Cabs4u Aylesbury Reviews 

Used their service recently to Luton airport and return journey. Absolutely faultless. On time, great drivers and a smooth journey each way. Would definitely use again and recommend. Competition price too.

I am no longer able to drive for health reasons and totally depend on a reliable taxi service and Cabs4u fits the bill. We have tried all the other taxi firms in Aylesbury and have been seriously let down by all of them. We have found Cabs4u to be consistently reliable and on time. We mostly book in advance using their app which is easy to use. It tells you how much the fare is and you can leave a tip using the app too. Thanks Cabs4u for providing such a reliable and valuable service. Keep it up!

Been using this service three to four times a week and they never fail to disappoint every single time!! Shame on you! Very frustrated!! This is the last straw!! Both your service and customer service are the worst!! Agents either gaslight you or very rude!! and offer failed reassurance. Failure in every sense of the word. No credibility.
Will never use cabs for you again!
I have made a prior arrangement for daily weekday pick up Mon-Fri from our at 0750am. I asked if I need to call 30min before to confirm a cab has been set and was told there is no need to do this.

We called at 0745 and was told a cab is coming in 10min, then at 8 called back again to be told a cab is coming again for another 10, asked them to send cab details three times which wasnt done and I figured there was really no cab coming at all,hence giving false reassurance a cab is coming is fraud!.
The neighbor booked for a cab at 8am and cab came before 8:15?!! So how come a prior booking didnt come through??
Obviously they did not really set out a cab to us!!
That doesnt make sense!!! This has been a nightmare, a child has been waiting for a cab that wasnt at all coming because clearly you dont keep your word. Its 0835 now and the cab is still isnt here!!!!!imagine booking a separate cab now will
Even be harder.

Female operators are extremely rude. Seriously have attitude. The most unhelpful. I hate ringing them because they’re so rude and hang up abruptly mid convo. Never had such bad customer service.
Drivers can be unpredictable too- sometimes refuse to go into an estate and demand we walk to the main road- which to be honest defeats the object of calling a taxi. As a woman alone, this can be deemed very unreasonable.
But on the whole drivers are polite just untimely.

Take ages to collect me. Friendly driver but the call handling centre was the issue I guess

Me and my friend booked a taxi to take us home from a music event we attended, on the phone we were told the taxi would arrive in 15-20 minutes while we waited outside. However on the payment link and tracking option it said the eta for taxi to arrive was just over an hour. We waited 20 minutes hoping the tracking bit was wrong and it was actually what the phone operator said but nothing. So we called back up asking where our taxi was, to which they said again it would only be about 10-15 minutes but after checking the eta was still over 40 minutes. We just wanted to go home at this point as it was cold and we had been waiting for ages so we tried to phone up again to ask to get a refund and just book a taxi with a different company that said would only be 5 minutes away, however after phoning back up for the 3rd time we were told we would only receive a small partial refund and to wait as the taxi was only 5-10 minutes away. The journey had already cost us £45 so we didnt want to lose out and decided to just wait if it was only 10 minutes away. 20 minutes later the taxi driver finally shows up after we had been waiting for over an hour and when we get in we are told that we have not paid even though we had paid right at the beginning and it showed us on the link that it had been successful. Then even after all of this we told the driver the drop off locations and he then said it would be an additional £5 to the journey even after we stated the drop off locations on the phone and had already waited a ridiculously long time for the taxi to even arrive. We were then made to pay the additional £5 charge making the journey £50 for such a poor service. Would not recommend anyone to use as the phone operator was no help whatsoever, constantly lied about where our taxi was then didnt even set the dropoff location to our houses and making us pay even more. Will not be using this company again

The driver was helpful & cheery
He also helped a lady who had got lost and was supposed to be in Long Eaton

20 minutes late despite pre booking 2 days in advance, told over the phone that they were busy. Missed the train thanks to this, no apology from the driver and despite the numerous signs in the car warning passengers not to drive the car absolutely stank of cigarettes.

I wanted to warn all taxi users out there about cabs4u in Aylesbury. Ive reccommdthis firm before but they let me down badly on Saturday.

The Chiltern line was affected and I got the train to Princes Risborough and arranged and paid in advance for a cab from the station to home.

The train was delayed. I'd booked my cab through the app but got no notification on the type of car or the reg plate number. I would've thought I'd get a text from the driver to say he'd arrived but I didn't.

I checked the app for what to do if I was delayed but there was no guidance. I assumed as I'd paid in advance the cab would wait.

I was wrong. I got to the station to find no cab. I called Cabs4U Aylesbury only to be told "we don't wait. We give you 5 minutes. It's your fault for not calling us". Where's the customer service? Where's the offer of help? And nowhere on their app does it state that they'll only wait 5 minutes. Nowhere does it state that the ones is on the customer every step of the way.

Add to this they don't want to refund me.

Avoid like the plague. Do not use. Do not pay in advance. Disgusting behaviour from this company.

I downloaded the app and used it for the first time to book a taxi for my wife. The taxi arrived in a few minutes and the driver (Muhammed) was very nice and polite

5* and will be using again
:)

Booked a taxi for a hospital appointment. Was told upto 20 mins. 45 mins later driver had not arrived. Missed appointment. Called company to cancel and was told I had to pay half the fare and kept saying it would upto 20 mins.
Didn't seem to understand they were 45 mins late and not even here.
DO NOT USE

I have not experienced any problems with this company. Usually turn up on time.

They charge £5.50 now to get to the grange school but to get to stoke mandeville hospital which is further away from my house it’s £4.50?! Make it make sense

this company is just brilliant they have such great customer service the journey was smooth the taxi was clean and i had a great conversation with the driver i highly recommend.

very good service , highly recommend

I’ve been using this taxi company for years and have always appreciated the service. However, I feel it’s important to mention that there are two sisters who work as operators and answer the phones. They are related to the owner, and unfortunately, this seems to give them the impression that they can treat customers however they like. On several occasions, they’ve shown a lack of respect for people’s time and spoken in a way that comes across as dismissive.
It’s disappointing because the drivers themselves are usually reliable, but the way calls are handled can really let the company down. Respect for customers should come first, regardless of family ties.

I have been using these guys now as my primary go to for the last 18 months, I have found them to be prompt reliable and have never experienced anything than very courteous drivers. I love the app that is fairly accurate.

Truly awful taxi company considering what their purpose is. Never on time, and the excuse is they are busy, so not sure what the point in actually booking is. Then the marketing push messages tell you they have so many drivers. They obviously do not.
Cars are tired, although almost all drivers are nice.
Nice isn’t a replacement for on time however, so I’ll be doing what i can to avoid them from now on, far too many missed appointments.

We booked a Taxi for 11.30pm on Saturday 2 August 2025 in Aston Clinton - one month in advance - but the taxi arrived 30 minutes late with no explanation. The driver said he bid on the journey whatever that meant. I appreciate a busy evening due to the beer festival but a booking weeks in advance should take priority over on the night ones.

Previous poor experience includes an impatient driver and being charged for a no-show despite getting a fake call and out the door in under 5 minutes.

The company is always on point with its pick ups. Have been using it for a while and never lets me down. Would highly recommend it