Cala Homes Reviews 4,194

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the home-buying process smooth and enjoyable. Many people highlight the excellent customer service, noting quick responses, personalized support, and a willingness to go above and beyond. The quality of the builds is frequently described as excellent, with consumers appreciating the attention to detail and high standards. However, some customers were dissatisfied with the lack of support and poor leadership, describing it as out of touch and ineffective. A few other people also felt that the company's communication was poor, leading to frustration and feeling ignored. There were also occasional mentions of issues with legal processes causing delays and concerns about the quality of installations in some homes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, efficient, and... See more

Quality

Consumers find quality to be positive, with many praising the high standard of work, attention to detail, and... See more

Location

People report ambiguous experiences with location. Customers mention visiting various developments like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Wisteria style home. We part exchanged our property which worked very well & removed the stress of possible chains breaking down. The Sales team Liz & Charlie at Oakwood Park were b... See more

Company replied

Rated 5 out of 5 stars

Chris Denny and Martin Hales were sent by Cala Homes to fix a few cracks and other issues with our walls, and they were absolutely fantastic. They were polite, professional, and treated our home with... See more

Company replied

Rated 5 out of 5 stars

We had a visit from Chris Denny who did a painting job and although further work needs to be done, the wall looks already spotless. He completed the work with no disruption whilst I was working from... See more

Company replied

Rated 5 out of 5 stars

Buying a house can be incredibly stressful, but Vickie and Emma at Cala in Killearn have made the experience genuinely easy and enjoyable. They’re both exceptionally kind, knowledgeable, and credible,... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Cala Homes builds a range of houses and apartments in sought-after areas in Scotland, the Midlands and the South East of England. All Cala customers are independently surveyed by the Home Builders Federation after they move into their new home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Load of bull

Load of bull, Stotfold is a Shi.hole, we live there, crap pubs , no shops, crap surgery.

March 14, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Nigel,

Thank you for sharing your view. We can’t identify this as a review based on a Cala customer experience, but we’re always happy to hear directly from our homeowners.

If you'd like to share further details, please email cala.group@cala.co.uk.

Kind regards,

Rated 5 out of 5 stars

Ballagan Woods, Killearn

Vickie, Emma & Emily at Ballagan Woods have provided an excellent service. Everything was well prepared and informative and any questions we had were answered fully. All the staff we have dealt with at Cala have been friendly and helpful.

March 13, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Robert,

Thank you for leaving your review. It's lovely to hear about your great experience with Vickie, Emma and Emily.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Excellent communication

I have reserved a property at Bliss Willows Chipping Norton. My experience so far with Cala Homes has been excellent, in particular Katie Quintal has been exceptionally helpful in guiding me through the process and communicating progress. There have been some delays and I look forward to the completion of the property soon.

March 14, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Gillian,

Thank you for leaving your review. It's lovely to hear about your great experience with Katie at our Bliss Meadows development.

Many Thanks,
Cala

Rated 5 out of 5 stars

The Cala team

The Cala team, and in particular Chris Denny, have done a great job at looking after our home after completion.

March 13, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Julian,

Thank you for leaving your review. It's lovely to hear about your great experience with Chris.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

We have had a great customer experience…

We have had a great customer experience with David at Worting Park. He’s been very accommodating, responsive and flexible with our queries and schedules. Very informative, thorough and helpful IGM and throughout the whole process. We are very grateful to be in such good hands buying our first home.

February 27, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Stevie,

Thank you for leaving your review. It's lovely to hear about your great experience with David at our Worting Park development.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

George and Alan spent 3 days working…

George and Alan spent 3 days working throughout our home to deal with settlement cracks and repairs. They did a great job work completed to a high standard, professional and friendly.

March 9, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your great experience with George and Alan.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cala Customer Care Visit

We had Alan Park working in our home last week. Wonderful standard of work, really helpful & very professional. A credit to Cala.

March 6, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your great experience with Alan.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Ed came to fix a paint and mastic…

Ed came to fix a paint and mastic issue. Beautiful work, better than it was in the first place.

March 11, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Jeni,

Thank you for leaving your review. It's lovely to hear about your great experience with Ed.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Had some snagging problems with my new…

Had some snagging problems with my new home of which always when reporting them to cala have always been helpful and sorted them promptly, I have always had Chris Denney on many occasions to rectify the problems and recent problem being external, he did a brilliant job and can highly recommend him on all jobs inside and out .

March 9, 2026
Unprompted review
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Reply from Cala Homes

Hello Karen,

Thank you for leaving your review. It's lovely to hear about your great experience with Chris and the team.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Fab work from Paul & Allan

Fab remedial work completed today by Paul [painting / plastering] and Allan [joinery]. A lovely couple of sub-contractors who go above and beyond to keep the customer happy. Thanks so much, guys!

March 10, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Christine,

Thank you for leaving your review. It's lovely to hear about your great experience with Paul and Allan.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

George Fisher

George Fisher. Came to touch up my ceiling after suffering a leak. He did a great job and left the place clean and tidy. He’s a lovely pleasant man who is an asset to Cala Homes

March 3, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Karen,

Thank you for leaving your review. It's lovely to hear about your great experience with George.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Martin Hales fixed the silicon on our…

Martin Hales fixed the silicon on our bathrooms promptly and did a wonderful job of it!

March 10, 2026
Unprompted review
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Reply from Cala Homes

Hello Prachi,

Thank you for leaving your review. It's lovely to hear about your great experience with Martin.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

All good so far

All good so far

March 8, 2026
Cala Homes logo

Reply from Cala Homes

Hello Nandan,

Thank you for leaving your review. It's lovely to hear about your great experience with our team.

Many Thanks,
Cala

Rated 5 out of 5 stars

The Logan Home Lathallan Grange

Thanks to Ann at Lathallan Grange for allowing my family to view the show homes. Hands down the Logan has to be the finest show home I’ve ever had the pleasure of viewing. What an amazing house in every sense.

March 7, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Graham,

Thank you for leaving your review. It's lovely to hear about your great experience with Ann at our Lathallan Grange development.

Many Thanks,
Cala

Rated 5 out of 5 stars

Beautiful home with such lovely…

Beautiful home with such lovely finishes. All thoughts to the quality of the build and the future home owners.
Excellent customer services, Karim has been quite confident and knowledgeable. He talks through the process, gives options and offers best price. He’s available for questions and any thing he can do is done.
I highly recommend Cala homes to anyone wanting a new home.

March 8, 2026
Cala Homes logo

Reply from Cala Homes

Hello Zoe,

Thank you for leaving your review. It's lovely to hear about your great experience with Karim.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

The Crest at Aurs Meadow

We have had nothing short but a brilliant experience while purchasing our Cala home, which is all down to the professional and personalised care and service we have received from Jenny and Lizzi at the Barrhead office. They listened to what we were looking for, were really informative and helped us find what will be the perfect home for our family. We have been kept informed every step of the way, and they have always been very happy to answer questions and give us their time. The site they work at doesn't have a show home for the model we are buying, but they have helped us connect with other Cala developments so that we could see all the options available to us and make an informed decision.

March 7, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Amanda and David,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Aurs Meadows.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Amazing experience at Ballagan Woods

Vickie, Emily and Emma at Ballagan Woods Killearn were so helpful and made moving home, what can be an uncertain and stressful process, seamless and easy. They were always there when we needed them either a phone call or prompt email reply away. They were a huge factor in our family securing and moving into our wonderful forever home and we can’t thank them enough.
Thank you, thank you, thank you ladies!

March 7, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Jonathan,

Thank you for leaving your review. It's lovely to hear about your great experience with Vickie, Emily and Emma.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Excellent Cala customer service experience

We would like to give special recognition to Jeff Crawford, Scotland East. He has been a tenacious troubleshooter in resolving a tricky roof leak problem in our apartment block in Rosebery Wynd. Always contactable and cheerful, he left no stone unturned in resolving our issue. Cala customer service team including Mhairi were very quick to respond to our emails and offered reassurance the leak would be resolved. Every member of Cala contractors and staff we have interacted with have been top class. Nobody wants snagging issues but they do happen and we have seen that Cala responded efficiently and with good grace.

March 8, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Susanna,

Thank you for leaving your review. It's lovely to hear about your great experience with Jeff.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Great experience at Ballagan Woods

We’ve had a really great experience so far with the Cala Homes team at Ballagan woods.

Emily, Vickie and Emma have all been incredibly helpful and friendly from the start. Communication has been excellent and they’ve always been quick to answer questions and keep us updated. Everything has moved along quickly and efficiently, which has made the experience feel smooth and well organised.

We’re really excited to be moving into our new home and very grateful for the support we’ve had throughout the process so far. Thank you to the team for making what could have been a stressful experience feel straightforward and positive!

March 7, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Ballagan Woods.

Wishing you all the best in your new home.

Many Thanks,
Cala

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