I had an issue with a perfume I purchased from a Byredo store in Paris, and since I was back in the US, the store wasn't able to help. I reached out to Byredo's online customer service and Peter went... See more
Company replied
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Review summary
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Based on these reviews
Knowing that I've been a fan of Byredo for years, my friends gifted me a voucher. Ordering has always been smooth, and the delivery process is not only easily detectable but also on time. I got... See more
Company replied
Placed my order through their website, and the package arrived within 3 days via FedEx. I ordered complimentary gift packaging - gift to myself, why not :), and it came in a beautiful holiday-themed b... See more
Peter was wonderful. He followed up with me very quickly & his responses were helpful. Speaking with a real person was so refreshing that I recommend Byredo whenever I get the chance.
Company replied
Company details
Written by the company
Enter in Byredo's universe. A unique alliance of luxury and art that made Byredo the most finesse brand.
Contact info
35 rue des Renaudes, 75017, Paris, France
- eucustomercare@byredo.com
- byredo.com
4.3
Excellent
988 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Peter G. dealt with the problem immediately and provided a very professional service. We were able to find a satisfactory solution and he always replied to me within a short time.
January 27, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you for your positive feedback. We’re delighted to hear that Peter handled your request promptly and professionally, and that a satisfactory solution was found. Providing timely and efficient support is very important to us, and your comments will be shared with him.
Warm regards,
Byredo Customer Service Team
I really love the scent I got
I really love the scent I got - de los santos. It is unique, doesn’t become bothersome… can be worn for long and it lasts well too.
I liked the speed of delivery and the packaging as well. Which is almost too nice to be thrown out.
I wish samples were offered as recommended based on the scent bought. (Something in that range would be nice- so one doesn’t end up with samples they will probably have less chance liking)
January 27, 2026
Unprompted review
Reply from BYREDO
Dear Marika,
Thank you for sharing your feedback.
We’re thrilled to hear that you love your De Los Santos fragrance and that the delivery and packaging met your expectations. We also appreciate your suggestion regarding tailored samples and will pass it along to the team for consideration.
Your input is very valuable to us.
Warm regards,
Byredo Customer Service Team
Best customer service ever
Best customer service ever, thank you Ifza!
January 27, 2026
Unprompted review
Reply from BYREDO
Dear Roshni,
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with Ifza. Your comments will gladly be shared with her.
Warm regards,
Byredo Customer Service Team
Peter and Janine were both responsive…
Peter and Janine were both responsive and each worked on the request I made. There was an error on the shipping address not matching with the billing and they were quick to work on the change. They made sure FedEx had the correct information. I received my package today and I am happy for the service rendered.
January 21, 2026
Unprompted review
Reply from BYREDO
Dear Martin,
Thank you for sharing your experience.
We’re delighted to hear that Peter and Janine were responsive and resolved the shipping address issue quickly. Ensuring your package arrived correctly is very important to us, and we’re glad you’re happy with the service provided.
Warm regards,
Byredo Customer Service Team
Anna was very helpful with everything…
Anna was very helpful with everything and because of her I didn’t give up and I ordered my cologne. I love the scents and it was hard to choose which one I wanted. The website needs some help though. It’s very slow and doesn’t really work well.
January 26, 2026
Unprompted review
Reply from BYREDO
Dear Joe,
Thank you for sharing your feedback. We’re delighted to hear that Anna was able to assist you and guide you to the perfect cologne. We appreciate your honesty regarding our website and will pass your comments along to the team to help improve the experience. Your support and kind words mean a lot to us.
Warm regards,
Byredo Customer Service Team
great overall customer service
great overall customer service, very pleased with quick responsiveness from Peter
January 17, 2026
Unprompted review
Reply from BYREDO
Dear Jamar,
Thank you for your feedback. We’re delighted to hear that you’re pleased with Peter’s quick and responsive service. Your kind words are greatly appreciated.
Warm regards,
Byredo Customer Service Team
Great customer service and FAST delivery
I received my order quickly and when I had an issue with it, Peter went to bat for me to solve my concern. Really exemplary customer service, a rarity these days.
January 23, 2026
Unprompted review
Reply from BYREDO
Dear Jean
Thank you for sharing your experience. We’re thrilled to hear that Peter provided exemplary service and resolved your concern promptly. Ensuring fast delivery and attentive support is very important to us, and your kind words are greatly appreciated.
Warm regards,
Byredo Customer Service Team
Go to a shop
Fragrances are nice, but:
Terrible customer services. They are unfriendly and not solving the issue.
Site does not work well.
Voucher seems incorrect.
Website is not working properly.
Payment is not working and voucher is easily deleted, so watch out when you have a voucher.
January 24, 2026
Unprompted review
Reply from BYREDO
Dear Steve,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide, and we sincerely apologize for the issues you encountered with our website, voucher, and payment process.
We would like to look into this further and have also sent a request via Trustpilot to gather more information.
Could you please contact us directly with your order details so we can review your case and see how we can assist? Your feedback is very important to us, and we hope to improve your experience with Byredo.
Warm regards,
Byredo Customer Service Team
Perfect
Excellent service,fast, professional, and hassle-free. Highly recommended😊
January 24, 2026
Unprompted review
Reply from BYREDO
Dear Jelena,
Thank you for your wonderful feedback. We’re delighted to hear you found our service fast, professional, and hassle-free. Your recommendation means a lot to us!
Warm regards,
Byredo Customer Service Team
Excellent fragrance and great customer…
Excellent fragrance and great customer service, Peter was very helpful
January 23, 2026
Unprompted review
Reply from BYREDO
Dear Phillippi,
Thank you for your feedback.
We’re delighted to hear that you’re enjoying your fragrance and that Peter was able to provide helpful and attentive service.
Your kind words are greatly appreciated.
Warm regards,
Byredo Customer Service Team
the customer service is excellent
the customer service is excellent. you got everything as you need within seconds. that's brilliant! 🥰
January 23, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you for your kind feedback.
We’re thrilled to hear that our customer service was quick and met your needs so efficiently.
Your words are greatly appreciated!
Warm regards,
Byredo Customer Service Team
Fantastic customer support
Fantastic customer support. Had an issue with delivery, but as soon as I contacted Martina it was resolved so quickly and received my order within two days. Thank you so much for sorting it out for me! Cheers, Joel
January 14, 2026
Unprompted review
Reply from BYREDO
Dear Joel,
Thank you for sharing your feedback.
We’re delighted to hear that Martina was able to resolve your delivery issue so quickly and that you received your order promptly. Your kind words mean a lot to us, and we will be sure to pass them along to her.
Warm regards,
Byredo Customer Service Team
Ifza M was very quick and helpful
January 23, 2026
Unprompted review
Reply from BYREDO
Dear Anna,
Thank you for your feedback. We’re delighted to hear that Ifza M. was quick and helpful in assisting you.
Your kind words are greatly appreciated.
Warm regards,
Byredo Customer Service Team
Customer service was completely misrepresents the product
Customer service was completely useless. Doesn’t respond to p}order problems. I’ll never buy another product from them or from a stores. Today is Jan 30 still no help from this distrust worthy company.
At least 25 emails back and forth yet no resolution a credit was never applied because t hey said it wa s never entered. I asked them to apply afterwards they said they can’t credit. Send the product back then re enter the order with the code applied. How sense less I s. That.
December 3, 2025
Unprompted review
Reply from BYREDO
Dear Steven,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
We would like to make things right and have also sent a request via Trustpilot to gather more information about your order. Could you please contact us directly with your details so we can look into your case and see how we can assist?
Your feedback is very important to us, and we hope to restore your confidence in Byredo.
Warm regards,
Byredo Customer Service Team
Not only does the fragrances smell…
Not only does the fragrances smell amazing, customer service is also outstanding! I was contacted by Peter who helped me resolve my issue instantly. I immediately placed my next order 👌 Very happy customer here!
January 22, 2026
Unprompted review
Reply from BYREDO
Dear Dylan,
Thank you for sharing your experience. We’re thrilled to hear that you love our fragrances and that Peter was able to assist you so efficiently.
We are happy to know you that were able to place your next order right away, your support means a lot to us!
Warm regards,
Byredo Customer Service Team
Excellent comunication
January 22, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you for your feedback. We’re glad to hear you had excellent communication with our team.
Warm regards,
Byredo Customer Service Team
Support from Peter G
Peter was responsive, kind, and efficient in resolving my issue. Really appreciate the great support.
January 22, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you for your kind feedback.
We’re delighted to hear that Peter G. was responsive, kind, and efficient in resolving your issue. Your appreciation means a lot to us.
Warm regards,
Byredo Customer Service Team
Reply from BYREDO
Dear Bianca,
Thank you for your feedback.
We’re glad to hear that our communication was clear and fast.
Warm regards,
Byredo Customer Service Team
Peter was an incredible help and got my…
Peter was an incredible help and got my issue resolved so quickly and easily! Thank you!
January 21, 2026
Unprompted review
Reply from BYREDO
Dear Emma,
Thank you for your feedback.
We’re delighted to hear that Peter was able to resolve your issue quickly and easily. Your kind words are greatly appreciated!
Warm regards,
Byredo Customer Service Team
Reply from BYREDO
Dear Derek,
Thank you for your feedback. We’re thrilled to hear that you received excellent service.
Warm regards,
Byredo Customer Service Team
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