The cabinets are beautiful. They are added to a kitchen with older cabinets and they are so close with the highlights in the old cabinets & look great together. The negative thing that was frustrat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit... See more
As a former retail kitchen store owner, I was hesitant to trust the RTA world. After issues with cabinet suppliers I decided to take a chance on a couple of water damage jobs to complete with RTA cabi... See more
Cabinets are good quality and once we got the hang of it went together easily. Was shorted some hardware screws for my corner cabinet. Also needed to return one cabinet. The return/ restocking fees ar... See more
Company replied
Company details
Written by the company
We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.
Contact info
207 Buck Rd, 201, 18966, Holland, United States
- 800-715-3577
- info@cabinetsbay.com
- cabinetsbay.com
4.4
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very customer focused
Very customer focused, special thanks to Alexey. Very happy customer and my clients are very happy also
September 24, 2020
Unprompted review
My only complaint is with going throgh…
My only complaint is with going throgh pay pal.everything else was great.
September 23, 2020
Unprompted review
Good cabinets at a good price, But !!
Good cabinets at a good price.
The things we didn't like was... Cabinets we ordered were named Steam White, we got sent Dove White. They seem to look same but when we initially got them we thought oh no we got wrong cabinets. Wish they would have gave us a heads up.
Second thing was that we were not told that we need a way to unload from the semi truck. So we had to arrange for someone with loading dock to get them off truck onto a trailer we had to bring then haul them home. Was sorta aggravating.
September 7, 2020
Unprompted review
Reply from Cabinets Bay LLC
Hello. Thank you for your feedback. We appreciate it. The cabinet line you have received is the one you have ordered. The cabinet manufacturers and cabinet stores are using different names for the cabinets - that is standard practice in our industry. As far as the shipping process goes - we apologize for the inconvenience. We always pay for the lift-gate and delivery appointment in order to make the delivery process easier for our customers. However, some shipping carriers can ignore our requests. We will check with our shipping broker what has happened in order to avoid irresponsible shipping companies next time. Feel free to contact us with any questions or concerns.
we're yet to receive our cabinets…
we're yet to receive our cabinets because we just placed the order a couple days ago, but so far the customer relations is second to none, helping us in any way possible
August 24, 2020
Unprompted review
Started off a little rough but
Started off a little rough but, they finished pretty strong.
August 22, 2020
Unprompted review
One cabinet was slightly damaged but …
One cabinet was slightly damaged but otherwise I am very satisfied with my purchase
August 5, 2020
Unprompted review
excellent customer service!
Great product and excellent customer service. A couple of the items I ordered came off of the freight truck damaged. I took some pictures and tried to notate the damage on my signed shipping sheet the best I could before giving it back to the driver. I emailed customer service and they began texting with me right away. I sent pictures and item numbers of the products damaged and they sent out replacement product, which arrived within a few days. Couldn’t ask for better service. In the end, the cabinets were easy to put together and went together well for install. I would recommend and would definitely order from them again.
July 30, 2020
Unprompted review
Cabinets are beautiful and arrived…
Cabinets are beautiful and arrived quickly. Customer service is excellent.
July 7, 2020
Unprompted review
Great customer service
May 19, 2020
Unprompted review
Amazing customer service
Amazing customer service! Looking forward to getting my cabinets.
May 18, 2020
Unprompted review
great idea
what a great idea to be able to see the actual product to help you make a decision
March 12, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.