Called the emergency gas line Because we smelt gas . Operator was polite and helpful and sent a engineer out.samual arrived with in half an hour. He explained the what he and his trainee was going to... See more
Company replied
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Review summary
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Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
Hi just wanted to.say when I had .y gas pipes fitted they done an a amazing job an when there was no water the lady called verity helped me to wash my hair has I wasn't able to do it due to my rheumat... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
Company replied
Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had so many issues with my…
I have had so many issues with my boiler and its taken many months of dealing with multiple parties. Today the Dream team from Cadent arrived and i pray i now have gas flow to my house. Simian , David and Harrison from Broxbourne area were absolutely above and beyond brilliant. Last week keeley helped and got the ball rolling . Thank you all of you who helped get my house back on the grid. Its been a super stressful 6mths with issues.
May 19, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very impressed.
We had to order a replacement safety locking valve for our elderly Mother. The team couldn't have been more helpful and a very friendly and polite engineer arrived the next day and fitted it !!! Excellent all round, very impressed.
May 15, 2025
Unprompted review
Reply from Cadent
Good afternoon Mark,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fast and friendly service provided by…
Fast and friendly service provided by the Cadent team.
The gas supply pipe in the meter box was worn, swiftly replaced by a lovely polite young man. Couldn't have been more helpful.
April 22, 2025
Unprompted review
Reply from Cadent
Good afternoon Miss Jones,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fantastic service
Fantastic service, the guy who came out was thorough and didn’t leave until he found the issue. Very professional and friendly.
April 23, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gentleman that came out was polite
The gentleman that came out was polite, respectable and listened to everything we said carefully. He reassured us and explained to us what the problem was in great depth. He was very helpful and we would recommend Cadent to anyone.
April 26, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Having been without gas for 2 days
Having been without gas for 2 days, first day not being turned until after 7 in the evening, day 2 the same. No way of cooking hot food as I don’t have either a microwave or an air fryer. No hot water. There are no engineers to come and turn the gas back on as this is a different team! Contacted the number on the card, same old crud response. Totally unacceptable. There’s an elderly lady in our close what is she supposed to do. I think some form of compensation should be on the cards.
May 15, 2025
Unprompted review
Reply from Cadent
Hello Judith
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
0 characters on their drivers!
0 characters on their drivers
Was one driver on Sunday near Croxley green where was event .A lot of people pass the road and one driver from Cadent showed inappropriate signs to the drivers who running slowly and to the people who pass the road
Reporting to the Cadent Company but no action regarding this incident
What do you expect from one of this driver?’
PS
Already send it to company with all evidence but nothing!
They tried to hide it all mess
May 10, 2025
Unprompted review
Reply from Cadent
Hello Romeo
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Get it right 1st time
For about the forth time in the past 12 months Cadent have been 'repairing a leaking gas pipe at the crossroads of Torrington and Belvidere in Wallasey. When are they going to fix the issue once & for all? Get it right 1st time Cadent
May 13, 2025
Unprompted review
Reply from Cadent
Hello Debs
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Friendly service
Great service from Steve, made us feel very reassured and empowered to follow up our issue with the landlord. He made the system safe, and gave us helpful information and leaflets.
April 14, 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick response from the team
Quick response from the team, friendly and efficient.
April 18, 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very friendly and helpful in fitting my…
Very friendly and helpful in fitting my new boiler.
The engineers helped me understand the instructions on how to work my boiler.
April 14, 2025
Unprompted review
Reply from Cadent
Good evening, Thankyou for your positive review!
Please could you email this into us at wecare@cadentgas.com so that we can log an official thankyou to the engineer that attended? Thankyou, Cadent
Engineer service
Engineer arrived within an hour problem was low gas pressure he explained everything to me checked and adjusted regulator and that c/heating boiler was now getting the correct pressure at all time was very polite and clean in his approach
April 16, 2025
Unprompted review
Reply from Cadent
Hello, Thnak you, if you could, please email wecare@cadentgas.com with this and your address so we can log an official thank you to the engineer. Thank you
Awesome response and resolution..well done Cadent
Emailed Cadent to express concern re gas pipe sticking up on driveway, and our new heavy vehicle driving over it. Within minutes of sending email, I got a call, next came a home visit to check the pipe (same day), next came engineers to sort the pipe (next day), then came gas fitters to turn our gas back on (same day)…..all within 24 hours. Best service I’ve seen in a long time…well done Cadent, wish all contractors were as efficient! All staff we spoke to were pleasant and helpful can’t fault any of them.
May 12, 2025
Unprompted review
Reply from Cadent
Hello! We are happy to hear this, if you could, please email wecare@cadentgas.com so we can log an official thank you to the team. Thank you!
Excellent service from Cadent
We had a new gas boiler installed by a leading national installation company. The next day I could smell gas leaking from the meter box. Cadent were called and their engineer arrived promptly within 30 minutes. He did a thorough check and identified the source of the leak. He was horrified by the way that the installation contractor had fitted new pipe work to the meter. He cut out the faulty pipe work and replaced it. He was polite, efficient and tidy, and explained what needed doing at each stage. Brilliant service!
April 2, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Excellent service when the council rang…
Excellent service when the council rang them I my behalf as I had gas leak from my gas meter cadet was there within the hour the gent that came was very good friendly and explained things for me he respected me and my property
April 9, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Absolutely excellent service by the…
Absolutely excellent service by the Engineer. He was professional, courteous and his customer care skills were fantastic. Felt extremely confident after he had checked everything out.
April 4, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Turned up within 15 mins of the call
Turned up within 15 mins of the call, did not have the part on his van, however someone else arrived within 10 mins with the part and sorted the leak! Also checked my boiler was up and running once the gas had been switched back on,reassuring me that the gas leak had been resolved. very professional and polite young men, credit to your company
April 7, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
We haven't had gas for 2 years as all…
We haven't had gas for 2 years as all electric. Received a "missed you" card as they want to disconnect the service - but no contact to arrange in advance and don't answer the phone number on the card - wasting both my time and money- bring back nationalisation.
Further update. Phone call in response next working day - promised a call from relevant department same day - 2 day later hasn't materialised but a bill from my phone company for £16.34 for ringing them on the "premium rate number" on their card - and thats for being kept on hold for nearly 19 minutes and never speaking to anyone - They don't deserve the 1 star minimum.
May 8, 2025
Unprompted review
Reply from Cadent
Hi
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Within 30 mins of me smelling gas and…
Within 30 mins of me smelling gas and calling they were at my door and fixed the problem straight away. Friendly, professional, service, respecting my home leaving it tidy. Also great communication and safety advice from customer service.
April 4, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
We could smell gas in the street
We could smell gas in the street. And in the house I thought we had a gas leak. I called Cadent. The call centre told us to turn off the Gas at the isolation valve and open all windows and doors which we did they said the gas engineer will be there as soon as they possibly could be. He was here in under 30 minutes. The Engineer introduced himself and presented the correct ID. Then the Engineer mythologically went around the property testing all around the house for a gas leak and then even went round the perimeter and checked our air bricks. Then the engineer checked all gas devices and even supply us with a free carbon monoxide detector. This is amazing service and going above and beyond my expectations well done. 👍🏼
March 24, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
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