Manuka Money Reviews 127

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing experience. We were first time buyers and completely overwhelmed by the process. We were listened to, and no question were too small or silly. I as so glad we went to Carl for help, thank you... See more

Rated 5 out of 5 stars

Carl at Manuka Money has been absolutely brilliant throughout the process of our mortgage and buying our first home. He guided us through every step of what could have been a daunting process,... See more

Company replied

Rated 5 out of 5 stars

Carl has recently sorted our new mortgage for our house move along with updating our protection policies. We approached Carl because going direct to the lender meant waiting 2 weeks to speak to o... See more

Company replied

Rated 5 out of 5 stars

This is perhaps the fourth or fifth time we have had assistance from Carl and Manuka Money with managing our multiple mortgages for properties we own and let. We keep coming back to Carl as his advi... See more

Company replied

Company details

  1. Finance Broker
  2. Insurance Broker
  3. Loan Agency
  4. Mortgage Broker

Written by the company

Manuka Money is built on a foundation of understanding that for most of our customers, their mortgage is helping them to buy the most important thing they’ll ever own….not just a 'house' but a treasured family home. As well as having many years’ experience as a qualified mortgage advisor, our founder is a family man who believes that as a provider of mortgages and protection, we should be striving to assist people throughout their lifelong journey as a homeowner, not just embracing them as a customer for today. We provide a welcoming service, ensuring that we identify our customers specific long-term needs. Finding the right options for you and making sure you have a full understanding of the process is paramount to the Manuka way. Manuka Money Limited is registered with the Data Protection Act 1998 registration No. ZB292288 and is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 1001383. Registered Office: The New Barn, Gawsworth Business Court, Shellow Lane, North Rode, CW12 2FQ. An Appointed Representative of TMG Direct Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number: 786245 and registered with the Data Protection Act 1998 Registration No: ZA178200. Financial Conduct Authority does not regulate some forms of buy to let mortgages. THINK CAREFULLY BEFORE SECURING DEBT AGAINST YOUR PROPERTY. YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP WITH YOUR REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBTS SECURED ON IT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience. We were first time buyers and completely overwhelmed by the process. We were listened to, and no question were too small or silly. I as so glad we went to Carl for help, thank you for making our experience calmer, informed and helping us with every element

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…


I had a very positive experience with Manuka Money Ltd. The team was professional, responsive, and made the entire process straightforward and stress-free. They took the time to clearly explain my options and ensured I understood every step before moving forward.

What stood out most was their transparency and efficiency. Communication was prompt, and any questions I had were answered quickly and clearly. It’s refreshing to work with a company that genuinely prioritizes customer service and delivers on their promises.

I would highly recommend Manuka Money Ltd to anyone looking for reliable and trustworthy financial services.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Carl at Manuka Money

Carl at Manuka Money has been absolutely brilliant. Communication has been first-class from start to finish, always available on WhatsApp for any questions, no matter how small, and incredibly quick to respond.

His explanations were clear, straightforward, and made the whole process feel easy. The pricing was very competitive and completely transparent, which gave us real confidence throughout.

An absolute pleasure to deal with. Highly recommended!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

We worked with Carl for our remortgage. He was extremely helpful from start to finish. Always on hand if you needed to ask a question. Always had our best interest at heart throughout. We would recommend the company to other’s and will be using again in the future when it’s that time again. Thanks again, Carl

November 13, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely review Carole. It was a pleasure to be able to support you

Rated 5 out of 5 stars

Fantastic service - highly recommend

Fantastic service – highly recommended!

We recently used Manuka Money for our mortgage, and the experience was excellent from start to finish. Manuka got us a fantastic rate and provided so much valuable advice, not just for now but for the years ahead. He really took the time to understand our lifestyle and goals, ensuring we ended up with the right mortgage for us.

It’s rare to find someone who genuinely cares about getting the best outcome for their clients, but that’s exactly what we found here.

I’ll definitely be using Manuka Money again and would wholeheartedly recommend them to anyone looking to get a mortgage or remortgage.

November 3, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you for your wonderful review Bobby and thanks alot for letting us support you with your Mortgage needs

Rated 5 out of 5 stars

Knowledgable and good communicator

I was very impressed with the professionalism of Carl. No question was foolish and his expertise was spot on. He recommended and advised on other options I hadn't even considered (wills, income protection and critical illness). His communication was faultless.

Even when the mortgage rates had dropped he informed me immediately and the change was altered the next day, money back in my pocket. I wouldn't hesitate to use him again and would highly recommend his services.

October 10, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely review Steve. It was a pleasure to be able to support you. Wishing you all the very best in your new home

Rated 5 out of 5 stars

Carl was so helpful

Carl was so helpful, we wouldn’t have managed to remortgage it without his help. He made it so simple. We really enjoyed working with Carl, he didn’t overcomplicate anything and always called when he said he was going to. Thank you so much Carl.

October 26, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely words and review. It was a pleasure to be able to support you

Rated 5 out of 5 stars

Exceptional, professional and excellent communication

We have used Carl to purchase our first home together. From day 1 Carl has been exceptional, professional and an excellent communicator during our lengthy buying process. Carl was there throughout our experience to support us whenever we needed him and his replies were exceptionally prompt.

We had issues during our buying process and Carl was there to ensure we had all the information we needed and was clear and precise with the options available to us and had our best interests at heart to make sure it worked for us.

We would both have no issues in recommending Carl for mortgage advice and support.

Once again thank you Carl !!

September 19, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for the lovely review Sophie. It was an absolute delight to support you on your house buying journey. Wishing you all the very best in your new home

Rated 5 out of 5 stars

Gold Standard!

I’ve had the pleasure to purchase 3 houses with Carl at Manuka over the last 10 years, and each experience has been consistently superb. He always goes above and beyond to find the best rates available, and I really appreciate how regularly he checks in throughout the process. Often, I’ve needed a quick turnaround with numbers and Carl has always been able to deliver fast, clear information that’s easy to process. He makes what can be a stressful experience feel simple and straightforward. Carl is professional, friendly, and genuinely has his clients’ best interests at heart. I wouldn’t hesitate to recommend him to anyone looking for a reliable mortgage broker!

Thanks again Carl.
Danny.

September 19, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

A pleasure to be able to assist Danny. Thanks also for letting us support you once again. Wishing you and the family all the very best in your new home

Rated 5 out of 5 stars

Absolutely fantastic service

Carl at Manuka Money has been absolutely brilliant throughout the process of our mortgage and buying our first home.

He guided us through every step of what could have been a daunting process, as first time buyers, explaining clearly to us what we needed to understand. It made us feel reassured and like no question was a silly one! His communication was brilliant, just at the other end of a phone if we needed him.

We would 100% reccomend Carl to anyone in a similar circumstance, and are happy that he is supporting us further down the line.

Katie & Lee

August 4, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you Katie for your lovely review. It was a delight to be able to support you both and wishing you all the very best in your new home

Rated 5 out of 5 stars

Incredibly experience

I want to express my sincere appreciation for the excellent service I've received from Carl. His support has been truly invaluable throughout the entire process of buying our first house, I am especially grateful for their patience, professionalism, and dedication.
Carl took the time to answer all of my questions clearly and kindly, which made a big difference. I felt supported and confident every step of the way — something I truly value.
I don't have enough words to thanks Carl
I would highly recommend Carl to anyone he is a 5 star guy.

July 29, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you so much for the lovely review Edwin. Thank you also for letting us support you on your home buying journey. It was an absolute pleasure to help you

Rated 5 out of 5 stars

Excellent Service from Carl - highly recommended

I recently worked with Carl at Manuka Money to arrange income protection insurance, and I couldn't be happier with the service I received. Carl struck the perfect balance between being genuinely friendly and maintaining complete professionalism throughout the entire process.

From our first conversation, Carl made me feel at ease while clearly explaining my options and guiding me through what can be a complex area of financial planning. His expertise was evident, but he never made me feel overwhelmed with jargon or pressured into making quick decisions.

What impressed me most was how Carl managed to be personable and approachable while remaining thoroughly professional at every step. It's rare to find someone who can combine such warmth with such competence.

I would definitely recommend Carl to anyone looking for income protection or financial advice. He's a credit to Manuka Money.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Plain sailing with Manuka Money

Carl has been professional, patient, and consistent throughout the entire remortgaging process. Manuka Money were recommended to me by a colleague after a disastrous experience elsewhere, and I couldn’t be more grateful.

Carl not only clearly explained my current options but also laid out practical steps for my future plans. His advice has been accurate and reassuring, turning what had been a stressful situation into something smooth and straightforward.

I’ll definitely be using Manuka Money when I buy my next place in due course —and I highly recommend you do too.

June 16, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely review Louise. It was a pleasure to be able to support you

Rated 5 out of 5 stars

Great Service

Carl has been very helpful with our remortgaging.

He is a knowledgable professional and is happy to listen to your request and provide the best advise to secure the best deal.

I am very happy for the service I have received and can truly recommend Carl to anyone who wants to get an advise on mortgage services.

Carl is available almost any time you need any adviae and his responses are prompt to resolve any queries.

Thank you Carl for all your support.

June 9, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely words. It was an absolute delight to help and thank you for letting us support you

Rated 5 out of 5 stars

A great experience

Carl is brilliant to work with, keeps you up to date, finds the best deals for you and has great aftercare. I'll definitely be going back to him when I need to remortgage

June 3, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you for your lovely review Paul. It was a pleasure to be able to support you on your house move. Wishing you all the very best in your new home

Rated 5 out of 5 stars

Excellent customer experience with Manuka Money

Carl came highly recommended to us and I can see why. Really personable and extremely knowledgeable. Carl has provided a first class customer experience throughout the whole process.

March 28, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thanks alot for your lovely review Tim. It was a delight to be able to support you and wishing you all the very best in your new home

Rated 5 out of 5 stars

Great service

Great service , talked us through every step and always answered every question promptly . Upfront about cost . Would use again and recommend.

March 15, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you for the lovely review Lisa. It was a pleasure to be able to support you

Rated 5 out of 5 stars

Excellent Support

Excellent support through acquiring Life Insurance and Income Protection policies. I worked with Carl who was so helpful and attentive in finding me the best quotes and policies for my given circumstances alongside helping me with anything I needed to know. Very good company to use and would recommend to anyone who needed it.

March 3, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your lovely words Joe. It was a pleasure to be able to help

Rated 5 out of 5 stars

Super attentive and helpful no jargon.

Carl was super attentive and helpful throughout - even when things were not moving very fast on our side. He checked for better rates and got us a better deal right at the end when I thought we couldnt.
We completed today and are over the moon...see you on the remortgage!
Thank you so much!

February 21, 2025
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you very much for your wonderful review. It was a pleasure to be able to assist you

Rated 3 out of 5 stars

Manuka Money provided an overall…

Manuka Money provided an overall helpful service in securing my mortgage, though the experience wasn't without its challenges. While Carl showed expertise and was available to offer guidance throughout the process, I found some aspects of the support could have been smoother or more straightforward. It's clear the team is knowledgeable, but for me, the process felt more drawn out than I had hoped. Still, they did manage to secure a deal that met my needs, which I appreciated. A decent service, but room for improvement. 3 stars.

December 21, 2024
Unprompted review
Manuka Money logo

Reply from Manuka Money

Thank you for taking the time to share your feedback. Unfortunately, we can’t locate any client details under the name "Blair," which is disappointing as it means we haven’t had the chance to address your concerns directly. We did reach out to Trustpilot for validation of the review, but since they didn’t receive a response from you within three days ,they have closed the case. We have tried our upmost to address the matter but providing a false name has hindered our attempts. We value your feedback and would appreciate the opportunity to work with you to resolve any issues.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look