Cadent Reviews 1,464

Presently replacing pipes CH43
Ahead of their arrival we were supplied with a leaflet of what to expect.
None of the promises were adhered to (2 days written notice when access required - only happened once note through the door 12 hours before and they failed to turn up, the rest of the time they knocked in the hope that you were in).
Total lack of courtesy to residents, walking mud in, holding conversations with each other after you had answered the door and expecting you to stand there until you were ready.
Leaflets indicate that they expect you to take holidays to ensure they can access your property!
When they say they will return in 15 mins, - add a few hours.
A very young team of employees from the north easr - lacking a mature team leader.
no professional pride whatsoever,

I’m absolutely amazed with the service from start to finish — from the initial call to the engineer attending. Couldn’t fault it. ⭐️⭐️⭐️⭐️⭐️

Lee and Triumph came to sort my gas meter today, they went above and beyond, they were lovely guys who knew exactly what they were doing, professional and friendly. Thank you guys you have one happy customer.

Excellent service provided by Umair from Cadent. He was professional, courteous and dealt with the issues with efficiency and speed. Very happy customer.

All work carried out on my house the first guys who moved gas meter position was all good the trouble is getting the make good jobs done pipe work in cupboard messy and not removed excess pipes electric bonding still not finished on mine or neighbours house drive walk way still not cleaned and treading mud In house as a disabled person I am looking at paying for the works to be done I will be out of pocket

As expected a copy and paste reply bad manners and disrespectful from a company who only wants money perhaps a formal complaint to the local mp will help

Cadent are a mixed experience.
They replaced the pipes and moved our meter outside. The senior supervising team seemed good. Provided free heaters and hot plates so we weren't without heat or cooking means during works.
The guys on the ground not as good. Always trying to trick us into agreeing to do the work in a way that was easier for them rather than how it would be better for us. And the way they jack hammered the concrete patterened driveway unnecessarily was shockingly sloppy. Threw away the bolt ground locking parts and also the vibrations on pavement shifted a portion of our front out driveway, sinking it a little due to the weight of our parked car on it and opening the expansion joint seals. Denied responsibility so I will end up fixing it myself best I can. Cracked the perimeter wall mortar too.
So pretty poor experience really.

Update: Also discovere dthey had damage two of the front garden trees with their grapple truck and hid the damage so it looked like the branches had just been pulled out. Absolite joke of a company. and they didnt fix the driveway they damaged or even pay for the new sealant for the dislodged joints silicone.

The gas engineer helped me to identify the problem of my gas supply. He arrived less than one hour after my call. I appreciate his service.

This company is currently replacing gas mains. Received a note to say that supply would be cut off for a day.
Later stopped by an employee who asked to enter, without providing ID.
Subsequently left without supply for four days
While work was being carried out I was asked to dig up a bush, that had already trimmed back.
The staff member was verbally aggressive, complaining he not viewed the gas meter earler. This was irrelevant as I would not have remained at home for them to complete the work. Needing to purchase more gravel after drive was dug up

The roadworks in Clacton the co15 area and you are leaving extension leads everywhere and it a trip hazard I wish can add photos on this review and leving generators where the public can go near them is so dangerous

Two years in a row you have closed our road and restricted parking to our customers. Once again nobody has replied to my complaint and once again we’re held at mercy to you. For the last three days there has been no workers on site but you have not removed the cones to our customer parking. Nobody can stop or park.
Two weeks of reduced income actually impacts small business in a very big way and our hands are tied. And you refuse to compensate. Shame on you again.

Update: Cadent gas have provided a copy and paste response
They don’t investigate, they block. Not one business was successful in claiming compensation over a 7 week period last year.

Very bad servic, very unprofessional.This happened to me second time .The first time in 2024,I book appointment in the morning, I waited for a day , Engineer didn't come ,when I call back,they said that due to Emergency service .They
rearranged appointment to me.Today it was same thing happened to me again.I Booked appointment in the morning between 8:00-12:00 for GT1 survey .
I was waiting Start 8:00-15:45 , no one come .I tried to call them twice , they gave me same reason：due to emergency service, Engineer don't know when they can come ,then I waited untill 5:00, still no one come and no one tell me this appointment was cancelled.How awful your service! You wasted my time as I waited a day at home and couldn't get out, but you don't care it,very disappointed.
Address B26 1ER
Clay Lane

Totally appalling service. Co2 detector battery fault on the report. No gas smell or leak after test but still capped the gas meter. Could have asked tenant to change battery and tested. Small kids under 3 and oap at the house. Engineer Left us with no gas for boiler or cooker and didn’t care. Even though the engineer diagnosed issue as battery replacement battery on co2 device. Poor poor work and no care or consideration for people involved. Had to pay for gas to be put back on after new co2 device installed, couldn’t be bothered with new batteries, rather put new device.

Having to replace gas pipes in our area, Cadent disconnected my elderly neighbour’s gas supply on Monday after having to re route his gas meter. Once reconnected, the boiler needed resetting but the reset button wouldn’t work. Cadent said they are not liable for that and it is now Friday and he has been without gas. They said they tried to contact a charity for help but they don’t have any funds! No heating and no hot water for a vulnerable man who lives on his own is unacceptable. Surely this should not be a charities problem and they should have professional engineers that deal with problem like this. His boiler was working fine before they tampered with it. I raised this on his behalf to Cadent and was informed that there is nothing they can do which I find is unacceptable and outrageous, particularly for a vulnerable man in his eighties. They have not recommended an engineer and will not do anything about this situation which I find is utterly disgusting.

The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got collected. They were polite throughout and made the disruption as minimal as they could. Thankyou Simon and all the team.
Becky painter.

Moved into a new house and had an issue with the gas feeding the property!

Called cadent and found them very polite and proactive!

They got an engineer to attend in under 30mins! Guy called Lewis came out, very knowledgeable guy and was very helpful!

Got the issue sorted within 10mins!

Cant fault this company what so ever!

Thanks Guys

I called my gas supplier regarding a really unsafe meter that was on the floor at our new premises. Cadent was called to do a check on the meter and make it safe.
Ryan came out within the hour that was promised and stayed and supplied us with a safe new meter. Ryan was very professional and did a fantastic job. Ryan gave us information on keeping us safe and all the documentation we needed to take to our gas supplier. Ryan did go above and beyond!
Fantastic service Ryan thank you so much!

The engineers who attended my property when I reported a smell of gas on 2nd October were excellent. Steve, employee number 60005360 was the first to attend with a colleague. They were courteous, efficient and reassuring. The leak was located & a team then arrived to start work. Steve returned the next morning to continue the work & continued to be efficient & supportive. My whole experience could not have been better for which I am very grateful. Mrs A Averill

Utterly appalling customer service from Cadent. Every phone call is a complete waste of time – I am endlessly passed from one department to another, with nobody taking ownership or offering a clear solution. The sheer lack of organisation and accountability is beyond belief for a company of this size.

What makes this even worse is the impact on my business. Because of Cadent’s incompetence and constant delays, my operations are now facing serious disruption and financial loss. Their disregard for the urgency of the situation and the effect on customers is nothing short of disgraceful.

Cadent have shown no professionalism, no efficiency, and no care for the customers who rely on them. If this is the standard of service they consider acceptable, it’s an embarrassment to the industry.

I had no idea about Cadent until this week when I needed to call them because my CO2 detector was bleeping with a high reading.
The call handler was polite and efficient, as was the member of staff who attended my home.
The issue was explained clearly and I was provided with a replacement CO2 detector - albeit not as snazzy a model as mine.

I was impressed by the service level provided - and all for free.

I want to share my experience with Cadent Gas, and in particular with an engineer named William. Our boiler had been making really scary noises and we could smell gas, which was understandably alarming. William arrived within 30 minutes and immediately checked for gas leaks, putting our minds at ease.

What really stood out was his empathy, kindness, and willingness to help, especially as we have a disabled person in the property. He went above and beyond, not only resolving the immediate issue but also talking us through carbon monoxide alarms and helping us get added to the priority register.

William is a real asset to Cadent Gas, and I hope this feedback is passed on to him. Professional, caring, and thorough – we couldn’t have asked for better.