CabinetParts.com Reviews 

If any company would like a master class on customer service, talk to Sherry at Cabinet Parts. She could not have been more helpful. I had a small order, but that didn't matter. She found me the correct parts, came on time and at a fair price. Thanks!

I was extremely happy working with CabinetParts. The sales person I worked with via email was very patient with my lack of knowledge of hinges. Hinges are very complex little devices, especially if the orginal hinges are no longer made. The hinges I ordered fit like a charm! Thank you CabinetParts!!!

The prices were good but the customer service was what made them stand out. I have (for me) a complicated and confusing need for cabinet hinge upgrade. I traded information, measurments, and photos for several days to get the right hinge.
In the end , they put what i needed in my basket, and all i had to do was check out.
I have them bookmarked now

I purchased the incorrect hinges and they told me if I returned it. I would have to pay for a return shipping and I would get $.66 out of everything. I just don’t feel like it’s a company with integrity so I give it a one star

A sure ripoff if I ever saw one ! Almost TEN DOLLARS to ship 4 very small hardware items. I have read about the shipping cost ripoff most engage in...

All I can say is Sherry did a great job helping me through multiple orders! Normally when I get sales or customer service I get someone that is new, not extremely helpful and many times barely understandable. Not this time. I did get frustrated with CabinetParts.com online tool and final broke down and called sales/customer support. Sherry was very knowledgable, asked the right questions, provided guidance and ensured I got the best price available. She even helped me overcome some challenges during installation. She went over and above to make this customer very pleased with the experience. Thanks CabinetParts.com

I called customer service for questions. They were helpful and polite. My order of eight sets of drawer slides came sooner than expected. They were packed very well. I was impressed with the quality of slides and price. They're smooth and sturdy. Five stars for the company and their products.

I placed an order for 21 replacement cabinet doors. On one size, I accidentally neglected to order boring, so I now have 6 doors with no holes. I believe that the error should have been caught while processing the order - why would I order some doors with no holes? I was told that it would be too difficult to verify every order. To me, it would be common sense to have someone check with me about an obvious oversight.

Terrible service. Amateurish website provides inaccurate description, and offshore customer service is non-existent, and not helpful. Buy anywhere else, this place is an online scam.

It was easy to find the parts I needed on website.
Could of been a bit quicker with shipping. The shipping took longer than what I was told.

It took me 3 attempts to get the correct hinges
1/ The illustration online, and the order receipt illustration showed a screw on hinge in photo, but it was actually a logica mount.
2/ The hinge choose "app" applies only to standard thickness doors (3/4") -my doors were antique lumber 7/8ths thickness .
3/ Returns: I duly applied for a returns authorization label, packaged the hinges and drove to my local Fedex store-admittedly the order was only $38.82-I just received a refund of $21.Not a generous amount ,considering I pointed out a misleading photo on their website.
Bottom line -Be absolutely sure you are ordering the hinges you need,don't necessarily trust the hinge finder app, and be aware that the returns policy for small orders is not overly generous. Otherwise the prices are very good , and the delivery time acceptable

I did find the part I needed and ordering process was fairly straightforward, but one thing spoils the overall experience - delivery. Ordered on Thursday morning, promised delivery by Monday and charged for the FedEx delivery, I only received the package on Friday. All the time there was no accurate information from FedEx, promised delivery date kept changing, package seems to have been stuck somewhere half-way with no updates. Perhaps not the company (CabinetParts) fault, but perhaps it is the rate they negotiated or whatever deal they have with FedEx that causes all the delays?

I called cabinet parts needing help with ordering cabinet doors. Questions were answered, I placed the order. Doors were delivered ahead of schedule and in perfect condition.

My experience was seamless from order to delivery. Communication was perfect from order , shipping, tracking and delivery. Product was delivered safe and sound and on time.

Easy ordering in website and fast delivery.

Phenomenal service provided by Jonzee - great service guided me thought the process and my recommendation is to give your business to CabinetParts.com!

What made my experience great? SHERRY, customer support rep at CabinetParts.com, absolutely made my experience great! Normally I just order parts online directly without using any customer support. I happened to call Customer Support to double check on availability and delivery because I was expediting the shipment. Without Sherry I would have 1) bought the lower grade part than I intended 2) bought only half the parts I needed and 3) missed signing up for Pro and the 5% discount. Can’t thank Sherry enough!

Awesome inventory assortment of cabinet parts, but ordering of Blum hinges is very confusing and limited info on how to choose components (hinges and plates) is available. I had a sample of plate I wanted and site wouldn't let me pick that plate. And I didn't like having to buy a box of 25 mounting screws for 2 hinges.

The parts arrived on time and they fit as replacements for worn-out hinges. The web site was good in pre-determining the fit.

The website is easy to navigate. Products are easy to find. Once an order is placed, the items are shipped quickly. I have gotten to the point where I no longer shop around for cabinet hardware.