Cactus Kingdom Reviews 1,172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that seeds germinate well and plants are healthy and true to what was ordered. Many people appreciate the thoughtful and secure packaging, which ensures items arrive safely and in excellent condition. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving quickly. Reviewers also commend the company's service, finding the purchasing process easy and communication reliable. However, some customers also noted issues with order delivery, experiencing delays or non-receipt of their items, sometimes attributing this to postal services or customs. A few other people also felt that some products, like seeds, had lower germination rates than expected or that plant sizes were smaller than anticipated.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of seeds and plants,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

People report positive experiences with delivery service, highlighting reliable communication, prompt... See more

Order

Customers had positive experiences with order, praising the simple payment setup, prompt shipment, and quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. #1 of 1 best companies in Plant Nursery
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  5. #8 of 13 best companies in Hobby Store
  6. #1 of 2 best companies in Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good packaging

Good packaging, fast shipping.
I chose to be cheap and no tracking shipping. Item was delivered withing 10days. Communication was good. Won't hesitate to order again.

February 3, 2025
Rated 2 out of 5 stars

Unexpected results.

I'm an experienced grower have grown this type of cactus I went to germinate all 50 seeds in two seperate containers and not one has popped up... I doubt they're going too either it's been like 2 weeks plus.

January 22, 2025
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Reply from Cactus Kingdom

Wayne, you shared photos with us of a water logged muddy swamp in a tray. You say you are an experienced grower. No cactus seed will ever grow in such conditions. Sorry, but we cannot be responsible for grower error. We provide a clear guide online and there is lots of information online.

Rated 1 out of 5 stars

Did not receive seeds

February 3, 2025
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Reply from Cactus Kingdom

Hi Jackson,
Economy shipping was selected for this order, which can sometimes take longer. The estimated delivery time is 14 days, as noted in the shipping details. Today marks only 11 days, so please allow a bit more time for the delivery to arrive. We appreciate your patience and understanding.
Thank you!

Rated 1 out of 5 stars

Never got order

January 29, 2025
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Reply from Cactus Kingdom

Hi Daniel,
Tracking shows delivery was successfully made. We encourage customers to reach out directly to resolve any delivery issues with tracked parcels, as they all come with a delivery guarantee.

Rated 5 out of 5 stars

Ordering on Cactus Kingdom was very…

Ordering on Cactus Kingdom was very easy, the payment process was a bit of a pain but not too bad. All in all it only took a couple days to process my payment, order and ship it and I had my order within a few days. I will definitely order from them again in the future and recommend them to my friends as well

January 28, 2025
Rated 5 out of 5 stars

Absolutely loved it

Everything was smooth and hassle-free, just the way it should be. It's always a pleasure when things turn out even better than expected.

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

Damaged seeds, but most survived

Shipping took about 2 weeks as assumed without tracking— At least half of the seeds I ordered are definitely still intact, but some inevitably did get crushed in their commute. Still 4 stars because I’m not sure what the vendor could have really done to avoid the seed damage in the mail. Maybe you guys could switch to padded envelopes? I would’ve paid an extra few bucks for additional padding if it was an option. The corrugated cardboard just didn’t protect them that well. Hoping to get good germination rates and end up with at least 10 plants!

January 24, 2025
Rated 5 out of 5 stars

Seed Purchase

I have purchased cacti seeds from many greenhouses over the years, and most recently I made a purchase from Cactus Kingdom for a number of seeds. Communication was good, the payment method seemed awkward but functioned appropriately so I can't complain. The seeds arrived in excellent condition with many containing more seeds than I purchased. I have not attempted to germinate them yet, but I have no reason to suspect anything other than typical rates. I will definitely purchase from this dealer again.

February 6, 2025
Unprompted review
Rated 2 out of 5 stars

Better late than never

Recieved a package months later

January 20, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Nick,

To be clear tracking is a premium add-on, and you chose regular mail. The name is quite clear on the order "LETTER MAIL | NO TRACKING" We are not able to cover untracked packages. If you want a delivery guarantee, you have to upgrade to a tracked service as all of our tracked packages come with a delivery guarantee.

Rated 5 out of 5 stars

Cactus Kingdom is great

Cactus Kingdom was very fast and helpful with online questions and responded in 24 hours. They have a great selection of cactus and succulents. Found some very rare and exotic species, seeds. They shipped fast and they arrived in good condition. And they were viable and exactly what I ordered.

January 15, 2025

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