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2.5
10 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
My dress arrived neatly packed and looked close to the photos. I was a little nervous about sizing but the waist and shoulders sat well on me.
Reply from Byemiliarose
Hi Carol,
Thank you for leaving us such a thoughtful review. We’re happy to know that your experience was positive, and we truly appreciate your support. Our team puts a lot of care into making sure
Sincerely,
Emilia | Customer Support Team
I picked up one of the blazer sets during the sale and it made getting ready for work so much easier. The trousers have a clean shape and the blazer gives that polished look without feeling too stiff. I’ve already worn the pieces separately too, which makes it feel worth it.
Reply from Byemiliarose
Hi Zoe,
Thank you so much for your kind review. We're delighted to hear that you're enjoying your blazer set and that it has become such a versatile addition to your wardrobe.
It's wonderful to know that the fit and style worked well for you, and that you're able to wear the pieces together as well as separately. We're glad the set has helped make getting ready easier while still providing a polished look.
We truly appreciate your support and thank you for taking the time to share your experience with us!
Reply from Byemiliarose
Hi Patti,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emilia | Customer Support Team
This company is a Scam they claim they have 20,000 trustpilot 5 star fake review, they claim they are based in Netherlands, they are in China; they charge enormous amount of money for literally plastic horrible dresses and will NOT accept return.
Reply from Byemiliarose
Hi Priskilla,
We’re sorry to read your review and we appreciate you bringing this to our attention. We know how important it is to feel supported after placing an order, and we’re sorry if we fell short in your case.
We’d like to take a closer look and assist you properly. Please contact our support team through the official contact page with your order details so we can help resolve this.
Sincerely,
The Hills | Customer Support Team
I am extremely disappointed with the jacket I received. The product is nowhere near the quality or appearance that was advertised on your website.
The jacket I received is unlined, whereas the photos on your website clearly show a lined jacket. In addition, the sleeves appear to have been switched and have not even been properly hemmed. The fabric is extremely thin and feels as though it could rip very easily.
Quite frankly, this jacket is not worth $5.00, let alone the $100 I paid for it. I feel completely misled by your advertising and believe your company has ripped off its customers by selling products that do not match what is being advertised.
I would like a full refund and instructions on how to return this item immediately.
I look forward to your prompt response.
11th June
The company offered a 30% discount of my next purchase, as they said that the jacket would have to be returned overseas and this could take months. Their ad states that they operate on line in Melbourne. So you have an upfront untruth company, allegedly operating in Australia when they are overseas.
Reply from Byemiliarose
Hi Audrey,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emilia | Customer Support Team
Ordered a jacket, when it arrived it was creased and extremely poor quality.
It is impossible to return items and no refunds are given, so beware!!!
Reply from Byemiliarose
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emilia | Customer Support Team
The item took a long time to arrive; material terrible; ; not easy to return can’t find the trust pilot reviews shown on the website
Reply from Byemiliarose
Hi Ms C,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emilia | Customer Support Team
Bought a highwaisted pleated skirt (that was marked down to $50 aud), and was sent a cheap pair of chinese, polyester shorts. So far have been unable to get better than a offer of a 70% refund. They did not ever offer to send the product i was supposed to get even though its still on their site (now only reduced to $70 - as part of their perpetual "warehouse sale ends tonight"). There was no return label supplied despite what they claim on their page. Also they display 4 and 5 star rated review on their page which font actually seem to exist anywhere...
Reply from Byemiliarose
Hi Gene,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emilia | Customer Support Team
Purchased dress and decided to return. Packaged item back into bag it was shipped in and followed instructions on website to initiate return. It has been a full week and they have so far refused to send me the return address for the package and continue to stall by offering me discount codes. Buyer beware, not a clothing store to trust.
Reply from Byemiliarose
Hi Andry,
We’re sorry to read your review and we appreciate you bringing this to our attention. We know how important it is to feel supported after placing an order, and we’re sorry if we fell short in your case.
We’d like to take a closer look and assist you properly. Please contact our support team through the official contact page with your order details so we can help resolve this.
Sincerely,
Emilia | Customer Support Team
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