Cabins Unlimited Reviews 

289
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

From the very first contact with Cabins Unlimited, we were so impressed with the professionalism and helpful nature of Melody. She was so knowledgeable and guided us to our dream cabin. We then had co... See more

Rated 5 out of 5 stars

Staff at Downham Market, knowledgeable about the products and couldn't have been more helpful.From the man that delivers the cabin to the men that erected the Barbados3 cabin were brilliant.The erecti... See more

Rated 5 out of 5 stars

From our initial visit to see Natalie at the showroom to completion of the build Cabins Unlimited have been brilliant. At no point did we feel pressured and the team at the showroom knew all the deta... See more

Rated 5 out of 5 stars

We are pleased with our purchase from Cabins Unlimited at Downham Market. From ordering to installation, everything was good. The delivery men kept us informed as to when we would receive the delivery... See more

Company replied

Company details

  1. Garden Center

Written by the company

Log Cabins for Sale – Suppliers of quality log cabins, summerhouses, workshops, garden buildings, garden sheds and timber buildings with installation service


Contact info

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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4.9

All reviews

(289)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

We are so pleased with our garden cabin which we purchased a year ago. The quality of the cabin is excellent and the installers did an amazing job. I cannot rate this company high enough.

January 23, 2022
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Reply from Cabins Unlimited

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Great Company!

Great Company!
Really pleased with my bespoke cabin. The whole process was very easy and the the team were all very helpful. I'd like to especially thank Natalie for all her help. Thank you!!

January 16, 2022
Unprompted review
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Reply from Cabins Unlimited

Thank you for your kind words, we'll be sure to pass your comments onto Natalie!

Rated 5 out of 5 stars

We had our cabin put up the last week…

We had our cabin put up the last week of November in the freezing cold, Gavin & Oscar were brilliant, so efficient it was great to see how it all came together, thankfully the rain stayed off so they were able to get the outside painting done, although how they worked in that weather amazed us. I am looking forward to being able to move my office in there then I can officially "walk to work" Thanks guys :)

December 6, 2021
Unprompted review
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Reply from Cabins Unlimited

We're so happy you enjoy your new home office! Thank you for the kind words!

Rated 5 out of 5 stars

Gavin and Oscar

Thank you Gavin and Oscar for installing our lovely cabin. You were hard working, professional and tidy. The whole experience from visiting Downham Market, the purchase, delivery, installation and the tidy up were all excellent. All completed within 4 weeks. Credit to all at Cabins Unlimited. Can’t wait to put our cabin to use.

Thank you very much
Stewart and Debbie

November 14, 2021
Unprompted review
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Reply from Cabins Unlimited

That's so great to hear! Thank you!

Rated 5 out of 5 stars

Cabin installation in Brundall

We had a cabin installed in Brundall on 10th/11th November 2021 by Lewis & Luke. I cannot speak highly enough of their work and professionalism. They did an excellent job in drizzly conditions and we are more than satisfied with the end result

November 11, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words John!

Rated 2 out of 5 stars

Have received are cabin after a long…

Have received are cabin after a long wait do to COVID.
After being told the cabin would take 8 to 10 weeks to come. Was not told it would be weeks after that before we get the cabin. In this time I asked if we could get the wooden base down. This was done but not finished of properly and was not level or quire. When the cabin finally turned up and the fitters came on site. They found the base was not finished they asked me were I had put the wood to finish it of I told them I never had the but they had been told the wood has been left on site this made me feel very guilty as made to feel I had taken the wood? I explained that I had a carpenter looking at the base and told them it was not level or quire. But they finished the base of after getting more wood I could not keep an eye on the building of the cabin as I’m disabled not able to stand for long. But they did not quire up the base or level it up just build up the cabin. The walls in side are not plum making the doors not able to shut properly gap at top or bottom as wall not plum. All windows leaking when it rains as nothing fitted properly. Front doors all over the place not plum. The cabin does not site on the base properly and it’s not level. You can see daylight all around the top on the cabin from inside some large gaps some small all to do with the cabin not quire or level. And the wind blowing in through the gap. Cabin has lots of unfinished bits on it nothing sanded down ver poor finish. No quality control at the factory? And the roof beams didn’t fit properly and the fitter had to re drill and cut the beams what a mess. For the money I have paid I’m disappointed. Have had to put lamented floor down and wood shimmer to make floor level.
I would like to say the fitters and staff are very nice. I didn’t really want to do a review have been putting it off been sent again to me. I don’t like confrontation I’m disabled and can’t handle it. There is no quality control anything will do it’s not good enough. The cabin was for my son he is also disabled and with learning difficulties so explain to him are very hard. I got a carpenter to look at the cabin he tells me the only way things can be put right the cabin will have to come down to sort out the base. As you can’t jack up the cabin as the structure is not stable enough. Can’t move the walls as the floor hold them in place so can’t make the walls plum. So all we could do was wood shim the floor and laminate floor to level floor off. The list goes on but sorry have had enough of it so not best review people are nice.

November 11, 2021
Unprompted review
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Reply from Cabins Unlimited

Dear Mr Norman.
We are totally gobsmacked by your review which has been left months after the cabin was finished? At the end of every build and also throughout the process our team always check you are happy. When you made your final payment on the completion of the cabin after it was finished you was very happy and didnt mention any of the points in your review above so we are a little lost. Also at the end of the build our fitters get you to check and sign a document to say you was happy with the work and how it was completed and complete a paper satisfaction survey and having checked it everything was signed off as complete and that you was happy there also. We are therefore totaly unsure why several months after having a completed and signed off cabin that you have written this review.

Furthermore if you had been happy at any time after the job had been completed why did you not either call us to discuss any issues or send us an email with anything you was unhappy about as this would have been the normal process to take. As we have not heard anything at all from you since the install we simply cannot understand why you have written this?

As always we always want to have happy customers and if you had told us of any issues we would have come out to rectify anything. Since we received this email I believe our sales manager has tried to call you several times and left messages and also emails to find out if we can help with any issues but you have not responded for some reason. If a customer does have any issues they would normally want them fixed so as we have had no reply to either phone or email messages we will have to assume that there are not any issues.

Our bases are always fitted level as the windows and doors will not open properly if the building is installed on a not level base so I am not really sure why a carpenter is even being involved when anyone would notmally call the company that fitted the cabin.

Lastly with reference that you experienced delays owing to the manufacturer caused by the Covid Pandemic and Global timber shortages, we have records that we contacted you several times throughout the order process to advise of delays and to give you the option to cancel the order which you chose not do so again another thing that doesnt make sense from your review.

Although this type of review can be damaging to a business I think most people reading it will realise that it is not correct and will see that with so many other amazing reviews you must have got the company mixed up or something similar. Anyway if there is a genuine issue with your cabi we are always happy to come and fix it so please call our office or drop us an email and we will come back.

Rated 5 out of 5 stars

Cabins Unlimited do a Sterling Job!

Ordered Barbados Log Cabins, Callie, Mel and Linda were very personable and helpful throughout the ordering process and kept us up to date on everything that was happening from delivery to completion.Gavin and Oscar arrived to construct the cabins, they were efficient, knowledgeable and hardworking. They finished the cabin build in good time and really are a credit to the company in their work ethic. I would recommend Cabins Unlimited as they do exactly what they say on the tin, thankyou.

November 5, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you so much for not only your review but for your order also. We are so lucky as a business to have such a great team and this always comes across in how our customers get treated and also its shown in our fantastic reviews. We wish you many, many years of enjoyment of your cabins and if you are happy to send us some photos of the cabins when yoiu have dressed them we would love to see them. Thanks again.

Rated 5 out of 5 stars

Faultless

We are delighted with our new shed! We want to thank Callie helping with the purchase and for always being reachable by email for scheduling and answering questions quickly.

Thanks also to Gavin and Oscar for putting the shed together. They arrived on time on the scheduled date, were great to interact with, and even finished the build in just under an hour, which must be some kind of record!

November 3, 2021
Unprompted review
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Reply from Cabins Unlimited

Thanks so miuch for your kind words and for taking the time to let us know how we are doing it really is appreciated. Thanks also for ypour order!

Rated 5 out of 5 stars

Cabins unlimited at Downham Market are amazing!

Melody was very efficient and friendly. Gavin and Peter did an amazing job of erecting our cabin. They were extremely helpful and nothing was too much trouble. Thank you. We would highly recommend. From Paul & Yvonne M x

October 31, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Paul & Yvonne! We're so happy that the service from Melody, Gavin & Peter was exactly as you deserve and I hope the end result is exactly how you hoped!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Cabin Downham. Brilliant!

From our first contact with the company (via Melody) our experience has been excellent, culminating with the erection of the cabin by Gavin and Peter who put the cabin up faultlessly and nothing was too much trouble. If you are interested in purchasing a log cabin then look no further.
Paul & Yvonne

October 31, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you Paul & Yvonne! We're so happy that the service from Melody, Gavin & Peter was exactly as you deserve and I hope the end result is exactly how you hoped!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Shed - Lincoln Branch

I had a old shed removed a new base constructed and a new shed built. All the stages of the build were handled in a very professional manner. Communication with the company was very good and I was always kept informed of what was happening throughout the process.The different stages of the build were carried out at the time and date specified. All the people I dealt with were courteous, friendly and very helpful.

October 24, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the feedback Michael; we are pleased to hear that you were happy with the service provided along with the end product!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

This is an excellent company

This is an excellent company. We have had a really good professional service and I totally recommend them. Our cabin was built in a remote location so there were several complex issues to manage but Melody and the team in the office were great and Gavin and Billy who put it up were amazing. We are very grateful. Thank you.

October 21, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind words Emma!
I will be sure to pass on the feedback to Melody, Gavin and Billy!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

potting shed

I ordered the potting shed including the base & installation. Good quality product. Installation team Ian & Lewis were excellent. Very pleased.

October 18, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for your kind words! We are pleased to hear that you were happy with the service from Ian & Lewis and are happy with the end result!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

I'm very pleased with my new slabs and…

I'm very pleased with my new slabs and the way Luke and Lewis and another Lad worked so hard and at times in bad weather. I'm pleased I decided to go with Cabins United made my life a lot easier.They stored 200 slabs with all the other materials needed.All my worries melted away with their approach to my job.Thanks.M J Anstey.

October 17, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind feedback! We are overjoyed with the outcome and appreciate your feedback greatly, especially about our treasured team members!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Great job

Thanks to Ian and Lewis for a great Job they did putting up my summerhouse the other week. They overcame the logistics of getting the summerhouse in place as it was a long way from the house. Got on with the job, very professional. The ladies in the office were also great keeping us informed on the arrival of the summerhouse. Would definitely recommend this company.

October 16, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind feedback, especially about our staff which we take great pride in!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Alex Mini Log Cabin/Summerhouse

Ian and Lewis built the base and constructed my cabin earlier this week. The kit is amazing and went together really well to produce a sturdy and good looking building that I am really pleased with. They did a thoroughly professional job, despite the inclement weather conditions. Thanks to all at Cabins Unlimited for a good, straightforward experience.

October 15, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for the kind feedback Ian, we're pleased to hear that you are happy with the service and end result!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Customer service

I would just like to thank Callie and Linda for the help with our purchase of a cabin. We purchased a Wrexham 1 and their input and advise was so invaluable. Nothing was too much trouble and no matter how small or large a question was answered promptly. We will definitely recommend these cabins. Thank you

October 14, 2021
Unprompted review
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Reply from Cabins Unlimited

Thank you for your kind feedback (both reviews) about our staff and your ordering process. We take pride in our staff and offering the best possible service!

- The Cabins Unlimited Team

Rated 5 out of 5 stars

Barbados Mini cabin install

Just had Gavin and Oscar install my new log cabin, they did a great job on the base and cabin build, were always well mannered and friendly. The overall end to end experience was good with the cabin being supplied and finished within the estimated timeframe even in these recently difficult times. Would happily recommend Cabins unlimited to my friends and colleagues.

September 8, 2021
Unprompted review
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Reply from Cabins Unlimited

We're pleased to hear that you are happy with our service and product! Thank you for your kind feedback!

- The Cabins Unlimited Team

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