This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your c... See more
I have been with By Miles for years insuring my 2nd car which was deceased fathers. This is not run much and being a convertible is only used in good weather. Due to the bad weather it has not run fo... See more
Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more
Company details
Written by the company
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Contact info
PO Box 882, Surrey Street, NR7 7EX, Norwich, United Kingdom
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Bymiles has been a brilliant insurance…
Bymiles has been a brilliant insurance provider for me for the last few years, excellent customer service and real value for money. Unfortunately they are closing down and being bought by a bigger firm which is really disappointing.
I’m gutted to have to change to a different company and sad because I won’t get the same great speedy service from a bigger company.
I have had quotes from their new company and they are really expensive.
I would definitely recommend bymiles if they were staying in business, but unfortunately they aren’t.
June 9, 2026
Unprompted review
Great customer service from the ByMiles…
Great customer service from the ByMiles team especially Kelly who answered all my questions and provided even more invaluable information. It’s such a pity the service will be terminated and no longer provide great coverage at a very reasonable rate
June 8, 2026
Unprompted review
Great
Great, easy to use web chat. Issue dealt with at once. No issues at all.
June 5, 2026
Unprompted review
Sad to see you all go thanks for such…
Sad to see you all go thanks for such service
June 5, 2026
Unprompted review
Kris was helpful
Kris was helpful. Quick response. Kept me updated. Thanks Kris
June 3, 2026
Unprompted review
Great insurance
Great insurance, excelente customer service, miles tracker is brilliant. Gutted they're ceasing services.
June 2, 2026
Unprompted review
ByMiles is an excellent company with…
ByMiles is an excellent company with great rates and communication.
May 30, 2026
Unprompted review
Efficient & Friendly
Friendly, quick responses. No long telephone waits. Helpful staff
May 29, 2026
Unprompted review
A great insurance company
A great insurance company, and I'm sorry to see them go. 😢
May 30, 2026
Unprompted review
Been with BM for a couple of years now
Been with BM for a couple of years now, most competitive price, excellent customer journey/app and customer service. Thank you BM
May 22, 2026
Unprompted review
Excellent …
My experience with Miles is great they keep you updated with everything and there is a number that you can ring if you want to speak to someone which is always handy.
May 14, 2026
Unprompted review
I’m happy with miles it’s cheaper car…
I’m happy with miles it’s cheaper car insurance that I have, but I’m sad that they are leaving, thanks for many years of service
May 17, 2026
Unprompted review
clear and concise with information…
clear and concise with information needed.
May 12, 2026
Unprompted review
Fantastic customer service
Fantastic customer service, prompt replies and Kris who I dealt will was fantastic!
May 8, 2026
Unprompted review
Great insurance company
Great insurance company, great customer service. Just a pity they cannot offer cover this year.
May 7, 2026
Unprompted review
Excellent service experience on all…
Excellent service experience on all levels
May 6, 2026
Unprompted review
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