unfortunate to feel this way so early in my time here, but the lack of proper leadership and respect in the workplace is leading me to reconsider my future with the company. BYD would greatly benefit from reviewing the qualifications and behaviour of its management team to create a more inclusive and professional work environment. I’ve taken a screenshot of his fake google review and added it to the review; that’s no way to promote a brand.