Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... See more
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See what reviewers are saying
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... See more
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
Company details
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
60 Suttons Business Park, RG6 1AZ, Reading, United Kingdom
- Info@bymit.co.uk
- bymit.co.uk
Replied to 44% of negative reviews
Typically replies within 1 week
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excellent products very fair prices
excellent products very fair prices, super fast delivery and well packed excellent experience
Lovely experience / prompt
Lovely experience / prompt, efficient and even enclosed a gift for my cats to try 🥰
Really pleased with the quality and…
Really pleased with the quality and service, plus received some nice free gifts too! They resolved an issue for me super quick too. 100% recommend BYMiT!
Bymit was new to me and I am always…
Bymit was new to me and I am always apprehensive about a new website but I was delighted with their service and shall definitely be ordering again. Thank you.
Items arrived quickly
Always wonderful
Always wonderful!
I’ve increased the amount we buy. Top notch cat litter , tremendous service!
Thank you
GREAT NEW FIND
Couldn't find the particular dog food I wanted (everywhere out of stock) and stumbled across this company and the bonus - 20% discount for black friday. Ordering was easy and delivery was prompt.
Delivery on time and I got the product…
Delivery on time and I got the product packed up well.
Lovely cat dish
Lovely cat dish, ideal for ragdoll cat with large whiskers. good quality and sturdy ,excellent service , delivered quickly 👍
Super fast efficient service
Great Service as usual
Beautiful Cat Bowl
Beautiful designed cat bowl perfect for our 20 year old as it’s tilted and stops the food going up and over the edge.
Great service
Bymit was brilliant
Bymit was brilliant, delivery on time and I also asked for some sample food to which was delivered with no problems. I would certainly recommend.
Excellent service and quick delivery
Excellent service and quick delivery. Will use again
Quick delivery and great quality!
I bought food for my furry friends and the price for it was not only very competitive but was delivered quickly with no extra issues. Great experience!
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