Cadent Reviews 1,464

Without gas for 2 weeks.. Wrote a bad review last week but spoke to Adrian who gave me hope .. still waiting. Unacceptable

reported smell of gas from gas meater, Engineer attended 10 mins later, found leak on gas intake pipe replaced it, Checked all apliances ,were safe.Final check.all okay,Could not fault attendance and thoughness at all,

Unbelievable, Cadent Gas a Bunch of Professional Clowns don't even follow their own Code of Practice which requires them to Notify Property Owners in advance of any Planned Maintenance Works. Whilst away from my Property for 3 days Cadent turned up unannounced & without any notification and dug up the Concrete Drive Way and garden causing major damage . They left the area on the driveaway a mess with excavation leaching and turning driveway into a mud bath and slip hazard. Grassed Lawn also turned into a mud bath due to Heavy vehicles reversing. Cadent Gas don't give a monkeys about customer service and the Energy Ombudsman is in cahoots with these clowns.

Update: 13/01/25: I have today been informed someone slipped on my driveway and ended up hurting themselves so can look forward to a bloody injury claim, thanks a lot Cadent. This matter has been passed onto solicitors.

Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the space of two days. Today more came and filled in the holes that were left. Accurate and fast work. Absolutely amazing. Thank you

I contacted Cadent over an issue with shale and they got back to me almost by return. An engineer came the next working day, Matthew Mulley did a quick check and carried out a service to my meter. He was knowledgeable and friendly. First class.

Cadent gas are now looking to make a lot of money from anyone who added an extension to their home. I was told they are going to charge you around £800 to move your meter.
In around 1997 I moved into my current home. Divorced woman with 2 children. In 2025, Cadent gas told me, unless I moved my gas meter, they would cut off my supply, and charge me around £1742 for the honour. IT IS CALLED A BUILD OVER
So a meeting was set up, with Tony from Rugeley, their electrician supervisor. My son, a gas engineer attended. Tony said it needed to be moved, so we agreed. It was moved, in June 2025. Then their sub contractors Daneways came and parked on my drive with a very large vehicle, too large for a standard drive, 40 tonne i think. Sunk it, then used a grab to remove waste, further damaging my 3 yr old driveway. Eventually, after a lot of stressful conversation, Cadent gas said they would reinstate my driveway. This took place finally months later. The result. On fixing it, there is a minimum of 200 + blocks being faulty uneven, or damaged. And that is the minimum. I still have an area that appears sunken. My driveway was perfect. I was told ' you won't know the difference' after we finish. It will look perfect. My driveway, was perfect. Now it depreciates from the house resale value. It requires relaying. But cadent gas state, it is under a 2 year warranty. So if I am unhappy, I can use that. Who lays a driveway that requires so much relaying at completion ? Apparently cadent gas are happy with this, and refuse to put it right. Their advice to me is, take it up with the ombudsman. They didnt even install the earth bonding correctly,.and moved the meter twice. It has been the year from hell. And Cadent gas have been the cause of that. I have been fighting this since July 1st. My health has been severely effected, due to stress. Every day, I look at my drive and see what i fought for 3 yrs ago as someone ripped off by another contractor, who took my £1500 deposit and ran..Cadent gas are just as bad. If not worse.They have left me with a driveway that I would NEVER PAY FOR. It wouldn't stand up to any checks. They change their website to state "building over a gas supply is illegal" and back again. Maybe because they are coming after you next!
I msgd Steve Fraser, the Ceo. So i have been dealing with Amie More. Head of his complaints team
You cannot go any higher. So this is Cadents final words. COMPLAIN TO THE OMBUDSMAN !
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Lovely Team. The best Company in the world !
Merry Christmas and a Happy New Year to all !

Driver of Rk 22 fvj has failed to indicate on 36 roads now has emerged across four Lanes causing e
Everyone to perform emergency stop police have been found and I've been sent after this driver and to your company

Fast response after reported gas smell.
Engineer Mark Bennett was very understanding of the elderley customer's needs and entered him on register for future visits.
Job completed on same day leaving Mr Shenton confident he was safe and very happy that the job was done well.

British Gas called Cadent in June who said they needed to move a box from under a side porch that has been there 40 years and was fitted there by British Gas but was dangerous.
I’m a pensioner and they waited to send me a letter in December saying they will cut me off 6 days before Christmas giving me a bill for £700, nice enough to say I have no choice and can pay monthly £30 a month out my pension no choice at all. Disgusting service to a pensioner

From the initial call to National Grid to report the smell of gas inside our home, to the Cadent engineer attending, identifying the source of the leak and fitting a new meter, it took less than 2 hours to resolve. Jake was lovely, friendly, professional and explained the issue was a gas leak at the meter, explained what he would do to resolve and the next steps for me to report to our supplier. The service and your employees are a real credit to you. It is a scary and worrying situation to be in, having a gas leak inside your home but it was handled with care and urgency.

An engineer named Danny attended my emergency call out this evening. He arrived within an hour, was very polite and very proficient testing for leaks.
He ensured all gas appliances were reconnected and working before he left and his explanation of the issue was reassuring. I don't normally write reviews but this guy really impressed my wife and me and deserves to get credit for the excellent service he provided.

The man who came out to my house was absolutely amazing, he went above and beyond what he was there to do, and helped me to get my boiler working even though he was there for the gas!! I live on in Burslem, and he is truly a credit to the company. Thankyou so very much

"We put our customers at the heart of everything we do"
"altering the position of gas meters and pipes can be a completely alien concept to many homeowners, but it doesn’t have to become a stressful event. Cadent are committed to helping this work go ahead as smoothly and easily as possible. We pride ourselves on offering first-rate customer service"

Didnt realise bullying was per of the First Rate Service

There is new pipework being laid in my road and as part of that work, they need to lay new access pipes to my property and they want to relocate the meter.
They wanted to mole the new pipe in and we agreed the works plan.

No problem - the work has to be done and everything was agreed.

I asked for a letter confirming show me what they are responsible for etc and if they damage my property etc.

No letter. No surprise there then!

But today, purely by chance of us discussing giving me reasonable acess to my drive (could barely get s tiny car on there with them not providing the necessary ramps etc) it turns out the supervisor has changed our agreed plan saying that they only do the cheapest works and now he will decide where the meter goes and it will go in a spot that we have not agreed, and is both unsightly from the front of the house and would restric access to the side gate and back garden.

When I said that is not what we agreed and not acceptable, I was told that they are going to cut my gas off unless I agree to his decision.

I asked if he would accept this treatement on his property, he refused to answer - saying we only do what is the cheapest option - with GAS PIPES!

BTW - we are talking about moving the meter 1 metre as planned, which is about one meter from where they want to restrict access to my side gate/ginnel for garden access, bins etc

I had a someone from this company came to me as thay needed cut gas of as there was a leak. Thay offered me 30 food vouchers and I thought that was good. . That was a very nice a kind thing to do I’ve said I’d pass it over to help other ppl . And it ended up 60 thay gave me so thank you very much

Cadent came this morning to cut off the gas supply to an empty property next door. They cut off our gas supply, spent hours banging around in our property and left us without gas until an engineer could come to purge the system. Then they went to thw wrong address and cancelled job. After 1 hour on phone, promised to come within 4 hours, then cancelled again. We are two over 60’s who have had no heating or hot water all day and been stressed all day. This wasnt even for our property and we have been treated DISGRACEFULLY. Claim for compensation has been made. DO NOT TRUST CADENT.

I have called Cadent 3 times to complain about workers idling in their vans for very long periods of time outside my house (up to 90 minutes, typically starting at around 6am). Each time, the company has sent someone to knock on my door and tell me they will deal with it - but the workers keep idling on the street, causing noise and air pollution.

I was left disappointed about the treatment I received from 27-29 October. I was told on 27 October that my gas would be turned off on 28 October for a few hours in the afternoon - someone would have to come into the house to turn it back on. I ensured I was available however nothing happened. I had to go out on the afternoon of 29 October- nothing happened during the morning - but I got home at 5.00 to find my gas had been turned off and all the workers had disappeared. I called the emergency number you provided and was told that all the engineers were busy on call outs in Staines/Slough - they would TRY and get to me. Was I supposed to go all night without gas?

I am a vulnerable pensioner and I am horrified that this was allowed to happen - and probably happens often - surely one worker should have been left on duty - it was only 5.00?

Sent from my iPhone

Had a visit from lee downie today , made me feel very safe and gave me some great advice. Reassuring me the whole time that there was not a gas leak and done all the correct checks, worn shoe protectors while in my home, also Reassuring me that even though I didnt have a gas leak was better safe than sorry and to always call if any doubts 10/10 !

I called Cadent after thinking I could smell gas in my property. Andy arrived within the hour — in the very early hours of the morning — and immediately put me at ease. He introduced himself clearly, checked the house, neighbouring properties, and the gas meter thoroughly — twice — before leaving.
Andy took real care to explain everything, offered great recommendations for carbon monoxide alarms, and reassured me that I was safe. His professionalism, calm manner, and genuine concern made a stressful situation so much easier.
An absolute credit to the team — thank you, Andy!