Cakeinn Reviews 461

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We love cake inn peterborough, we use them to celebrate every birthday and special event. The mango and raspberry is a particular family favourite, however we love all the flavours. They are super qui... See more

Rated 1 out of 5 stars

One of the worst customer service experiences I have ever had. Shockingly rude, completely unprofessional, and utterly unacceptable. Avoid this place at all costs.

Rated 1 out of 5 stars

The cake is good but the ornament is disappointed. It's because I've made an order a week ago, but the staff told me they don't have that ornament (cartoon penguins) when I collected the cake. They sa... See more

Rated 5 out of 5 stars

We ordered a 12” chocolate princess cake for our daughter’s birthday and it was absolutely perfect. Often bought cakes are not so flavourful but this was delicious, both the sponge and generous icing.... See more


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4.0

Great

TrustScore 4 out of 5

461 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Ordered cake online couple of weeks…d

Ordered cake online couple of weeks ago. Confirmation received. Staff had no notice of order so cake wasn’t ready. Got offered one off the counter, even though I had ordered a personalised one. Staff then rushed to get one done. Wasn’t the best but I had an 100 mile journey to go on so had to take it. No apology or explanation, not even a simple sorry. As a regular customer I’m not impressed and won’t be returning again.

December 4, 2024
Rated 1 out of 5 stars

Vegans beware

The vegan birthday cake tasted awful. The sponge tasted stale. No one could eat it. They replaced it a few days later with a vanilla flavour which tasted even worse. They shouldn't be offering vegan cakes if they don't know how to make them. I tried to buy a small slice prior to ordering but was told they only do large cakes which have to be ordered. Very disappointing.

November 9, 2024
Rated 5 out of 5 stars

Good cakes

Good cakes. I ordered a cake short notice and it was ready within 40 minutes. All cakes are vegetarian and halal which is a bonus. Very polite staff. I would definitely recommend buying from here

October 25, 2024
Rated 2 out of 5 stars

We got the vegan cake

We got the vegan cake. It was presented nicely but the taste was awful. We didn't enjoy it and it ended up in the bin.
Please refine the recipe as there aren't alot of nice looking vegan celebration cakes!

November 14, 2024
Rated 1 out of 5 stars

I had a delivery slot booked and the…

I had a delivery slot booked and the cake turned up nearly an 1h late, I rang them several times to find out what was going but they seemed very unhelpful! the cake it's self was disappointing and I had my wedding cake from them only a few months before with no issues and it was lovely but they told me I would get the delivery fee refunded but still to this day I've not received it!

November 14, 2024
Rated 5 out of 5 stars

Lovely cake

We pre-ordered the cake for our daughter’s 1st Bday and I we were amazed how fresh, soft and tasty it is, because in England is hard to find a cake that it’s not dry!

October 21, 2024
Rated 1 out of 5 stars

My cake arrived late

My cake arrived late, and one side was completely broken. I called the store several times and they didn't even give it to me. I used to buy cakes there all the time, but I don't go there anymore because this is the second time you've done this.

November 14, 2024

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