CAF Bank Reviews 

I am appalled that a bank that 14,000 charities rely on can be down for this long. After 6 hours on hold yesterday to simply process payroll I was told by Ros that she would call me the following morning between 9 and 10 to action. We have received no call, we aren't able to call you because we were 120 in the queue. We are now in a position where people's mortgages might not get paid, our suppliers may refuse to work with us and deliver services, and as a minimum I have lost a day and a half of essential work for our charity and the people we support. This is appalling and significant action must be taken to address the current situation and ensure it never happens again.

This really is the most appalling bank I have ever experienced. The latest now is that the website is down for an undetermined period of time - this could be hours or days. It is has been sheer misery since the roll out of the new website over a year ago now. I think the CEO and other staff realistically need to be fired for this abysmal offering.

It's been taking several minutes just to pay/authorise invoices for days with screens freezing and not knowing if the transaction is going though or not. It seems that whenever they do work on their system, there are problems and doing maintenance work during office hours when customers are trying to use the system is not very clever.

(Later received emails re security breach which explains things.)

So the site has been down all day with no warning or explanation - can only assume something disastrous has occurred. I'll be voting with my feet once this latest debacle is resolved (and they still haven't got bulk payments right!)

Extremely bad customer service.
We uploaded all documents and no one contacted us to confirm.
A while after I called them and they told me that they are very busy and it takes 6 weeks get to our documents and about 5-6 weeks to get the account running if no complications.
I don't trust them as it all looks like no one is there to help you in case of need.
Avoid!

Unuseable system. Supposedly an upgrade in June. 3 months later due to their "upgrade" as a charity we can no longer adhere to Charity Financial Regulations or indeed Financial Regulations, and assign receipts to the to correct invoice or customer. it appears that CAF bank if the payee also bank with them, they think it is ok to quote the payee bank account details in the reference, rather than the actual reference given (such as an Invoice Number). They are not willing to accept this is a major flaw in what is now a poor bank. They do not respind to emails or requests for compensation