BYREDO Reviews 988

Peter was very helpful and efficient.

Excellent customer service from BYREDO. Peter was very kind, professional, and helpful when assisting me with a replacement. Clear communication and great support. Thank you for taking care of your customers.

Very helpful and reassuring

Peter at Byredo is terrific!! He’s very nice, personable, extremely product knowledgeable and highly driven to make the customer happy. Thank you Peter!!

I would like to offer this 5 star to a customer service named Peter G, who’s being very professional and helpful, I appreciate the premium service he provided.

I was very pleased with my purchase. The Vesuvio palette is beautiful. It was well packed, and protected in the shipping box.
It arrived much faster than expected, and was in Perfect condition!

Customer services was on top of my issue case. Rude was amazing! He communicated to me about the solution and he followed through it till it was resolved! Thank you for your assistance Rudie! Bravo!

Best products and worth every penny. I appreciate that even if the return process due to a duplicate order took a while to get resolved, the responsiveness of Peter and Ifza gained my trust that they are working on my request with urgency.

Ordered twice from them, and the delivery turnaround time was very quick. I purchased their eye palettes and they were shipped with such care that they arrived unharmed.

Love Byredo!! Always so helpful and always arrives in time and well packaged!

Loved the lip tint and the shipping was extremely fast! My two free scents were amazing as well.

I made a mistake with the address when placing my order and contacted support to fix it. Peter G was extremely helpful and handled everything quickly. I received my order today—great service!

I first ordered a discovery kit, to test the delivery and products, before buying a bigger perfume. The tracking info was up to date, the package came as expected. If I remember correctly it came from France all way to Romania. I also received a voucher to help me with the next purchase. The packaging is on point! looks amazing and feels luxurious. After this I ordered De Los Santos perfume. Had the same great experience. The website is informative and easy to use

So disappointed that the discount code I'd been given did not apply. It feels like a bait-and-switch. The Mojave Ghost perfume is lovely, though.

I had a very frustrating experience with Byredo’s account system and birthday gift policy.
I was unable to enter my date of birth into the system. Creating an account was extremely complicated, and the only way I could successfully create an account was by leaving the birthday field blank. However, Byredo’s policy states that customers are eligible to receive a birthday gift (such as a hand cream or an 8ml perfume bottle) during their birthday period.
My birthday is coming up soon, and I wanted to purchase a full-size perfume while also receiving the birthday gift as advertised. I contacted customer service for assistance. Peter G responded very quickly and was helpful — he manually entered my birthday into the system for me. Unfortunately, because I am located in the US, the system reversed my birth month and day.
I followed up to clarify and correct this issue, but I received multiple responses stating that customer service could not fix it. I then asked for this issue to be escalated to a higher-level team. I waited a long time for a response while my birthday was approaching, only to be told that it was not guaranteed that my request could be accommodated.
This leaves me genuinely confused. What is the purpose of offering a birthday gift policy if customers cannot properly enter their birthday information into their accounts, and customer service is unable to reliably correct the issue?
While I appreciate Peter G’s quick response and effort, the overall experience was disappointing due to system limitations and the lack of a clear resolution.

I was following up on my order. I should’ve heard something by now regarding shipping, but I hadn’t. I emailed the support team regarding I couldn’t check on my order because it said it didn’t recognize my email. Then I tried subscribing and it wouldn’t let me put in my birthdate. Peter responded back quickly. Told me what to do then also checked on my order. He said one of the items was on backorder, which was holding up my order to be shipped. He made a couple of suggestions and I chose to have my order shipped without the backorder item and that I would take the voucher for that item. He then told me how to go onto the site and put in my email to be notified when the item would come back in stock. Peter was thorough quick to respond. I appreciated his suggestions and help. Thanks again Peter for superb customer service!

From the beginning website was not allowing to create account with any browser or gadget. When tried to search order it was saying not found. To get shipping confirmation needed to contact customer service! When product finally arrived it looked like it was used, I wanted a nice hand crème and the package was ok but not sure why the tube inside was crumpled.

One of the worst experiences. Had to return the item - no response what so ever. Customer service is a joke. They are not responding at all. The whole logistics is a bit dodgy. The goods come from Spain, so not sure what products are actually coming in.

Clear, to the point response