Cactus Kingdom Reviews 1,172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that seeds germinate well and plants are healthy and true to what was ordered. Many people appreciate the thoughtful and secure packaging, which ensures items arrive safely and in excellent condition. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving quickly. Reviewers also commend the company's service, finding the purchasing process easy and communication reliable. However, some customers also noted issues with order delivery, experiencing delays or non-receipt of their items, sometimes attributing this to postal services or customs. A few other people also felt that some products, like seeds, had lower germination rates than expected or that plant sizes were smaller than anticipated.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of seeds and plants,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

People report positive experiences with delivery service, highlighting reliable communication, prompt... See more

Order

Customers had positive experiences with order, praising the simple payment setup, prompt shipment, and quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. #1 of 1 best companies in Plant Nursery
  2. #4 of 6 best companies in Decoration and Interior Design Store
  3. #1 of 2 best companies in Flower Market
  4. #1 of 1 best companies in Herbal Medicine Store
  5. #8 of 13 best companies in Hobby Store
  6. #1 of 2 best companies in Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very Healthy Plants

I recently received three plants that were much bigger than I'd expected, so I was thrilled with that! They were well packed and arrived safely without any damage. The courier company was also top notch. I will definitely be shopping here again.

June 19, 2025
Rated 5 out of 5 stars

Perfect!

No issues with my order. Items arrived as expected, everything looks great! The team was accomodating and helpful when I decided to make changes to my order after it was placed. Thank you!

June 19, 2025
Rated 5 out of 5 stars

Seeds and service you can trust

Loved the selection of cacti on the website and the ease of purchasing, the tracking service was great for my seeds travelling halfway around the world to NewZealand, with satisfying germination rates I have around 1000 babies to look after, a great hobby which will pay off in the future, I look forward to my next 2000 seeds in the coming months. Awesome, thank you Cactus Kingdom.

June 10, 2025
Rated 1 out of 5 stars

It never arrived

It never arrived

June 16, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Michael,
Unfortunately, we do not have control over parcels once they have been delivered. You mentioned being away for several weeks during the delivery period, and during that time many things could have happened to the package. It’s important that parcels are collected promptly once delivered, especially if left in an unsecured location.

Rated 1 out of 5 stars

Still haven't received shipment

Still haven't received shipment. Wish I could give 5 stars!

June 16, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Brittany,
We sincerely apologize for the delay with your shipment. Your order was delivered since. While we always aim for timely delivery, occasional delays can occur that are unfortunately outside of our control—such as carrier issues. We're happy to confirm that your order has now been successfully delivered. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Can’t wait!

I have not received my order, yet. As it turns out, I didn’t complete the interact transfer properly and cactus kingdom contacted me and cleared everything up.

I would recommend this company

June 1, 2025
Rated 1 out of 5 stars

You should not ship to California if…

You should not ship to California if you know the shipment will get confiscated. You are wasting seed I am wasting my money terms and conditions signed or not

June 4, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello Oscar,
We’d like to clarify that it is not true that all shipments to California get confiscated. Most deliveries to customers in California are successful. However, as outlined in our terms and conditions, it is ultimately the responsibility of the customer to know and follow the import regulations of their state.
We're sorry to hear about your experience. As mentioned via email, we understand you've had issues in the past receiving shipments from out of state, and we truly regret that this order may have met the same fate.
We had offered to resend the seeds at our cost but you were not able to provide any evidence and stopped responding.
Thank you for your understanding.

Rated 5 out of 5 stars

This was a very fast and easy…

This was a very fast and easy transaction. I received my seeds in a very timely matter not to mention I got some bonus seeds, which was very thoughtful!
I’ve actually just planted these and I will see what the outcome is but so far this company seems reputable and amazing to deal with. I would certainly purchase from them again ☺️

June 6, 2025
Rated 1 out of 5 stars

Watch out for the scam they charge me…

Watch out for the scam they charge me twice and I try to resolve it with them and they deny even with proof

May 23, 2025
Unprompted review
Cactus Kingdom logo

Reply from Cactus Kingdom

Placing two separate orders on the same day = two separate charges. There was a lot of difficulty grasping this notion for Jacob G-T. We have already provided the necessary clarification regarding their account.


This claim is entirely inaccurate. This does not reflect reality. All transactions are processed correctly and an automated system cannot simple charge twice when the customer is the one checking out online!

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