Caenstone Mortgage Advisors Reviews 

141
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Tom went above and beyond to help us with two mortgages. He gave honest and helpful advice and took time to explain our options. Tom and the team were easily contactable and went to great lengths to c... See more

Rated 5 out of 5 stars

I'd had a bad experience with another mortgage brokers and a friend recommended I speak with Kyle at Caenstone. I'm so glad I did. From our first meeting Kyle took me through the options avai... See more

Company replied

Rated 5 out of 5 stars

Had superb service from Tom Knee who arranged our mortgage. Tom could not have been more helpful, was excellent at communicating and keeping us up to date as things progressed and gave us such clear o... See more

Company replied

Rated 5 out of 5 stars

I don’t often write reviews but this was one I had to write. Tom Knee at Caenstone has been absolutely fantastic throughout our move, giving great mortgage advice, with outrageously fast turnarounds.... See more

Company replied

Company details

  1. Mortgage Broker

Information provided by various external sources

Trusted advisors offering a personalised service from first time buyers to portfolio landlords.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

1 review in the last 12 months

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Rated 5 out of 5 stars

Tom went above and beyond to help us…

Tom went above and beyond to help us with two mortgages. He gave honest and helpful advice and took time to explain our options. Tom and the team were easily contactable and went to great lengths to chase up the mortgage providers and keep the process moving.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Tom gives exceptional service

Tom gives exceptional service. I always find him to be knowledgeable, generous with his time, on the ball and responsive. He was a huge helping me navigate the choppy mortgage situation in the latter part of 2023 into 2024. A true professional, Tom is a joy to deal with.

June 6, 2024
Rated 5 out of 5 stars

Brilliant financial support!

Tom at Caenstone has offered me brilliant financial advice for a couple of years now, and has been fantastic throughout. I was guided through and advised on the best mortgage options available, and always felt supported. I will definitely continue to use Caenstone’s services!

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy, friendly and reliable!

Kyle has been my mortgage advisor for the past 2 years. Generally, all the staff at Caenstone are friendly and reliable people. They will always come to a solution of what works best for you, and give options of what fits well within your budget. With the market being so unpredictable, Kyle has given sound advice.

September 30, 2022
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Reply from Caenstone Mortgage Advisors

Mara, Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

We are very pleased with the service by…

We are very pleased with the service by Caenstone. Both Kyle and Nazia handled our mortgage application with professionalism and efficiency. Thank you!

November 29, 2022
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Reply from Caenstone Mortgage Advisors

Thanks for leaving the 5* review!

Rated 5 out of 5 stars

100% will use again

Friendly and informative service from start to finish of a first time buyers mortgage. Kyle and Nazia were extremely professional and great throughout the whole process. 10/10 service would recommend

October 10, 2022
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Reply from Caenstone Mortgage Advisors

Sam, Happy to help and thanks for the 5* review!

Rated 5 out of 5 stars

Shout out to Nazia and Kyle for the…

Shout out to Nazia and Kyle for the excellent service - amazing and relentless effort to get this deal across the line!

August 9, 2022
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Reply from Caenstone Mortgage Advisors

Yacine, thanks for the review. Very happy we managed to get your case completed!

Rated 5 out of 5 stars

Best mortgage brokers around

I'd had a bad experience with another mortgage brokers and a friend recommended I speak with Kyle at Caenstone.

I'm so glad I did. From our first meeting Kyle took me through the options available and gave sound advice, getting me a great deal.

Once the deal was selected the customer care didn't stop there. Kyle and his team fully supported us through the conveyancing process.

If you're looking for a genuine, honest mortgage broker who knows their stuff, then Kyle is your man!

July 1, 2022
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Reply from Caenstone Mortgage Advisors

Ollie, really appreciate the fantastic review and glad you had a great experience!

Rated 5 out of 5 stars

Excellent service

Excellent service. Kyle & staff all very helpful, efficient & friendly. However more importantly they arranged an excellent remortgage for me which suited my personal financial situation. Thank you

June 24, 2022
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Reply from Caenstone Mortgage Advisors

Mike, thanks for the review and glad we could help.

Rated 5 out of 5 stars

Kyle from Caenstone was superb…

Kyle from Caenstone was superb throughout my experience of purchasing my first property. No question was too small for him, he provided patient and thorough answers and explanations at each stage. He made everything clear and helped me find the best mortgage package for me. He always kept me up to date with the latest development even through the Christmas period. He showed genuine interest and care, helping me set up insurance and other details related to a new house, which took a lot of stress out of the process. A coincidental meeting at a conference turned into a model example of what a mortgage broker should be and do. I can’t recommend him highly enough! When I wasn’t sure whether to get an adviser to help with this process, he was more than happy to have a no strings attached consultation to discuss. He also didn’t take offense when I was exploring other options. But I honestly wasted time by looking elsewhere. You couldn’t ask for more with Kyle!

April 22, 2022
Unprompted review
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Reply from Caenstone Mortgage Advisors

Sherifa, Thanks for such an amazing review. We're very happy you had a great experience!

Rated 5 out of 5 stars

Martyn - 5* mortgage broker

I can highly recommend Martyn. He as been a real star helping me to get my 2 mortgage deals sorted. He actually saved me money as he was able to get my mortgage with Santander which the other broker was not able to do.
Martyn has always been very polite, friendly and supportive. He dealt with my mortgages from start till end and was always available when I called and had any questions. He even reached out to me when my solicitor was not on top of getting my funds on time!

November 7, 2021
Unprompted review
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Reply from Caenstone Mortgage Advisors

Andrea, thanks for the 5* review!

Rated 4 out of 5 stars

Definitely recommend!!

We have established a great relationship with Kyle at Ceanstone who is extremely professional and responsive!! Great team

November 3, 2021
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Reply from Caenstone Mortgage Advisors

Aparna, thanks for the review.

Rated 5 out of 5 stars

Martyn helped me secure my dream first…

Martyn helped me secure my dream first home with Help to Buy. He was so knowledgeable, calming and helpful, guiding me through all steps in the process. He went above and beyond and was happy to answer any questions, even those out of his remit. As a first-time buyer this was extremely helpful. I would highly recommend him to anyone looking to buy a new home!

October 15, 2021
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Kyle's been excellent from start to finish!

He was recommended to me by a friend about 2 years ago when I first started looking for a property. He has been helpful, insightful, and extremely responsive throughout the long process. I have already recommended Caenstone and specificaly Kyle around me and the people who got in contact with him were extremely satisfied. I would definitely keep in contact with him for my future transactions and recommend his services to others.

October 6, 2021
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Reply from Caenstone Mortgage Advisors

Hatim, Thanks for the amazing review!

Rated 5 out of 5 stars

Faultless Service

Caenstone and Tom have been excellent mortgage advisors and I've used their services for a number of years.

Tom is always available, responds to queries immediately and always happy to help or give advice. It's always a pleasure to speak to Tom.

Tom and Caenstone have definitely removed all the stress from finding and getting a mortgage and makes the process very easy indeed.

Cannot recommend them more highly.

October 6, 2021
Rated 5 out of 5 stars

Great service

Great service, reliable advisors, always provide a wide range of options suitable for the customers

September 24, 2021
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review.

Rated 5 out of 5 stars

Outstanding service

Outstanding service - Tom Knee fantastic help at all times and extremely professional.

August 9, 2021
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Reply from Caenstone Mortgage Advisors

Ross, thanks for the 5* review.

Rated 5 out of 5 stars

Tom was efficient

Tom was efficient, polite, constructive and realistic with his advice. It was a pleasure to deal with him and he knows his industry extremely well. If required I would always use him again and save the risk of using an unknown adviser of dubious experience.

August 3, 2021
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Reply from Caenstone Mortgage Advisors

Neil, thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Kyle has been excellent from the start

Kyle has been excellent from the start. Being new to buying a place and now remortgaging, he has always put us at ease and is quick to answer any questions.
He has been superb. Would definitely recommend Kyle, which we already have to many people ! Thank you !

July 31, 2021
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave a 5* review!

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