Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... See more
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From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... See more
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
Company details
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
60 Suttons Business Park, RG6 1AZ, Reading, United Kingdom
- Info@bymit.co.uk
- bymit.co.uk
4.0
Great
264 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Perfect harness, but a confusing free gift
I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.
I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again
December 31, 2025
Unprompted review
Reply from BYMiT
Hi Natalie,
Thanks for your feedback and we are sorry the warehouse team sent the wrong pet type gift.
Please kindly report to our customer service so we could address this problem for you.
Thanks for your shopping with us and look forward to hearing from you.
Best Regards
BYMiT Premium Pet
Difficult to hide the product in food so have to put a smaller amount in to entice the cat to eat!
Punctual delivery!
December 4, 2025
I second the latest 1 star review
I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.
November 25, 2025
Unprompted review
A warning not to use this company
A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.
October 14, 2025
Unprompted review
Reply from BYMiT
Dear Katy,
Thanks for your review and we are sorry to hear this unhappy experience.
According to the records, our staff immediately responded to you on 26th August that your order contained a sale item which would not be able to return per your return policy, https://bymit.co.uk/policies/refund-policy
The note of non returnable policy for sale items are also marked at check out page.
furthermore, we notified multiple times with return instruction clearly by email on 1st & 8th September to explain the return policy.
In this case we confirmed your another item had been returned and refunded straight away and we would like to thank you for your purchase with us anyway.
We hope above information is clarified and we do apologise for this inconvenience.
Best Regards
BYMiT Premium Pet
Great experience
BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.
October 1, 2025
The quality of the products I ordered…
The quality of the products I ordered is brilliant. I’d definitely recommend this seller.
October 6, 2025
Great customer service
Customer service is great and competitive pricing makes me shop here every time.
September 3, 2025
BYMiT always fulfils my orders quickly
BYMiT always fulfils my orders quickly, and I'm very pleased that they carry the brand of litter I (and my cat) prefer.
September 4, 2025
fast delivery and great products
September 3, 2025
Excellent product and service.
September 2, 2025
Shipped quickly
September 1, 2025
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