Cactus Kingdom Reviews 1,172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that seeds germinate well and plants are healthy and true to what was ordered. Many people appreciate the thoughtful and secure packaging, which ensures items arrive safely and in excellent condition. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving quickly. Reviewers also commend the company's service, finding the purchasing process easy and communication reliable. However, some customers also noted issues with order delivery, experiencing delays or non-receipt of their items, sometimes attributing this to postal services or customs. A few other people also felt that some products, like seeds, had lower germination rates than expected or that plant sizes were smaller than anticipated.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of seeds and plants,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

People report positive experiences with delivery service, highlighting reliable communication, prompt... See more

Order

Customers had positive experiences with order, praising the simple payment setup, prompt shipment, and quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. #1 of 1 best companies in Plant Nursery
  2. #4 of 6 best companies in Decoration and Interior Design Store
  3. #1 of 2 best companies in Flower Market
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  5. #8 of 13 best companies in Hobby Store
  6. #1 of 2 best companies in Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Payment

Hi! You always deliver like you say you will😊. I had trouble with payment as I put my email where yours was to be. So i ordered 3 times before realizing my mistake. Thankyous!! Keep up the good work yous do!
Shawn

April 19, 2025
Rated 5 out of 5 stars

Cacti Heaven!

AMAZING STORE!
Fast service, excellent products, fresh seeds, unique varieties and friendly positive approach to business. I highly recommend these guys I have made several orders and every time I have received top notch service and high quality seeds.

May 2, 2025
Rated 5 out of 5 stars

I’m very happy with my purchase from…

I’m very happy with my purchase from Cactus Kingdom! The seeds I ordered arrived very fast and they look great! I was super impressed with the selection of species on the website. The fact that they are a Canadian website is even better. I’m happy to buy local.

May 2, 2025
Rated 5 out of 5 stars

The Best

I've purchased seeds twice in recent months from Cactus Kingdom and both orders arrived in good time. The first order 8 days and the second order 6 days. I'm in the United States. My first seeds are germinated and thriving and I'm looking forward adding to my cacti collection. Great quality seeds, selection and communication.
Cactus Kingdom is a pleasure to do business with.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Border customs/UPS lost my package

Border customs/UPS lost my package but Cactus Kingdom still made it right and replaced my seed order. They are dedicated to make their customers happy regardless of the circumstances and that means a lot. I will definitely order again.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Buying from this company was a great experience. Quick communication, fast shipment and no problems. Would buy from again.

March 28, 2025
Rated 4 out of 5 stars

Well

Well, I haven’t talked to anyone and just ordered online. The seeds I ordered came at appropriate time. So small I lost a pack already. But that’s on me. I’m waiting for live caucus soon

February 10, 2025
Rated 5 out of 5 stars

This place is fantastic

They have a terrific selection of cactus. The specimens they sent me were in excellent condition. The cold weather packaging was impressive. Great soil selection as well.

My only quibble is that when you pick the medium or large plant option, you don’t know what you are going to get. Matt emailed me, though, to say he would help me pick specimens. So, reach out to him if you have something particular in mind.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Six days and already one as sprouted

I ordered seeds and they arrived quickly. I was able to germinate them the day. they arrived 6 days later already have one seedling the packaging was ok but could be a little stiffer.

February 10, 2025

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