I had an absolutely fantastic experience working with Kelven. From our very first phone call, he went completely above and beyond to make sure all of my specific demands and needs were met. He was inc... See more
Company replied
Location
Switch locationToneway, TA1 2EJ Taunton, England, GB
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See what reviewers are saying
The whole experience of buying the car was exceptional. Reminded me of the days when you collected a car from companies like BMW and Audi who back in the day made their customers feel special. My spe... See more
Company replied
We had dealings with quite a few of the sales team at BYD taunton, initially it was with Calvin, then we worked with Nas, and then with Kelven and this was mainly due to our urgency in needing to purc... See more
Company replied
First class service from point of 1st contact with the original enquiry. Fair part exchange valuation and process was smooth and straightforward throughout. Nice little touches when collecting the car... See more
Company replied
Company details
Written by the company
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Written by the company
- Technological innovations for a better life
Contact info
Toneway, TA1 2EJ, Taunton, England, United Kingdom
4.7
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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What a experience
What a experience we had and Kelvin and Deven really looked after us and all went smoothly thy took us through everything and sent us a video of all the control to look back at if we forgot things very professional throughout thanks again look forward to catching up
All the best
Karen. Ian
March 24, 2025
Unprompted review
Reply from BYD South West - Taunton
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
I had an outstanding experience at BYD…
I had an outstanding experience at BYD Taunton! From the moment I walked in, Kelven and Deven made me feel welcome and went above and beyond to ensure I had all the information I needed. Their knowledge, professionalism, and friendly approach made the entire process seamless. The test drive was great, and they took the time to explain all the features of my new car in detail. I couldn’t be happier with my purchase and the top-tier customer service. Highly recommend BYD Taunton—ask for Kelven and Deven for the best experience!
February 13, 2025
Unprompted review
Reply from BYD South West - Taunton
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Brilliant customer service from start…
Brilliant customer service from start to finish.
Thank you Kelven and Devon
March 18, 2025
Unprompted review
Reply from BYD South West - Taunton
Hello Peter,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelven and Deven.
Best wishes, Izzy.
Fantastic service
Fantastic service. We weren’t looking for a car, saw Kelvin in the local shopping centre and booked a test drive. Blown away be the car and the service, so we got one. We know have the car, after service has been great, car is awesome.
March 5, 2025
Unprompted review
Reply from BYD South West - Taunton
Hello Kevin,
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that Kelvin was excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon!
Best wishes,
Keira.
All Round A Great Experience.
Kelven and Deven are great to deal with and nothing was too much trouble for them. We had a great handover with all details about our first EV being fully explained. We left feeling confident that we understood our car and that we could contact Kelven for any further support needed.
March 1, 2025
Unprompted review
Reply from BYD South West - Taunton
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Superb Dealer and Team
What a fantastic Dealer. Thank you to Kelvin and Deven, they could have not been more helpful in the whole buying process. Together with the very comprehensive handover of our new Dolphin. Having bought a number of cars over the years, this purchase has been the most satisfying experience from a very professional and informative team, nothing was too much trouble. Thank you. Lin & Philip
March 7, 2025
Unprompted review
Reply from BYD South West - Taunton
Hello Linda,
We are delighted to hear your thoughts on your recent experience with our Taunton BYD dealership. It is great to hear that Kelvin & Deven were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
Thank you to Kelven and Deven for the…
Thank you to Kelven and Deven for the first class service from start to finish.
Delighted with our BYD. Also thanks to Erin for making the recommendation.
March 6, 2025
Unprompted review
Reply from BYD South West - Taunton
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that our team where professional and quick. Best wishes - Keira
Excellent service from Kelven and…
Excellent service from Kelven and Deven. Nothing was too much trouble. Should be 5 plus stars. Love my new car.
Thank you for all your support and helpful experience.
Thanks From Cynthia
February 7, 2025
Unprompted review
Reply from BYD South West - Taunton
Hello Cynthia,
We are so delighted to hear your amazing feedback regarding our Taunton dealership. It is amazing to hear such positive feedback and that Kelven and Deven provided you with service that was impeccable. Your recommendation means a lot to us as I will be sure to pass your kind words over to themselves and the team! We thank you again for your amazing feedback and we look forward to seeing you again soon.
All the best,
Keira.
good performance
the sales team was very pleasant and helpful, and provided a demonstrator quickly. The delivery estimate was not met, the car was late by about two weeks. The car was well presented and all questions were answered either immediately or after research.
February 20, 2025
Unprompted review
Reply from BYD South West - Taunton
Hello John,
Thank you for your kind words, our team at Taunton will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Izzy.
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