Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
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Review summary
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The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
Company replied
Can not thank them enough. Gavin from cadent came to our house when our meter stopped working and he was absolutely amazing. He communicated very well, was very friendly and professional. Since my... See more
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Had gas pipes fixed in our Road Anderson Close Brilliant lads very polite cheery guys great job working non stop kept everything clean during this bad weather When finished all better than t... See more
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Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Professional and very helpful service
Professional and very helpful service
May 16, 2025
Unprompted review
Reply from Cadent
Hello Lomesh
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gas engineer was most helpful,with…
The gas engineer was most helpful,with the gas leak I had he had to turn the gas off.
And he arranged for a British Gas Engineer to come out and fix the gas leak,I had three gas leaks and they were all fixed.
April 28, 2025
Unprompted review
Reply from Cadent
Hello Kenneth
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am not happy what so ever
I am not happy what so ever, they were fitting new pipes outside my house, they broke 2 of my solar lights in my garden, I decided to report it to this company and after I did that the work men broke more on purpose, I would recommend moving everything out of your garden first as they don't have any respect for anybody.
May 27, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Unsafe gas meter
Poor customer service, extremely long wait on calls. Not interested in unsafe gas meters but instead want money to come out and move it.
May 27, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Very professional company
Very professional company, engineer was very polite and quick to source the gas leak. Nothing was too much trouble excellent service.
April 28, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient service
The engineer arrived quickly after our plumber reported that the main gas isolator was stuck, and was friendly, polite and thorough, explaining what he needed to do at each point. He finished work as quickly as he was able and left everything tidy afterwards
May 2, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fast efficient Gas Main Survey
The gas main surveyor who attended & then the relevant engineers that attended after small leaks were detected were pleasant helpful & explained what they were here for & what they were doing in plain understandable terms.
May 1, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Came in quick time.Once the job was…
Came in quick time.Once the job was done.Checked all our gas appliances.
May 7, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick Out, Professional and Reassuring
Martin was very professional and calm. He was quick out after our call and he found the problem very quickly and capped off the gas. He also gave us aftercare booklets so we know what to keep an eye out for in future if we have a gas leak again etc.
overall we was really happy with his service.
Thank you
May 4, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
As soon as I smelt gas I, phoned cadent and a engineer arrived within 30 minutes and he was very polite and friendly. He found the leak and capped it all within about 20 minutes and explained what he had done and what I needed to do. It was great service and if I need them again I wouldn't hesitate to call them.
May 4, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Immediate response
Response was immediate to the report of our gas issue, initially to the supplier, an additional concern was discovered with the meter and therefore required capping. We weren’t informed in advance of their visit, fortunately a family member was at home to provide access, but we were given a portable hob, a heater and a food voucher until the gas faults were fixed, which was greatly appreciated.
April 28, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great knowledge and saved the day not…
Great knowledge and saved the day not all heroes wear capes.
May 2, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Having a recent dealing with Cadent…
Having a recent dealing with Cadent their engineer , was very helpful and respectful when working at my property, could not have asked for a better service
May 5, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very fast response and very thorough…
Very fast response and very thorough service can’t fault at all
April 24, 2025
Unprompted review
Reply from Cadent
Good afternoon Mr Caves,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Company are at work at Ramuz drive…
Company are at work at Ramuz drive Westcliff on sea laying new pipe all for these guys doing there work but start work at 6:30 am making noise is not acceptable and they called out at midnight to fix a leek that surely they should have sorted through the day decided to leave van running speaking loudly and slamming van door at midnight and windows open because it has been warm whatever happened to having respect for people
May 20, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Excellent response and service
Excellent response and service. Also provided great advice.
April 23, 2025
Unprompted review
Reply from Cadent
Hello Georgina
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fault fixed quickly by a competent and helpful engineer
Engineer arrived less than half an hour after I reported a fault. He was polite and helpful and fixed the fault quickly. Everything is working perfectly since.
April 1, 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Unhappy customer
Cadent visited my house to change pipe on outside of house,.I have a two year boiler that has been working fine.After the cadent men had left I noticed the pipe under the boiler was leaking.it was obvious it was something to do with the work they had done because it was perfect before they started there work.So I rang cadent up ,and was told it was my responsibility .what a cheek. So basically it cost me money because they didn't do there job right.
May 5, 2025
Unprompted review
Reply from Cadent
Hello Julie
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
I have had so many issues with my…
I have had so many issues with my boiler and its taken many months of dealing with multiple parties. Today the Dream team from Cadent arrived and i pray i now have gas flow to my house. Simian , David and Harrison from Broxbourne area were absolutely above and beyond brilliant. Last week keeley helped and got the ball rolling . Thank you all of you who helped get my house back on the grid. Its been a super stressful 6mths with issues.
May 19, 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very impressed.
We had to order a replacement safety locking valve for our elderly Mother. The team couldn't have been more helpful and a very friendly and polite engineer arrived the next day and fitted it !!! Excellent all round, very impressed.
May 15, 2025
Unprompted review
Reply from Cadent
Good afternoon Mark,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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