Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... See more
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See what reviewers are saying
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... See more
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
Company details
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
60 Suttons Business Park, RG6 1AZ, Reading, United Kingdom
- Info@bymit.co.uk
- bymit.co.uk
4.0
Great
264 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Super fast delivery from the moment I…
Super fast delivery from the moment I placed an order. It was with me in 36 hours.
Just a shame my cat doesn’t like the food. He’s a fussy boy!
Great company though!
June 10, 2024
excellent products
excellent products, great selection, super fast shipping and prompt notifications, great seller
June 3, 2024
The products are lovely
The products are lovely. However customer service is not. Received a broken item and haven't been able to get in contact with anyone to get a replacement. It's over a week now
May 23, 2024
Unprompted review
Reply from BYMiT
Hi Cerys,
Thanks for your review and we are sorry for this damaged item.
Please note we never send broken pet products to any of our customer. The damages are possible to happen during the transit.
You shall receive the auto reply email about the damages and re shipment details and we mentioned in the auto reply email, please wait for 3-5 working days for us to response and re dispatch. We kindly suggest to be patient to our team as we are always try the best to fulfil your order.
As I can see we have your first report on Friday 24th May and the team has dispatched the replacement this morning. You shall receive the re dispatch tracking information at the same time and we kindly advise to double check your mailbox for more tracking details.
Thanks for your shopping with us.
Best Regards
BYMiT Team
The normal excellent service from BYMIT
May 8, 2024
Great product and of very good quality
Great product and of very good quality. Good service too. Thank you
May 8, 2024
I love your company and the speed you…
I love your company and the speed you supply food. However, I am often disappointed that you seem very frequently out-of-stock of popular naturea flavours, especially 12kg bags.
May 9, 2024
Sadly I have been sent the wrong size…
Sadly I have been sent the wrong size cat food items and is currently being sorted. It hasn't been the first time that I had problems with my order being wrong. I am hoping that this won't happen again . I could only give 3 stars this time . I must add though, Bymit are really good at returning the money back .
April 8, 2024
Reply from BYMiT
Hi Jan,
Thanks for your review and we do apologise for the wrong item dispatched.
As the product is more expensive (£57.36*2) than what you’ve ordered(£41.88*2) , please feel free to keep the products or let us know whether you prefer to have an exchange option so the team can general a free return label in this case.
Thanks for your shopping with us and we look forward to hearing from you.
Best Regards
Team BYMiT
Good quality and speedy delivery.
April 3, 2024
Vendor put wrong address on my parcel
Vendor put wrong address on my parcel, no idea where it has ended up....no reply from them to my numerous emails, no phone number available to contact them. And they did not honour the 15% promo for my first order, either.......not impressed...........spent £132 and got nothing to show for.........
March 11, 2024
Unprompted review
Reply from BYMiT
Dear Michelle,
We are sorry to hear this.
We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.
Here are some details,
According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.
As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.
https://bymit.co.uk/policies/shipping-policy
Thanks for your shopping with us and we hope above information is helpful.
Fast delivery
Easy site to order from. Fast delivery. Good promotion which encouraged me to order more. Dog food can be expensive when you want to buy good quality. This site had an incentive buy 3 get 1 free. Great offer.
February 28, 2024
Quick delivery
Quick delivery, well packed, no damaged or didn't tins! Free samples was an nice surprise!
February 27, 2024
Good range of stock, poor execution of delivery
I buy dog food for my dog with a sensitive stomach and I haven’t been able to find any food that suits him better than the one from here - obviously this is a good thing & I’m happy that ByMit stock a wide range of suppliers that aren’t in usual pet stores.
However, I have only ever ordered 3 or 4 times in total and I have had to get in contact twice as I’ve been sent the wrong amount of food/something has gone wrong during delivery which means I haven’t ended up with the right amount of food. Unsure what is happening as once the package was returned to sender before it ever reached me & now I have received a box that was supposed to have 2 bags in but only had 1. Regardless, it is getting rather irritating having to get in contact to receive what I initially ordered.
The first time ByMit sorted it out and resent the parcel but I am still waiting for a response this time (only informed them of the issue yesterday). It’s also hard to keep track of parcels as they have previously sent out multiple parcels for one order, so I just assumed that the parcel I received was only supposed to have one bag of food in, which has delayed me getting in touch.
Overall they’re a good company but if you have a big dog like me & need to buy food in bulk, make sure you check the parcels/deliveries are right because they are often not in my experience.
October 31, 2023
Amazing customer service :)
Amazing customer service :)
Had a really great experience with Catherine from customer service - helpful above and beyond! Love the products and the range too.
January 8, 2024
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