Cactus Kingdom Reviews 1,172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that are healthy and thriving. Many highlight the thoughtful and secure packaging, ensuring items arrive safely and in excellent condition. The delivery service is frequently mentioned as fast, reliable, and efficient, with orders often arriving promptly. Reviewers also appreciate the wide selection of unique and hard-to-find species, as well as the helpful customer service. However, some customers experienced issues with orders not arriving or being delayed, which they sometimes attributed to postal services or customs. A few people also noted that some seeds had zero germination or that the product labeling was not always specific enough. Additionally, some reviewers were disappointed with the size of certain plants or the packaging of some products in zip-lock bags.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality of seeds, plants, and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a desire to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the good service, smooth and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. #1 of 1 best companies in Plant Nursery
  2. #4 of 6 best companies in Decoration and Interior Design Store
  3. #1 of 2 best companies in Flower Market
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  5. #8 of 13 best companies in Hobby Store
  6. #1 of 2 best companies in Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Exellent experience.

Experience is great because Cactus Kingdom is one of very few places where so precious species can be found that if to choose between some cacti and ring with diamond I would choose of course these cacti.Delivery is good, fast and safe. Cactus Kingdom gives to it"s customers good spirit and happyness. Feliks Povod.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Cactus rotted, refund offered then retracted

Cactus rotted upon transplant even though I followed their instructions online. Left a review here to which they replied I should reach out because “We would still like to try and assist you,” I did so and then they backtracked and said it’s been too long since I ordered for a refund (what?) and that all they could do is 50% off my next order. Won’t be ordering again.

December 6, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

HI Christian, Sorry to hear that. It looks like your cactus was delivered the 14th - One month ago... It was shipped express with a heat pack.
We offer a safe plant delivery guarantee on all our plant shipments if we are contacted within a reasonable amount of time.
If this was a shipping issue, how come you didn't reach out sooner ?
We would still like to try and assist you however.
Please feel free to email us with pictures and we would be happy to still try and help.
Thank you, and Happy Holidays!

Edit: We want to clarify our plant guarantee and how it applies in this situation.

Our guarantee covers issues related to shipping, and we always stand behind our shipments when a problem occurs in transit. In this case, however, the concern was raised several weeks after delivery and relates to the plant’s condition well beyond the shipping period.

When you first contacted us, we responded promptly, offered guidance, and encouraged you to follow up so we could explore possible options. Unfortunately, the next update came several weeks later, at which point the timeframe to submit a claim with the shipping insurance provider had already expired. These claim timelines are set by the insurance companies and are outside of our control.

Although this matter was not related to shipping and was reported well after the applicable window, we still offered, as a courtesy, to cover 50% of the cost. This was an exception made in good faith for an issue that occurred long after delivery.

When rare problems arise, customers typically contact us within the same week, which allows us to assist effectively. In this case, the report was made more than a month after delivery, and we are not able to assume responsibility for plant care or condition at that point.

We appreciate your understanding and ask that expectations remain reasonable in situations like this.

Rated 5 out of 5 stars

Cactus Kingdom is awesome!

Cactus kingdom was awesome. I wanted to buy a specific setup for a friends 50th and they helped me throughout the whole process. Customer service was excellent and my friend was super happy.

December 8, 2025
Rated 4 out of 5 stars

Details and satisfaction

Got exactly what I wanted, tracking was perfect. I ordered some wild collected Peruvian Torch seeds. Label on the seeds just said T.P (trichocerus Peruvianus). Would 5 if that little detail gets sorted out. Just to make sure I got exactly what I ordered. Cutting arrived pretty wilted, to be expected to ensure a good scab so it doesn't rot when placed on dry soil. I'll order again for sure!

December 7, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Jon, The label on the seeds will always match the title of the item. So in this case "Peruvian Torch Cactus Seeds" will appear as "Peruvian Torch" on the seed label while the PT nursery seeds will appear as "Peruvian Torch Nursery". We can confirm you indeed got the correct seeds. Thank you and Happy Holidays!

Rated 5 out of 5 stars

Love CK!!

Love CK!!
Great variety and awesome customer service. Will definitely be ordering from them again :)

November 11, 2025
Rated 5 out of 5 stars

Friendly and responsive to emails

Friendly and responsive to emails. Items were healthy and as advertised. Shipment arrived in Nov with a heat pack that was still warm and the package was well sealed to hold heat.

November 10, 2025

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