Cakeinn Reviews 461

I am writing to express my disappointment following a recent experience at the East Ham branch on Barking Road. I purchased a cake online for my son and, upon collection, also bought a balloon in-store for £7.99. Unfortunately, the balloon popped within 2–3 minutes of walking, prompting me to return to the shop to request a replacement, as I believed it may have been faulty. To my surprise, the shopkeeper declined to offer a replacement—even as a goodwill gesture—and instead offered to sell me another balloon for £5, which I found unreasonable. As a loyal customer who has been purchasing cakes from this branch for the past two years for family and friends, I was very disappointed by the lack of customer service and care. Additionally, the cake I ordered online was meant to come with a complimentary toy, which was not provided at the time of collection. This experience has left me feeling disheartened, and I no longer intend to purchase from this branch. It is unfortunate to lose a loyal local customer over what could have been a simple and respectful resolution.

Bracknell Cakeinn not recommended!
Honestly was my first bad experience In Bracknell by food shop!In special by cake shop ,personal was so rude,I tried to explain my issues with the purchase,no matter how much are affected my kids…She tried to said only her opinion,she said to me to eat with her from cake… honestly my opinion effective doesn’t matter for this management !She refused to give me a reason whay that fresh cream was going yellow and looking old making…,was a mistake are perfectly understandable,but she didn’t give me any opportunity or solution with this bad attitude,and experience,definitely I didn’t live anything like this…,because my best friend was eating and she accused pain of the stomach,and diarrhoea!Definitely money are nothing one these days…but health are all!
Definitely …never I don’t not recommend to my family and friends!!!
Be carefull with this shop!

Best cakes I had ordered!
I needed a lot of cakes for my son’s nursery birthday party and I ordered one vegan cake, one strawberry vanilla Spider man cake and 34 heart pots.
Aside of the design of all of them which was amazing and beautiful, the kids and the teachers devoured the cakes! Everyone was really pleased with the taste and how good it was.
Didn’t have anything left to take home! Which is a good thing! 😃
Thank you for your amazing work!

i had ordered 1st time and also requested some last minute changes and you cake did a good job.

i am definitely going to order again

The icing on the cake started to melt and fall off. When I contacted the Northampton branch they said icing cakes don't even last 24 hours despite what their website states but they didn't provide a refund

Ordered a cake for my daughters birthday party and showed them the reference and they basically told me that they couldnt complete half the stuff that was on the cake but assured me that they would do something else to make the cake at least have some appearance. I trusted them and even reminded them that i wanted a nice design on top of the cake as they wouldnt do what i asked for. Anyways the cake was given to me and me thinking that they would do what they told me, i left it till it was time to cut. When i opened it i was shocked and completely embarresed to see that the cream was completely rough, there were only 2 little flowers on the side and the name i gave them was wrong and smudged. I cannot explain how embarresed i was to present this cake to everyone. I had paid 80 british pound for a cake made and designed by a 4 year old. I had to spend 30 minutes completely fixing the shit they gave me infront of the guests that had added to my embarresment. Honestly if your looking for somewhere to get your cakes do not order here. I paid 80 pounds for a cake that looked like it was made in 10 minutes and designed by a 4 year old. If theres anyone in cakeinn who can compensate me.

Delicious & Amazing Taste

Beautiful cake and so delicious!

Do not even bother with this cake shop I order a cakebfrom them that was ment to be Victoria spong on the inside with pink writing that said happy 4th birthday instead I got a cream filled cake that said happy 14th birthday. And when I told them they had it wrong the just top the one off and did not even try to make it look neat what a waste of money I would never use them again and don't think anyone should ever use them

Beautiful cake. We ordered a 10 inch birthday cake and it was truly delicious. The decorations, personalisation and presentation box are excellent. Great value for money. Highly recommended.

We love cake inn peterborough, we use them to celebrate every birthday and special event. The mango and raspberry is a particular family favourite, however we love all the flavours. They are super quick, delivery is always perfect, unless needed within the hour, and then collection is no problem as its easy to find and park to collect. I've never found anywhere you can collect in an hour, let alone somewhere that the tastes so incredible. Without a doubt the best in the business for price too. Absolutely 5 stars guys x

The cake was not decorated the same as the one I picked online plus the colour was different to what I wanted it to be also the writing on it was messy

Excellent service, birthday cake exactly as ordered. Tasty and extremely fresh. Been again today to try individual cakes, also delicious, flavoursome and fresh. Highly recommended.

Lovely cake delivered to my sons uni. For his birthday🎂 kept in contact and on time. Definitely 💯 recommended.

Ordering online was easy..Was shown the cake on collection and it tasted as good as it looked.. amazing service..the granddaughter loved it thank you ❤️

I am really disappointed, having been a regular customer, I found a hair in my cake and put in a complaint. I must say the initial email received was a poor representation of Cake Inn and the lack of professionalism and response is shocking given I send in photos and a video. I'm really put off buying from here and the customer service provided is sub par at best.

we ordered cakes from Cake inn many times, all the kids on the party like the cake and want to take back some to share with family. "best cake I have had!"

Very lovely yummy cake which was so easy to organise and very efficient collection THANK YOU CAKE INN