Cabify Reviews 1,269

Great experience; had problems accessing my account, customer service helped me really fast and provided a discount code for the next ride. Great experience!

Overcharge for the ride despite providing lower estimate. Says there were changes to the trip which is false. No changes were made at any point. Adding supplement fees for paying by card and for door to door transportation wirhout any disclosure. Scam.

Cabify are Scammers
They charged me 10 instead of 3,80
I tried to contact but no one helped me
They suggest a number and the call was charging my credit so they took 10 euro for ride which was 3,80 + 15 euro just for call.
Unbelievable
I will write this review about cabify in all platforms.

no comment :(

1. The same distance but 2 different accounts the price can be so different: one is €12 and the other is €14

2. The prices changed when I agreed upon and when I reached my destination. I paid 3 times MORE. It’s crazy.

Cabify driver cancelled the trip, then charged my account, then blocked me from complaining. I had to open a new account to lodge a complaint. Was unable to resolve the issue or get the refund amount.

Was using for 8 months then they ask me to send my ID and card number in which I did 5 months ago and sent emails to them and they have not got back or set my account to activate.

I send messages today to their social profiles and they send me the generic response of put in a request here https://help cabify com/hc/es/requests/new/ but when your account is blocked it logs you out this is a stupid system will stick to Uber and others unless Cabify can rectify the issue.

They say when you download 3 first rides are free. And then they charge con app. Don't use it. They will steal from you

We took a car from Barcelona to Montserrat at a quoted price of 77 euros. First they charged us 87. Then, 3 days later, they cancelled the charge and made it 157 euros. They fabricated a map of a crazy route to the Barcelona airport. I told them I could prove I was in Montserrat at the time. For weeks after that, they kept manically crediting and debiting my PayPal account. When I cancelled their debit rights to my PayPal account, they claimed - falsely - that they could not refund the money without debit access. This game went on and on. Then they said they would need to send the money to my bank. Needless to say, they did no such thing. I called my Visa card issuer and challenged one of the charges. Cabify fought the refund, claiming, rightly, that they had credited me back for that charge, neglecting the fact that they had then debited it again. This vicious game went on for months until I finally got my money back through my Visa card issuer. Bottom line: Cabify is a criminal enterprise. Do not use them, and warn others.

At the beginning it worked well, but lately there is always a problem... They charged me an extra cost for the excess waiting time, but the driver was waiting in another place... Customer care was not helpful and didn't search a solution. Seems that they don't care loosing customers that until now paid every reasonable extra cost...

Horrible service and the worst part is that they couldn't care less about the clients.
Me and my boyfriend left two lamps, because none of us, neither the driver (he passed us the items on the trunk) remembered to take it.
As soon as we got home we reported it to the main office... Only messages through the app were available and in 48hours, as promised, no one said anything about our belongings... I had to walk all the way to an office here in Madrid, and the only thing they said was "We don't have your things and we're not responsible for anything". Our world is turning more and more into a joke, where these companies only profit from us and at the end don't care AT ALL ABOUT THE CLIENT who actually pays for their service! No one even replied to us... This is the kind of service this awful company gives us! I do not recommend at all!

Very bad management, the waiting time is always double of what it says on the app, the majority of the drivers didn’t even say hi to me when I said it to them, really impolite!
Moreover one day I reserved a car for the morning after because I needed to go to the airport, I received the confirmation email but no car showed up. When the time came the app said that it was searching for drivers and I had to wait minimum 10/15 minutes, which makes a big change when you have a flight.
I won’t use cabify again.

their driver didnt show up... i sent him three messages through the app and called him with no response and they claim the trip took place, charged me for it, and refuse to refund me my money...

a month ago when i also used them they sent a driver that we found asleep, and then drove shacking her hands and zizaging the entire way whilst invading other lines in the road (scary to say the least) and when i reported a dangerous driver cabify said the problem was an incidence with the car and not the driver

DO NOT USE THIS APP! You will be overcharged.
I was outside waiting for driver on my way to airport. As he turned the corner, I waived him down. Got in car and arrived at airport. I began to get my credit card notifications and was charged 58 euros TWICE for a 42 euro trip! I was charged an additional 7 euros for “waiting time”. I emailed them and they said they would fix problem and take up to 20 days to credit. They did credit me 58 euros. However, they still charged 58 euros for a 42 euro trip. Leading H. From Cabify support sent me a written email saying that I would only be charged the appropriate amount of 42 euros. Surreal.
This same ride cost me 10 euros less using a taxi during rush hour to this location. This Cabify ride was at 6 am on a Sunday morning with no traffic.
In checking my statement, I realized I was also overcharged by 5 euros on a previous short trip that was only 11 euros.
I will reach out to my cc provider.
Shame on them for unscrupulous business practices. I have used Uber , Lyft and Grab all over the world and this Cabify app is the only scam.

First time i used the app, the driver hustled me and said i gave the wrong address. I had the address on copy paste, I showed him and he said ok. And the Fu**er charged me 300% more for the trip.........

GOOD APP, SH1TTY DRIVERS!!!!

I spent 20 minutes waiting for a cab in Terrassa. The app quite asking me to give them more time to find a driver and when I tried to cancel they said they would charge me a waiting fee regardless so I persevered.

When he finally arrived he told me he was outside but actually he had parked down the street and I had to walk to find him.

The journey to my destination only took 6 minutes and he didn't even know where the restaurant was. When I got the bill I was shocked!!!! 26 Euros fora 6 minutes journey. I should have walked - it would have taken me 30 minutes but it was dark and I was in visiting in an unfamiliar town.

Cabify are refusing to refund me for a trip their app said would only be 8 Euros - this company is dangerous and robbing people blind - do not use them. I am reporting them to their regulator - the company needs to be shut down.

Dissatisfied. I booked a trip 24h in advance and no car showed up. If you need reliability Cabify is not the right choice. Customer service is even worse. The only channel to contact Cabify is thru Help messages that are replied hours after, so it does not solve urgent issues. Moreover, I received no apologies and asked me to file an official complaint in person if I wanted.

Cannot unsubscribe from their emails :(

I was trying the app but decided not to use it. Now I cannot get rid of their emails, cannot delete my accounts. Sent a support request - no reply.

1. Drivers take an order and do not coming for call point - stay in one place and don’t move to the address where client waiting. Then client is force to cancel the journey.
2. Drivers come to wrong place (not the address I mentioned), than turn on waiting and then cancel the journey with the reason that client didn’t came.
3. Driver tried to force me to pay twice - in cash too. But I already paid with the card, why should I pay the second time with the cash.
I did about 5 requests during 7 February and nobody tried to help me, especially in case when driver didn’t let me go from the car while I don’t pay in cash.

It’s so sad and so stressful for me.

I think that it’s not fair when I pay for cancelling when the problem in drivers - they try to deceive me when they know I don’t speak Spanish.

Honestly the worst ever taxi service I’ve ever encountered. Although it’s Barcelona’s version of Uber, they’re nothing like Uber, not anywhere even close! Their service is appalling and their driving is ridiculously dangerous! However, what really gets me is their booking service. I booked for a taxi the night before to pick me up at 11:45 hours the next day to take me and my family to the airport. When you book a taxi, you’d expect them to be with you at the designated time. However I received a notification that they would be late and asked how long I am willing to wait. I opted for 10 minutes and still there was no taxi available. I tried to cancel it before the 10 minutes was over and was informed that I would be charged the minimum fare. Hence I had no option but to wait. Once the 10 minutes was over, I cancelled it immediately (at no charge) and just hailed the public taxi which was in abundance. And honestly, the public taxi is a lot cheaper with no extra charges (Cabify charges for their service etc.). Overall, I’d suggest to avoid Cabify at all cost unless you have no other options. Their service and the whole structure of their company is an absolute joke! You’ve been warned