Bravo Zulu Chartered Surveyors Reviews 67

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

RICS Level 2 survey on a 4 bed detached property in Bray. Graham and team provided a terrific survey and a very comprehensive, detailed and easy to understand report, which has helped immensely with o... See more

Company replied

Rated 5 out of 5 stars

Graham was recommended to us by our Estate Agent, and we're very pleased that he was. He's actually undertaken two surveys for us this year (our first sale fell through) and for both he was thorough... See more

Company replied

Rated 5 out of 5 stars

Really good, thorough job at pace - thank you Graham for turning our survey around to such a high standard in short timescales. We particularly appreciated the same day verbal report, with the written... See more

Company replied

Rated 5 out of 5 stars

Brilliant and professional service. Graham and Debbie managed to fit our survey in at very short notice and got the report back to us a couple of days later - working at the weekend due to the short t... See more

Company replied

Company details

  1. Surveyor

Information provided by various external sources

Chartered Surveyor providing RICS HomeBuyers Surveys, Building Surveys, Full Structural Surveys, Help to Buy Valuations and Lease Extension Premium Valuations. We also undertake probate valuations, matrimonial valuations and valuations for CGT purposes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

Very professional and helpful

The service both before the survey took place, and including the survey itself has been excellent and very friendly. I feel very much reassured by the information that has been given to me.

I would happily use them again, and to recommend them to others.

August 24, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Paul, thank you for talking the time to leave a review. We hope you are really happy in your new home and please do get in touch if the team at Bravo Zulu Surveyors can help you in the future.

Rated 2 out of 5 stars

Poor experience overall

I requested a full building survey and evaluation. It took a long time for the survey to be done, once completed it took over a week for the survey report to come through.
There were extenuating circumstances on the Bravo Zulu side, but I had to chase for communication which could have been avoided had expectations been managed properly. Once I received the report I had requested a call to go through and didn’t hear back. The report was professional and detailed but it was not worth £100 for the additional evaluation on the property as there was no explanation of how the surveyor came to the amount.
I’m sure others have had better service but that hasn’t been my personal experience with the company so wouldn’t recommend.

August 24, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Further to our response below on 24 August 2020, we were delighted to carry out another survey for you Dawn in October 2020 and hope you are really happy in your new home. Thank you for our second chance, Graham

Hi Dawn,

We would like to extend our sincere apologies regarding the delay in getting your report to you after the survey. We work hard to get reports to our clients promptly as our other TrustPilot reviews attest, but regrettably, we did not meet our high standards for you.

We are grateful for your feedback, and appreciate you being kind enough to say our reports were detailed and professional, despite your experience.

This is our first negative review since starting our business, and we would like it to be our last so we would welcome the opportunity to discuss the points you raised. I will email you privately to see if this would be of interest. Thanks, Graham

Rated 5 out of 5 stars

Pleased we found Bravo Zulu!

We recently had a Homebuyers Report carried out by Graham. He spoke with us at length over the phone following his visit to the house and was very thorough in pointing out potential concerns with the property. The report itself arrived quickly and, again, was detailed and easy to understand. It's been really great to have someone so professional on our side as we buy our first home. It's clear he has fantastic knowledge of the local area and contacts within the industry should the need arise. We will be using Graham again and wouldn't hesitate to recommend Bravo Zulu.

August 3, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Tim, thank you for your very kind feedback it's much appreciated. Please do let us know if we can help in the future. Best wishes, Graham

Rated 5 out of 5 stars

Graham was a wealth of knowledge

Graham was a wealth of knowledge, extremely friendly and professional. Helped identify a number of safety issues I'm sure many would have missed which when buying a family home was very important.

July 30, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Andy, thank you for the lovely feedback. We hope you and your family are really happy in your new home. Best wishes, Graham

Rated 5 out of 5 stars

Graham was very professional

Graham was very professional, had pre and post survey telephone meetings with me and produced a very comprehensive report.

July 29, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Graham, thank you for taking the time to leave such great feedback, it's much appreciated. I hope you're really happy in your new home. Best wishes, Graham

Rated 5 out of 5 stars

Staircasing survey

Debbie was friendly & knowledgeable when booking my appointment and even called during lockdown to rebook the appointment which was planned for the first few weeks of lockdown. Graham was punctual and professional, and sent me the staircasing survey within 48 hours. Thanks again!

July 26, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Heather, thank you for your kind feedback which is much appreciated. Please do let us know if we can be of help in the future. Best wishes, Graham

Rated 5 out of 5 stars

Really good, thorough job at pace

Really good, thorough job at pace - thank you Graham for turning our survey around to such a high standard in short timescales. We particularly appreciated the same day verbal report, with the written report following shortly after. Really good quality job which highlighted the priority areas and, in each case, Graham was able to recommend a specialist for us to contact ahead of exchange. Also, many thanks to Debbie for running a very efficient booking process. Thank you both!

July 24, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi James, thank you for your kind feedback for Debbie and I, it's much appreciated. We hope the sale and move goes smoothly. Please do let us know if we can help in the future. Best wishes, Graham

Rated 5 out of 5 stars

Great service

Great service, very prompt and informative not only flags potential problems but gives solutions and recomondations.

July 21, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi there, thank you for your great feedback. Please do let us know if we can help again in the future. Best wishes, Graham

Rated 5 out of 5 stars

Very helpful and efficent

Bravo Zulu were able to get a survey booked in far quicker than expected due to a cancellation which was great. Graham on the day the survey took place called once it had been completed to walk me through his thoughts which was very comprehensive and much appreciated. The service for the firm was exemplary.

July 16, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Bex, thank you for your very kind review. We hope you are very happy in your new home, and please let us know if we can assist in the future. Best wishes, Graham

Rated 5 out of 5 stars

Great service - highly recommend

Graham carried out a homebuyers survey for us recently. He is very professional, trustworthy and thorough. His report was clear, comprehensive and was provided in a timely manner. We would highly recommend him to others.

July 15, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Helen, thank you for your kind review. We hope you are all very happy in your new home and do let us know if we can assist in the future. Best wishes, Graham

Rated 5 out of 5 stars

Knowledgeable, competitive and authentically helpful surveyor

Graham is a very knowledgeable surveyor with a lengthy experience in the industry, and also a genuinely helpful guy who will give you his honest advice on a property's strengths and weaknesses.
This helps you decide whether to go ahead or not with a purchase. It also helped that his prices are the most competitive in the area!

Graham quickly let us know his thoughts over the phone after visiting it and before sending his report, which highlighted issues that we were not expecting.
We've really appreciated his help in this process and will use his services again in the future!

July 14, 2020
Unprompted review
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Reply from Bravo Zulu Chartered Surveyors

Hi Jorge, thank you for taking the time to write some great feedback, it's much appreciated. Please let me know if I can help in the future. I hope you're really happy in your new home. Best wishes, Graham

Rated 5 out of 5 stars

Would recommend

Graham was recommended to us by our Estate Agent, and we're very pleased that he was. He's actually undertaken two surveys for us this year (our first sale fell through) and for both he was thorough and clear in his report. After each survey Graham took the time to call me to talk through his findings before following up a maximum of 48hrs later with the written report.

Graham was also kind enough to share contact details for trades that he recommended locally in the area. This made looking into a couple of areas of concern much quicker and easier.

July 9, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Anna, thank you for your kind feedback. I hope you are all really happy in your new home. Best wishes, Graham

Rated 5 out of 5 stars

Graham was very professional throughout…

Graham was very professional throughout the process and I received great service from him. I was called the day before the building survey to ask if I had any concerns or anything that needed particular focus, I then received a follow up call the evening of the survey to let me know the key findings ahead of receiving the full report a few days later.

Graham was helpful and friendly and gave me some good advice for things to think about as I am new to the process. I would definitely recommend.

July 5, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Thank you for the lovely feedback, please do let us know if we can help in the future, best wishes Graham

Rated 5 out of 5 stars

Excellent Service

Excellent Service, extremely knowledgeable and gave us great advice. Would highly recommend.

July 1, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Adam, thank you for your kind feedback, much appreciated. Please let me know if we can assist in the future, best wishes, Graham

Rated 5 out of 5 stars

Excellent!

It was fantastic dealing with Graham when he recently completed our homebuyers report. Communication was brilliant, clear, and quick. He was highly professional and we felt like we were in good hands. Will recommend in future.

June 29, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Jake, thank you for your very kind feedback. We hope you're really happy in your new place. Let us know if we can help in the future, best wishes, Graham

Rated 5 out of 5 stars

Great work!

Graham and the team were excellent as a service from start to finish. They were prompt when I requested a survey to follow up. Graham talked me through some options and queries I had before I even commissioned them for a survey. Once the survey was carried out, he gave me confidence in his opinion and his assessment by ringing me to talk me through this. We missed each other several times but he continued to follow up which showed dedication and professionalism. Great outfit. Best experience I have had with an organisation providing a survey. Great job!

June 28, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Alex, thank you for your very kind and thoughtful feedback, its much appreciated. Please do let me know if I can help in the future. Good luck with the move, Graham

Rated 5 out of 5 stars

Graham was efficient and professional…

Graham was efficient and professional from start to finish with a quick turnaround on his visit and reporting. Would use again and will recommend to others. Thank you!

June 22, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Thank you Kirsty for your very kind feedback, it's much appreciated. Please let me know if I can assist in the future. Best wishes, Graham

Rated 5 out of 5 stars

Excellent

Excellent. Incredibly thorough and clear. Went well beyond expectations.

June 20, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Matt, thank you for your very kind feedback. Please do let me know if I can assist further, and keep in touch, Graham

Rated 5 out of 5 stars

Excellent Service

From the initial enquiry to the submission of the report, the service we received was excellent. Debbie made all the arrangements direct with the Estate Agent and was able to facilitate a survey within six days of my first call.

On the day of the survey, Graham called to ask if we had any specific concerns before he visited the property. He then rang later in the day with his provisional findings and submitted the comprehensive report 48hrs later.

I am extremely grateful to Bravo Zulu for their professional and thorough approach to our survey, particularly all the recommendations, guidance and advice.

June 16, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Graham, thank you for your kind feedback. I hope the move goes smoothly and you're really happy in your new home. Please let me know if I can help in the future. Best wishes, Graham

Rated 5 out of 5 stars

Excellent Surveyor!

Graham has conducted 2 home buyers reports and 2 valuations for us during our property search. On each occasion he did a very thorough survey with a quick turnaround of the reports. Graham has excellent local knowledge of Berkshire and Surrey areas, and takes the time to have a detailed conversation of the findings and potential next steps. I have found that Graham is very easy to work with and professional in his work. I would recommend his services to anyone looking for a surveyor.

June 8, 2020
Unprompted review
Bravo Zulu Chartered Surveyors logo

Reply from Bravo Zulu Chartered Surveyors

Hi Jatin, thank you for your kind words, it's much appreciated. I'm so glad you have found your 'forever home'. Best of luck with the move. Graham

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