Cactus Kingdom Reviews 1,172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that are healthy and thriving. Many highlight the thoughtful and secure packaging, ensuring items arrive safely and in excellent condition. The delivery service is frequently mentioned as fast, reliable, and efficient, with orders often arriving promptly. Reviewers also appreciate the wide selection of unique and hard-to-find species, as well as the helpful customer service. However, some customers experienced issues with orders not arriving or being delayed, which they sometimes attributed to postal services or customs. A few people also noted that some seeds had zero germination or that the product labeling was not always specific enough. Additionally, some reviewers were disappointed with the size of certain plants or the packaging of some products in zip-lock bags.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality of seeds, plants, and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a desire to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the good service, smooth and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. #1 of 1 best companies in Plant Nursery
  2. #4 of 6 best companies in Decoration and Interior Design Store
  3. #1 of 2 best companies in Flower Market
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  5. #8 of 13 best companies in Hobby Store
  6. #1 of 2 best companies in Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

I have not recieved the cactus seed I…

The seeds were late due to postal service issues. The seed were very well packaged an Iam very excited to start them.

January 12, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello Sharon,
Thank you for your feedback. As a courtesy, this order was expedited to get it out one day after it was placed. According to the tracking information, your order was delivered on January 28th - only 1 day after the estimate! We understand delays can be frustrating, but any shipping delays are out of our control. We appreciate your patience as the package made its way to you.

The basic economy shipping option was selected for this order at checkout. We offer two additional shipping options at checkout for faster transit. Our fastest option is a 1-3 day service.

You can see the full tracking with delivery confirmation for your package below.

https://www.canadapost-postescanada.ca/track-reperage/en#/details/LE046108542CA

Thank you and have a great week!

Rated 1 out of 5 stars

Nope

Quick shipping, but that’s about the only good thing I can say.

December 28, 2024
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello B. Long,
Thank you for your feedback! We're glad to hear you were satisfied with our quick shipping. If there’s anything we can do to improve your experience further, please don’t hesitate to let us know. We’re always striving to provide the best service possible.


Rated 5 out of 5 stars

Great experience!

Shipping was relatively fast given the circumstances (Canada post strike). Got high quality seeds, waiting for them to germinate as we speak! Will buy from here again in the future 👍🏻

December 22, 2024
Rated 1 out of 5 stars

The payment system was a little wonky…

The payment system was a little wonky but my biggest complaint is that the order was shipped December 18 and as of January 2 it is still not received.

December 18, 2024
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi James, we have been in contact and reshipped your replacement seeds out as promised some days ago as this order falls under our shipping guarantee. We tried to reach out, but haven't received a reply back. If you’ve now received the cactus seeds, we’d greatly appreciate it if you could update your review to reflect the completed delivery. Your feedback is important to us, and we’re here to assist if there’s anything else you need.

Thank you for your understanding.

Rated 5 out of 5 stars

Seeds were sent fairly quickly from…

Seeds were sent fairly quickly from ordering and received them in a timely manner, only wish I didn't have to do tracked shipping for them but it is out of their control due to postal strike.

December 2, 2024

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